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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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10 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231513) Case 202231513 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a rodent infestation in the property. This report … 10 Apr 2024 Maladministration Peabody Trust (202126263) Case 202126263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). … 10 Apr 2024 Partial Maladministration Peabody Trust (202307894) Case 202307894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about an acceptable behaviour contract that was issued in … 9 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222308) Case 202222308 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This … 8 Apr 2024 Partial Maladministration Peabody Trust (202229015) Case 202229015 · Financial The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of communal heating charges. The payment … 4 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204588) Case 202204588 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints. 3 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109101) Case 202109101 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Accusations made against her by a neighbour. Outstanding … 28 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207073) Case 202207073 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request for repairs to the ventilation … 28 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226320) Case 202226320 · Financial The complaint is about the landlord’s: Response to reports of delays completing repairs to the boiler. Response to the request … 28 Mar 2024 Maladministration Newlon Housing Trust (202210017) Case 202210017 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Outstanding communal repairs. Issues with … 28 Mar 2024 Maladministration Peabody Trust (202014128) Case 202014128 · Information and data management The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint … 28 Mar 2024 Maladministration Peabody Trust (202127329) Case 202127329 · Managing Relations The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The … 28 Mar 2024 Partial Maladministration Peabody Trust (202127637) Case 202127637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s property. … 28 Mar 2024 Reasonable Redress Peabody Trust (202210230) Case 202210230 · Managing Relations The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues … 28 Mar 2024 Maladministration Peabody Trust (202213300) Case 202213300 · Managing Relations REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Mar 2024 Maladministration Peabody Trust (202213466) Case 202213466 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, … 28 Mar 2024 No Maladministration Peabody Trust (202215374) Case 202215374 · Estate Management The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring … 28 Mar 2024 Maladministration Peabody Trust (202224366) Case 202224366 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s … 28 Mar 2024 Maladministration Peabody Trust (202234265) Case 202234265 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, … 27 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124516) Case 202124516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223738) Case 202223738 · Information and data management This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313564) Case 202313564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The … 27 Mar 2024 Maladministration Peabody Trust (202124265) Case 202124265 · Estate Management The complaint is about the landlord’s handling of the residents: Report that she could not access the communal garden. Report … 27 Mar 2024 Partial Maladministration Peabody Trust (202210611) Case 202210611 · Financial The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of … 27 Mar 2024 Partial Maladministration Peabody Trust (202216897) Case 202216897 · Managing Relations The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s … 26 Mar 2024 Maladministration Peabody Trust (202214118) Case 202214118 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response … 26 Mar 2024 Partial Maladministration Peabody Trust (202222583) Case 202222583 · Financial This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required … 22 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202216813) Case 202216813 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 22 Mar 2024 No Maladministration Peabody Trust (202304938) Case 202304938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling. 21 Mar 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202222468) Case 202222468 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal … 21 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202205988) Case 202205988 · Managing Relations This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling … 21 Mar 2024 Reasonable Redress Peabody Trust (202300330) Case 202300330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling. 21 Mar 2024 Maladministration Raven Housing Trust Limited (202213716) Case 202213716 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with … 20 Mar 2024 Partial Maladministration Karbon Homes Limited inc Byker Community Trust (202228987) Case 202228987 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the … 20 Mar 2024 Partial Maladministration Peabody Trust (202321300) Case 202321300 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of … 19 Mar 2024 Partial Maladministration Victory Housing Trust (202228934) Case 202228934 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. … 18 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202229395) Case 202229395 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to her kitchen tap. An altercation between her and … 18 Mar 2024 Maladministration Peabody Trust (202223934) Case 202223934 · Managing Relations The complaint is regarding the landlord’s handling of: the resident’s decant into temporary accommodation. outstanding repairs including leaks, damp, and … 15 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203000) Case 202203000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of antisocial behaviour (ASB). Concerns about … 15 Mar 2024 Partial Maladministration Peabody Trust (202234093) Case 202234093 · Information and data management The complaint is about: The landlord’s handling of the resident’s request for a higher banding for medical reasons. The landlord’s … 14 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202219252) Case 202219252 · Managing Relations The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors … 14 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309955) Case 202309955 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy … 13 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222555) Case 202222555 · Information and data management The complaint is about the landlord's handling of reports of repairs issues, and damp and mould. The Ombudsman has also … 4 Mar 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (201907087) Case 201907087 · Managing Relations The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s … 4 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216346) Case 202216346 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and … 1 Mar 2024 Outside Jurisdiction Peabody Trust (202220619) Case 202220619 · Health and Safety (inc. building safety) The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint. 1 Mar 2024 Reasonable Redress Peabody Trust (202226388) Case 202226388 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling. 29 Feb 2024 No Maladministration Bromsgrove District Housing Trust Limited (202215495) Case 202215495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports … 29 Feb 2024 Partial Maladministration Peabody Trust (202209178) Case 202209178 · Managing Relations REPORT COMPLAINT 202209178 Peabody Trust 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Feb 2024 Partial Maladministration Peabody Trust (202209277) Case 202209277 · Financial The complaint is about: The handling of the resident’s rent accounts. Bullying, discrimination, and harassment by its staff. Increase in …