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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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5 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202347343) Case 202347343 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint. 5 Sep 2025 Maladministration Hyde Housing Association Limited (202422113) Case 202422113 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the … 5 Sep 2025 Maladministration Jigsaw Homes Group Limited (202345927) Case 202345927 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water … 5 Sep 2025 Partial Maladministration LiveWest Homes Limited (202422710) Case 202422710 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 5 Sep 2025 Partial Maladministration Midland Heart Limited (202329261) Case 202329261 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent … 5 Sep 2025 Partial Maladministration The Riverside Group Limited (202321168) Case 202321168 · Managing Relations The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint. 5 Sep 2025 No Maladministration Your Housing Group Limited (202419939) Case 202419939 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas … 4 Sep 2025 Maladministration A2Dominion Housing Group Limited (202314196) Case 202314196 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments. 4 Sep 2025 Maladministration Accent Housing Limited (202339280) Case 202339280 · Managing Relations The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint. 4 Sep 2025 Maladministration Clarion Housing Association Limited (202328170) Case 202328170 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for … 4 Sep 2025 Reasonable Redress First Choice Homes Oldham Limited (202343725) Case 202343725 · Moving/Buying/Selling Home The complaint is about the landlord's handling of defects reported by the resident. 4 Sep 2025 Maladministration Futures Housing Group Limited (202424095) Case 202424095 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 4 Sep 2025 Outside Jurisdiction Places for People Group Limited (202327952) Case 202327952 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024. 4 Sep 2025 Maladministration Platform Housing Group Limited (202415962) Case 202415962 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint. 4 Sep 2025 No Maladministration Plus Dane Housing Limited (202336244) Case 202336244 · Managing Relations The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling. 4 Sep 2025 Partial Maladministration Together Housing Association Limited (202422315) Case 202422315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of … 3 Sep 2025 Maladministration Accent Housing Limited (202330977) Case 202330977 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home. 3 Sep 2025 Reasonable Redress The Wrekin Housing Group Limited (202418657) Case 202418657 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 3 Sep 2025 Reasonable Redress Vivid Housing Limited (202407217) Case 202407217 · Managing Relations The landlord’s response to the resident’s report of staff misconduct. 3 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202311941) Case 202311941 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about her service charges. 2 Sep 2025 Maladministration A2Dominion Housing Group Limited (202435432) Case 202435432 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's reports of dampness at the property. 2 Sep 2025 Maladministration GreenSquareAccord Limited (202429508) Case 202429508 · Estate Management The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the … 2 Sep 2025 Maladministration Hexagon Housing Association Limited (202425750) Case 202425750 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home … 1 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202413120) Case 202413120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint. 1 Sep 2025 Reasonable Redress Homes Plus Limited (202417689) Case 202417689 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of … 1 Sep 2025 Partial Maladministration One Housing Group Limited (202420950) Case 202420950 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be … 1 Sep 2025 Maladministration Paragon Asra Housing Limited (202444360) Case 202444360 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her … 1 Sep 2025 Partial Maladministration Places for People Group Limited (202435397) Case 202435397 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also … 31 Aug 2025 Maladministration GreenSquareAccord Limited (202451598) Case 202451598 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. … 29 Aug 2025 Partial Maladministration Abri Group Limited (202439456) Case 202439456 · Managing Relations The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. … 29 Aug 2025 Partial Maladministration Accent Housing Limited (202420329) Case 202420329 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 29 Aug 2025 Reasonable Redress Arawak Walton Housing Association Limited (202423457) Case 202423457 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The … 29 Aug 2025 Maladministration bpha Limited (202415213) Case 202415213 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom and kitchen repairs. 29 Aug 2025 Reasonable Redress Chelmer Housing Partnership Limited (202416866) Case 202416866 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 29 Aug 2025 Maladministration Clarion Housing Association Limited (202416025) Case 202416025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the … 29 Aug 2025 Maladministration Curo Places Limited (202340054) Case 202340054 · Managing Relations The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered … 29 Aug 2025 Partial Maladministration Curo Places Limited (202346558) Case 202346558 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the subsequent collapse of … 29 Aug 2025 Partial Maladministration First Choice Homes Oldham Limited (202422287) Case 202422287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation … 29 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202421830) Case 202421830 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to … 29 Aug 2025 Partial Maladministration Home Group Limited (202443954) Case 202443954 · Managing Relations The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the … 29 Aug 2025 Maladministration Home Group Limited (202506547) Case 202506547 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 29 Aug 2025 Reasonable Redress Homes Plus Limited (202447589) Case 202447589 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 29 Aug 2025 Partial Maladministration Hyde Housing Association Limited (202345644) Case 202345644 · Financial REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Aug 2025 Maladministration Incommunities Limited (202407805) Case 202407805 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 29 Aug 2025 Maladministration Karbon Homes Limited (202316964) Case 202316964 · Managing Relations The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the … 29 Aug 2025 Maladministration Karbon Homes Limited (202430991) Case 202430991 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at … 29 Aug 2025 Maladministration Karibu Community Homes Limited (202329401) Case 202329401 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak. 29 Aug 2025 Maladministration One Housing Group Limited (202422327) Case 202422327 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of a blocked kitchen sink. 29 Aug 2025 Partial Maladministration Orbit Housing Association Limited (202347409) Case 202347409 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which … 29 Aug 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202418797) Case 202418797 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould.