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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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13 Jan 2025 Maladministration Cheshire West and Chester Council (202407050) Case 202407050 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s … 10 Jan 2025 Maladministration Birmingham City Council (202405899) Case 202405899 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. … 10 Jan 2025 Maladministration Leeds City Council (202408668) Case 202408668 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the property. 10 Jan 2025 Partial Maladministration Norwich City Council (202317762) Case 202317762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 10 Jan 2025 No Maladministration Oxford City Council (202345407) Case 202345407 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within … 8 Jan 2025 Partial Maladministration Camden Council (202228423) Case 202228423 · Financial The complaint is about the landlord’s handling of the resident’s water charges. The Ombudsman has also investigated the landlord’s complaint … 8 Jan 2025 Reasonable Redress Chesterfield Borough Council (202227489) Case 202227489 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 8 Jan 2025 Partial Maladministration Westminster City Council (202228383) Case 202228383 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s report that a storage heater was not working. The Ombudsman … 7 Jan 2025 No Maladministration Eastbourne Borough Council (202322173) Case 202322173 · Responsive repairs/activity The complaint is about the landlord’s response to requests to install a fence in the resident’s garden . 7 Jan 2025 Maladministration Wandsworth Council (202317965) Case 202317965 · Information and data management REPORT COMPLAINT 202317965 Wandsworth Council 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jan 2025 Maladministration Haringey London Borough Council (202320733) Case 202320733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 3 Jan 2025 Maladministration Haringey London Borough Council (202346537) Case 202346537 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated … 23 Dec 2024 Maladministration City of York Council (202344656) Case 202344656 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about damp, mould, and water ingress. The landlord’s handling … 23 Dec 2024 Partial Maladministration Leeds City Council (202345512) Case 202345512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for rehousing. 20 Dec 2024 Maladministration Ashford Borough Council (202419849) Case 202419849 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. … 20 Dec 2024 Maladministration Babergh District Council (202405744) Case 202405744 · Information and data management The complaint is about the landlord’s handling of the resident’s reports about the boiler, immersion, drainage system in the bathroom, … 20 Dec 2024 Partial Maladministration Basildon Borough Council (202334594) Case 202334594 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its … 20 Dec 2024 Maladministration Haringey London Borough Council (202308897) Case 202308897 · Estate Management REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2024 Maladministration Haringey London Borough Council (202343873) Case 202343873 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s … 20 Dec 2024 Maladministration Harlow District Council (202408330) Case 202408330 · Managing Relations The complaint is about the landlord's response to the resident's reports of a leaking roof and damp and mould. We … 20 Dec 2024 Partial Maladministration Islington Council (202403261) Case 202403261 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the … 20 Dec 2024 Maladministration Lambeth Council (202314594) Case 202314594 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of excessive heat in the property. The landlord’s handling … 20 Dec 2024 Maladministration Norwich City Council (202311617) Case 202311617 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance. 20 Dec 2024 Partial Maladministration Southwark Council (202405416) Case 202405416 · Local Authority / ALMO or TMO The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, … 20 Dec 2024 Partial Maladministration Waltham Forest Council (202410515) Case 202410515 · Financial The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks … 20 Dec 2024 Maladministration Westminster City Council (202311501) Case 202311501 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks in the kitchen. Associated formal complaint. 20 Dec 2024 Partial Maladministration Woking Borough Council (202311042) Case 202311042 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of leaks causing damp, mould and damage to possessions. … 19 Dec 2024 Partial Maladministration Birmingham City Council (202344413) Case 202344413 · Old Complaints Handling categories REPORT COMPLAINT 202344413 Birmingham City Council 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2024 Maladministration Broxtowe Borough Council (202311275) Case 202311275 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak … 19 Dec 2024 Maladministration Camden Council (202307850) Case 202307850 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint. 19 Dec 2024 Partial Maladministration Camden Council (202343710) Case 202343710 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of no heating and hot water related to the … 19 Dec 2024 Maladministration Gravesham Borough Council (202322899) Case 202322899 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property … 19 Dec 2024 Maladministration Manchester City Council (202332637) Case 202332637 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Dec 2024 Maladministration North Kesteven District Council (202317892) Case 202317892 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried … 19 Dec 2024 Maladministration Norwich City Council (202335119) Case 202335119 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns … 18 Dec 2024 Maladministration Birmingham City Council (202230701) Case 202230701 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent damage to personal belongings. … 18 Dec 2024 Maladministration Birmingham City Council (202309653) Case 202309653 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about … 18 Dec 2024 No Maladministration Cambridge City Council (202307393) Case 202307393 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint. 18 Dec 2024 Severe Maladministration Dartford Borough Council (202329960) Case 202329960 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. … 18 Dec 2024 Partial Maladministration Lambeth Council (202319721) Case 202319721 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of … 18 Dec 2024 Maladministration Lambeth Council (202338474) Case 202338474 · ASB/Abuse/Nuisance REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Dec 2024 Maladministration Lincoln City Council (202312018) Case 202312018 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint 18 Dec 2024 Partial Maladministration London Borough of Camden Council (202227296) Case 202227296 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also … 17 Dec 2024 Mediation Gateshead Metropolitan Borough Council (202221804) Case 202221804 · Old Property Condition migrated-2025 The complaint is about the resident’s reports of a leak and the subsequent repairs. 17 Dec 2024 Reasonable Redress Hammersmith and Fulham Council (202212168) Case 202212168 · Old Complaints Handling categories The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service … 17 Dec 2024 Partial Maladministration Waltham Forest Council (202337536) Case 202337536 · Financial The complaint is about the landlord’s handling of: A problem with the resident’s kitchen sink. The resident’s reports of dissatisfaction … 17 Dec 2024 Maladministration Waverley Borough Council (202314489) Case 202314489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint. 16 Dec 2024 Maladministration Camden Council (202213793) Case 202213793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s enquiries about ownership of and access to the back garden, … 16 Dec 2024 Partial Maladministration Haringey London Borough Council (202330177) Case 202330177 · Managing Relations The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint. 16 Dec 2024 Partial Maladministration Lambeth Council (202303553) Case 202303553 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of …