One Vision Housing Limited (202116972)
The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its housing management functions.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Teign Housing (202113413)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his neighbour.
Wealden District Council (202120942)
The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide dog.
Golding Homes Limited (202211641)
This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman determination; Reports of Silverfish; Reports of bathroom drainage issues; Vulnerabilities, health and welfare concerns; Complaint handling.
Hackney Council (202210294)
The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202003750)
The complaint is about the landlord’s handling of:
Peabody Trust (202120467)
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in connection with decisions made by the landlord’s priority move panel. This service has also considered the landlord’s complaint handling and record keeping.
Wandle Housing Association Limited (202105513)
The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and the associated internal damage. Handling of the formal complaint in relation to the above mentioned matters.
Anchor Hanover Group (202210139)
The complaint is about the landlord’s handling of: The resident’s report of anti-social behaviour (ASB). Its decision to let a property to the alleged perpetrator. The resident’s complaint.
Camden Council (202232069)
The complaint is about the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the resident’s concerns that she was not able to make a home insurance claim for the internal damage caused to the property, due to the repairs to the roof remaining outstanding. …
Clarion Housing Association Limited (202119820)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against the resident. The resident’s related complaint. A request for the resident to remove his camera doorbell.
Clarion Housing Association Limited (202215486)
REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
First Choice Homes Oldham Limited (202104917)
The complaint is about the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration of the resident's rent account. Handling of the resident’s possessions. Handling of the resident’s reports about damp and mould at the former property.
Harlow District Council (202210843)
The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the resident rent requests. handling of the resident’s neighbour erecting a birdhouse outside the resident’s home. placement of fencing around the bin store.
Harlow District Council (202219873)
The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident also complained about the landlord’s decision not to increase her medical priority banding following a medical assessment. The Ombudsman has also considered the landlord’s complaint handling as part of this …
Livin Housing Limited (202225907)
The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy warning letter on the resident; and his associated complaint.
Moat Homes Limited (202123201)
The complaint is about the landlord’s: Handling of the resident’s queries about cyclical works and a resulting service charge dispute; Response to a subject access request; Handling of the associated complaint.
North Tyneside Council (202301137)
The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen.
Orbit Group Limited (202219418)
The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: complaint handling; and record keeping.
Places for People Group Limited (202217519)
The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated the landlord’s record keeping and complaint handling.
The Guinness Partnership Limited (202214534)
The complaint is about the landlord's: Handling of repairs to the resident’s front door. Complaint handling.
Hyde Housing Association Limited (202112348)
The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.
Lambeth Council (202221323)
The complaint is about the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has also considered the associated complaint handling.
London Borough of Hillingdon (202201619)
This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs.
Stonewater Limited (202121185)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the building, including exterior and interior lighting, locks to the utility cupboard doors, and a repair to the external front door, being charged for through service charges. Reports concerning inadequate grounds maintenance …
Together Housing Association Limited (202203761)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response to the resident’s request to have a tenancy warning removed. The landlord’s handling of the resident’s complaint.
Havering Council (202119533)
The complaint is regarding; The landlord’s handling of the resident’s request for adaptations to extend the home. The accuracy of information provided by council employees. The landlord’s handling of the arrangement of a surveyor inspection to assess the feasibility of an extension. The landlord’s handling of the resident’s request for …
Incommunities Limited (202118294)
The complaint is about the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to the property. The resident’s request for a management transfer. The associated complaint.
Leeds City Council (202201981)
The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request for compensation following the leak.
LiveWest Homes Limited (202121410)
The complaint concerns the landlord’s handling of the resident’s mutual exchange.
London Borough of Enfield (202220213)
The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, cracks to the outside of the property, and, mice. The Ombudsman has also considered the associated complaint handling.
Sanctuary Housing Association (202113649)
The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints.
Sovereign Network Homes (202124797)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of antisocial behaviour (ASB), drug use, and noise nuisance; handling of the resident's associated complaint; response to the resident’s concerns about it labelling her as a habitual complainer and other associated language.
Torus62 Limited (202232046)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage to the resident’s personal belongings.
Haringey London Borough Council (202212612)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London Borough of Brent (202124195)
The resident’s complaint is about the landlord’s handling repairs at the property, including: The roof and guttering issues reported between June 2021 and February 2022. The drain and holes in the driveway identified in July 2021. The leak reported in August 2022. His driveway service request of September 2022. Window …
One Housing Group Limited (202218052)
The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of the building. Associated complaint.
Mansfield District Council (202225350)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Southwark Council (202120974)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202015280)
The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. response to the resident’s concerns regarding the cyclical decoration of the exterior of the property. complaints handling.
Trent & Dove Housing Limited (202200745)
The complaint is about the landlord’s handling of reports of defects at the resident’s property.
Clarion Housing Association Limited (202224159)
The complaint is about how the landlord handled the resident’s: reports of repair for: the kitchen and lounge flooring; the cistern; the chipped sink and bath; the broken gate; damp and mould; the skirting board; and the subsequent complaint.
GreenSquareAccord Limited (202206981)
The complaint is about the landlord’s handling of: the resident's request for replacement windows; and the subsequent complaint.
Ipswich Borough Council (202119978)
The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the complaint.
LiveWest Homes Limited (202221350)
REPORT COMPLAINT 202221350 LiveWest Homes Limited 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (L&Q) (202213502)
The complaint is about the landlord’s handling of: the resident’s repair to his boiler; and the subsequent complaint.
London & Quadrant Housing Trust (L&Q) (202220652)
The complaint is about the level of compensation awarded to the resident for the time taken to repair his boiler. The Ombudsman has also considered complaint handling.
Midland Heart Limited (202214585)
The complaint is about the redress offered by the landlord following a refund of service charges.
Peabody Trust (202208163)
The complaint is about the landlord's handling of the resident's query about grounds maintenance. This was following concerns raised about an overhanging tree and the maintenance of a path. The Ombudsman also investigated the landlord’s complaint handling.
Torus62 Limited (202204805)
The complaint is about the landlord’s handling of the resident’s reports of: an infestation of mice; general repair issues including damp and mould in the upstairs of the property, leaks, and cracks in the plaster; and the subsequent complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)