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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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13 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202226658) Case 202226658 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s … 13 Jun 2024 Partial Maladministration Peabody Trust (202233123) Case 202233123 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling. 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204359) Case 202204359 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306096) Case 202306096 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint … 31 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307382) Case 202307382 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 May 2024 Maladministration Newlon Housing Trust (202229430) Case 202229430 · Estate Management The resident’s complaint is about the landlord’s response to his request for a dedicated disabled parking bay. 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (202228344) Case 202228344 · Financial The complaint is about the landlord’s handling of: Lift repairs. Antisocial behaviour (ASB). A request for the reimbursement of removal … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305870) Case 202305870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319060) Case 202319060 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s reports of cracks in the ceiling. Response to the resident’s … 30 May 2024 Maladministration Peabody Trust (202300779) Case 202300779 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling. 29 May 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202229276) Case 202229276 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a … 29 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202328643) Case 202328643 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check. 29 May 2024 Maladministration Peabody Trust (202223647) Case 202223647 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint. 28 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311071) Case 202311071 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property. 28 May 2024 Partial Maladministration Peabody Trust (202224410) Case 202224410 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling. 28 May 2024 Partial Maladministration Peabody Trust (202303351) Case 202303351 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment … 24 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231684) Case 202231684 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. … 22 May 2024 Partial Maladministration Newlon Housing Trust (202322386) Case 202322386 · ASB/Abuse/Nuisance The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The … 20 May 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211737) Case 202211737 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire. 13 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202302981) Case 202302981 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s move to temporary accommodation due to anti-social behaviour (ASB). The … 10 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202317961) Case 202317961 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint. 7 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306893) Case 202306893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom. 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214912) Case 202214912 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215918) Case 202215918 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord's response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231549) Case 202231549 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the … 30 Apr 2024 Partial Maladministration Peabody Trust (202217434) Case 202217434 · Estate Management The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint … 30 Apr 2024 Partial Maladministration Peabody Trust (202225405) Case 202225405 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports … 30 Apr 2024 Partial Maladministration Peabody Trust (202231178) Case 202231178 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has … 30 Apr 2024 Maladministration Peabody Trust (202304771) Case 202304771 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. … 29 Apr 2024 Maladministration Peabody Trust (202211630) Case 202211630 · Financial The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint. 29 Apr 2024 Partial Maladministration Peabody Trust (202300529) Case 202300529 · Managing Relations The complaint is about the landlord’s handling of the response to the resident’s concerns about staff conduct during a house … 26 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319699) Case 202319699 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s request to be rehoused. 25 Apr 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307713) Case 202307713 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint. 25 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202320637) Case 202320637 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, … 25 Apr 2024 Peabody Trust (202221266) Case 202221266 · Managing Relations The resident’s complaint is about the landlord’s: Handling of requests for repairs to a leaking sink in the resident’s bathroom. … 25 Apr 2024 Maladministration Peabody Trust (202222880) Case 202222880 · Managing Relations The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also … 25 Apr 2024 Maladministration Peabody Trust (202228714) Case 202228714 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 24 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202229958) Case 202229958 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the … 24 Apr 2024 Maladministration Peabody Trust (202220783) Case 202220783 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling … 23 Apr 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202213965) Case 202213965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 23 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306167) Case 202306167 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s … 18 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223275) Case 202223275 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 17 Apr 2024 Partial Maladministration Saffron Housing Trust Limited (202215304) Case 202215304 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the … 16 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202338938) Case 202338938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s … 15 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214447) Case 202214447 · Financial The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request … 12 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202222733) Case 202222733 · Managing Relations The complaint is about the landlord's: Response to the resident's request for her windows to be replaced. Complaint handling. 12 Apr 2024 Maladministration Peabody Trust (202211489) Case 202211489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint. 12 Apr 2024 Maladministration Peabody Trust (202228956) Case 202228956 · Old Complaints Handling categories The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment … 11 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202221467) Case 202221467 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also … 10 Apr 2024 Partial Maladministration Enham Trust (202308633) Case 202308633 · Managing Relations REPORT COMPLAINT 202308633 Enham Trust 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …