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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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17 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202228944) Case 202228944 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. … 17 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202421014) Case 202421014 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports … 17 Sep 2025 Maladministration Rochdale Boroughwide Housing Limited (202339589) Case 202339589 · Responsive repairs/activity REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Sep 2025 Reasonable Redress Torus62 Limited (202424582) Case 202424582 · Financial The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up … 16 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202453488) Case 202453488 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also … 16 Sep 2025 Partial Maladministration Cottsway Housing Association Limited (202409367) Case 202409367 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for … 16 Sep 2025 Partial Maladministration Golding Homes Limited (202317058) Case 202317058 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and … 16 Sep 2025 No Maladministration Moat Homes Limited (202453000) Case 202453000 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property. 16 Sep 2025 Maladministration TBG Open Door Limited (202451000) Case 202451000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s … 16 Sep 2025 Partial Maladministration Thirteen Housing Group Limited (202447568) Case 202447568 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling. 15 Sep 2025 No Maladministration Saffron Housing Trust Limited (202331597) Case 202331597 · Financial The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings. 12 Sep 2025 Partial Maladministration Aster Group Limited (202403568) Case 202403568 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. … 12 Sep 2025 Maladministration Clarion Housing Association Limited (202430240) Case 202430240 · Managing Relations The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint. 12 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202443467) Case 202443467 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s … 12 Sep 2025 Maladministration Paragon Asra Housing Limited (202422993) Case 202422993 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication … 12 Sep 2025 Maladministration The Guinness Partnership Limited (202340094) Case 202340094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of … 12 Sep 2025 No Maladministration Torus62 Limited (202417468) Case 202417468 · Financial The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports … 12 Sep 2025 Maladministration Vivid Housing Limited (202400024) Case 202400024 · Estate Management REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Sep 2025 Maladministration A2Dominion Housing Group Limited (202450029) Case 202450029 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge … 11 Sep 2025 Maladministration bpha Limited (202417102) Case 202417102 · Managing Relations The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have … 11 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202343596) Case 202343596 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint. 11 Sep 2025 Partial Maladministration Eastlight Community Homes Limited (202232142) Case 202232142 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of … 11 Sep 2025 Maladministration ForHousing Limited (202415730) Case 202415730 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. … 11 Sep 2025 Partial Maladministration Incommunities Limited (202347575) Case 202347575 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 11 Sep 2025 Maladministration Paragon Asra Housing Limited (202448549) Case 202448549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour … 11 Sep 2025 Partial Maladministration Rooftop Housing Association Limited (202327056) Case 202327056 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We … 11 Sep 2025 Partial Maladministration Stonewater Limited (202417872) Case 202417872 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of grounds maintenance issues in the communal garden. The … 10 Sep 2025 Reasonable Redress A2Dominion Housing Group Limited (202334401) Case 202334401 · Responsive repairs/activity This complaint is about the landlord’s handling of repairs to the carpet in the communal area. 10 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202401899) Case 202401899 · Estate Management The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that … 10 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202421255) Case 202421255 · Managing Relations The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement … 10 Sep 2025 Partial Maladministration Freebridge Community Housing Limited (202425047) Case 202425047 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to … 10 Sep 2025 Maladministration GreenSquareAccord Limited (202453111) Case 202453111 · Responsive repairs/activity The complaint is about the landlord’s handing of damp in the property and associated repairs. 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 10 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202425825) Case 202425825 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, … 10 Sep 2025 Partial Maladministration Jigsaw Homes Group Limited (202347973) Case 202347973 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move … 10 Sep 2025 Maladministration Vivid Housing Limited (202336673) Case 202336673 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint. 9 Sep 2025 Partial Maladministration One Manchester Limited (202442781) Case 202442781 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the … 9 Sep 2025 No Maladministration Places for People Group Limited (202412680) Case 202412680 · Responsive repairs/activity This complaint is about how the landlord handled a leak into the resident’s property. 9 Sep 2025 Reasonable Redress Platform Housing Group Limited (202452984) Case 202452984 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of noise nuisance. 9 Sep 2025 Partial Maladministration Sage Rented Limited (202344731) Case 202344731 · For profit The complaint is about the landlord’s handling of: Redress for the resident’s hot water issues from 22 July 2023 to … 9 Sep 2025 Maladministration Southway Housing Trust (Manchester) Limited (202445554) Case 202445554 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint. 9 Sep 2025 Maladministration The Riverside Group Limited (202416907) Case 202416907 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in … 8 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202334429) Case 202334429 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage … 8 Sep 2025 No Maladministration ForHousing Limited (202334200) Case 202334200 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 8 Sep 2025 Reasonable Redress Moat Homes Limited (202418213) Case 202418213 · Responsive repairs/activity The complaint is about the landlord’s handling of kitchen repairs. 5 Sep 2025 Reasonable Redress Aster Group Limited (202325757) Case 202325757 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange. 5 Sep 2025 Maladministration Curo Places Limited (202449268) Case 202449268 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 5 Sep 2025 Reasonable Redress Homes Plus Limited (202408066) Case 202408066 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated …