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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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30 Jan 2025 Partial Maladministration Lambeth Council (202316126) Case 202316126 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of having no hot water and gas supply. The … 30 Jan 2025 Maladministration Lambeth Council (202346141) Case 202346141 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repair. Complaint handling. 30 Jan 2025 Partial Maladministration Lambeth Council (202405395) Case 202405395 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of Japanese Knotweed impacting her use of the garden. … 30 Jan 2025 Maladministration Norwich City Council (202315609) Case 202315609 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould reports. The resident’s complaint. 30 Jan 2025 Partial Maladministration Slough Borough Council (202308133) Case 202308133 · Financial The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint. 30 Jan 2025 Partial Maladministration Solihull Metropolitan Borough Council (202327039) Case 202327039 · Managing Relations The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) … 30 Jan 2025 Maladministration Southwark Council (202304415) Case 202304415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff … 30 Jan 2025 Partial Maladministration Southwark Council (202413809) Case 202413809 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Requests to remove a parcel box. A leak and associated repairs. The … 30 Jan 2025 Partial Maladministration Swindon Borough Council (202411511) Case 202411511 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request … 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 29 Jan 2025 Maladministration Brighton and Hove City Council (202307465) Case 202307465 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. … 29 Jan 2025 Partial Maladministration Colchester City Council (202343106) Case 202343106 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs … 29 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202328390) Case 202328390 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports. 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Maladministration Mid Suffolk District Council (202338776) Case 202338776 · Old Complaints Handling categories REPORT COMPLAINT 202338776 Mid Suffolk District Council 29 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2025 Partial Maladministration Southwark Council (202409950) Case 202409950 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Request for alternative … 28 Jan 2025 Maladministration Lewes District Council (202329611) Case 202329611 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated … 28 Jan 2025 Maladministration Manchester City Council (202315682) Case 202315682 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly … 28 Jan 2025 Maladministration Newark and Sherwood District Council (202404742) Case 202404742 · Old Complaints Handling categories The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has … 27 Jan 2025 Partial Maladministration Colchester City Council (202300696) Case 202300696 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. … 27 Jan 2025 Maladministration Stevenage Borough Council (202342284) Case 202342284 · Information and data management The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: … 27 Jan 2025 Maladministration Westminster City Council (202233439) Case 202233439 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman … 24 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202337941) Case 202337941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour. 24 Jan 2025 Maladministration Leeds City Council (202340244) Case 202340244 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s … 24 Jan 2025 No Maladministration Southwark Council (202319618) Case 202319618 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling … 23 Jan 2025 Maladministration City of Westminster Council (202404101) Case 202404101 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 23 Jan 2025 Maladministration Sheffield City Council (202403208) Case 202403208 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. … 22 Jan 2025 Maladministration Haringey London Borough Council (202228446) Case 202228446 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance … 22 Jan 2025 Maladministration Southwark Council (202311558) Case 202311558 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be … 21 Jan 2025 Maladministration Bournemouth, Christchurch and Poole Council (202319629) Case 202319629 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. … 21 Jan 2025 Maladministration Camden Council (202313316) Case 202313316 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings. 21 Jan 2025 Maladministration Stroud District Council (202341939) Case 202341939 · Old Property Condition categories The complaint is about the landlord’s handling of roof repairs and associated leaks. 20 Jan 2025 Maladministration Camden Council (202308569) Case 202308569 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated. 20 Jan 2025 Partial Maladministration Islington Council (202400195) Case 202400195 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also … 17 Jan 2025 Maladministration Reading Borough Council (202009966) Case 202009966 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling. 17 Jan 2025 Partial Maladministration Thurrock Council (202344415) Case 202344415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp … 17 Jan 2025 Partial Maladministration Wiltshire Council (202346931) Case 202346931 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. … 16 Jan 2025 Reasonable Redress Bassetlaw District Council (202311895) Case 202311895 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas … 16 Jan 2025 Maladministration Camden Council (202415803) Case 202415803 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies. 16 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202303720) Case 202303720 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also … 16 Jan 2025 Maladministration Lewisham Council (202344524) Case 202344524 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the … 16 Jan 2025 Partial Maladministration Luton Borough Council (202316649) Case 202316649 · Information and data management The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury … 16 Jan 2025 No Maladministration Southampton City Council (202220421) Case 202220421 · Old Property Condition categories The complaint is about the resident’s report of repairs to the heating system and the associated charge. 16 Jan 2025 Reasonable Redress Woking Borough Council (202336419) Case 202336419 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. 15 Jan 2025 Maladministration Oadby and Wigston Borough Council (202345185) Case 202345185 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman … 15 Jan 2025 Reasonable Redress Southampton City Council (202322414) Case 202322414 · Old Property Condition categories The complaint is about the landlord’s handling of reports of damp and mould in the property. 15 Jan 2025 Maladministration Stevenage Borough Council (202307782) Case 202307782 · Estate Management The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The … 14 Jan 2025 Partial Maladministration Ashford Borough Council (202319724) Case 202319724 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Jan 2025 Maladministration North Tyneside Council (202402980) Case 202402980 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has … 13 Jan 2025 No Maladministration Birmingham City Council (202402096) Case 202402096 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated …