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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202333852) Case 202333852 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A … 31 Jul 2024 Maladministration Peabody Trust (202231919) Case 202231919 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman … 31 Jul 2024 Partial Maladministration Peabody Trust (202301587) Case 202301587 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated … 31 Jul 2024 Maladministration Peabody Trust (202337696) Case 202337696 · Information and data management The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her … 31 Jul 2024 Partial Maladministration Peabody Trust (202342924) Case 202342924 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 31 Jul 2024 Partial Maladministration Saffron Housing Trust Limited (202221326) Case 202221326 · Managing Relations The complaint is about the landlord’s handling of: 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225580) Case 202225580 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint. 30 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202325703) Case 202325703 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. … 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339619) Case 202339619 · Old Property Condition migrated-2025 The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of … 30 Jul 2024 Maladministration Southway Housing Trust (Manchester) Limited (202203674) Case 202203674 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233774) Case 202233774 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307643) Case 202307643 · Managing Relations The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint. 29 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202327882) Case 202327882 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints. 29 Jul 2024 Outside Jurisdiction Peabody Trust (202127649) Case 202127649 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it … 29 Jul 2024 Maladministration Peabody Trust (202234849) Case 202234849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs. 29 Jul 2024 Severe Maladministration Peabody Trust (202312926) Case 202312926 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint. 29 Jul 2024 Partial Maladministration Peabody Trust (202320016) Case 202320016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp … 25 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316685) Case 202316685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated … 25 Jul 2024 Severe Maladministration Peabody Trust (202202211) Case 202202211 · Managing Relations The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling. 25 Jul 2024 Maladministration Peabody Trust (202345020) Case 202345020 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating … 24 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202301941) Case 202301941 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of … 24 Jul 2024 Maladministration Watford Community Housing Trust (202202141) Case 202202141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 23 Jul 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202229078) Case 202229078 · Financial The complaint is about the landlord’s handling of: 23 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301306) Case 202301306 · Information and data management The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s … 19 Jul 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202308819) Case 202308819 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports … 19 Jul 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202324168) Case 202324168 · Managing Relations The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp … 18 Jul 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202340261) Case 202340261 · Old Property Condition migrated-2025 This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat. 12 Jul 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202220110) Case 202220110 · Managing Relations The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of … 12 Jul 2024 No Maladministration Newlon Housing Trust (202224478) Case 202224478 · Old Complaints Handling categories The complaint is about the landlord’s response to reports of damage to flooring. The Ombudsman has also considered the landlord’s … 11 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221241) Case 202221241 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated. 11 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308916) Case 202308916 · Information and data management The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint … 11 Jul 2024 Partial Maladministration Peabody Trust (202210783) Case 202210783 · Managing Relations The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof … 9 Jul 2024 Maladministration Peabody Trust (202230461) Case 202230461 · Financial The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of … 9 Jul 2024 Reasonable Redress Peabody Trust (202318678) Case 202318678 · Estate Management The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling. 5 Jul 2024 Maladministration Peabody Trust (202212871) Case 202212871 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling. 3 Jul 2024 Maladministration Newlon Housing Trust (202309695) Case 202309695 · Financial The complaint is about the landlord’s handling of the resident’s queries about an increase in rent and service charges. 28 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225494) Case 202225494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319292) Case 202319292 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202322436) Case 202322436 · Information and data management The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot … 28 Jun 2024 Partial Maladministration Peabody Trust (202204552) Case 202204552 · Managing Relations The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and … 28 Jun 2024 Partial Maladministration Peabody Trust (202303265) Case 202303265 · Information and data management The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. … 27 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202714) Case 202202714 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids … 27 Jun 2024 Partial Maladministration Peabody Trust (202313506) Case 202313506 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. … 26 Jun 2024 Maladministration Hornsey Housing Trust Limited (202222077) Case 202222077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not … 26 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (202319847) Case 202319847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for windows to be … 26 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233154) Case 202233154 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The request for remedial repairs to the kitchen extractor fan. The replacement … 25 Jun 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202218733) Case 202218733 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to … 20 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124346) Case 202124346 · Managing Relations The complaint is about: the landlord’s handling of the resident’s temporary decant. the landlord’s handling of the associated complaint. 19 Jun 2024 Partial Maladministration Peabody Trust (202111835) Case 202111835 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The … 14 Jun 2024 Maladministration Newlon Housing Trust (202301134) Case 202301134 · Managing Relations The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot …