Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" ×

Showing 7,197 of 16,595 decisions matching "limited"

Decisions

Most recent first
24 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202318147) Case 202318147 · Estate Management REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202426448) Case 202426448 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. … 24 Sep 2025 Maladministration One Housing Group Limited (202452263) Case 202452263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of faults with the communal lift. 24 Sep 2025 Maladministration Paragon Asra Housing Limited (202445075) Case 202445075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including … 24 Sep 2025 No Maladministration Stockport Homes Limited (202421475) Case 202421475 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation. 24 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202335030) Case 202335030 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 24 Sep 2025 Maladministration The Industrial Dwellings Society (1885) Limited (202342019) Case 202342019 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property. 24 Sep 2025 Maladministration The Riverside Group Limited (202416108) Case 202416108 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate. 24 Sep 2025 Maladministration Walsall Housing Group Limited (202445292) Case 202445292 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202316810) Case 202316810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s … 23 Sep 2025 Maladministration Clarion Housing Association Limited (202438074) Case 202438074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint. 23 Sep 2025 Maladministration Home Group Limited (202405842) Case 202405842 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling. 23 Sep 2025 Maladministration Hyde Housing Association Limited (202420990) Case 202420990 · Estate Management The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We … 23 Sep 2025 Partial Maladministration Midland Heart Limited (202441493) Case 202441493 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and … 23 Sep 2025 Maladministration One Manchester Limited (202329265) Case 202329265 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports … 23 Sep 2025 Partial Maladministration Stonewater Limited (202323307) Case 202323307 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. … 23 Sep 2025 Severe Maladministration Stonewater Limited (202447159) Case 202447159 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. 23 Sep 2025 Partial Maladministration Teachers’ Housing Association Limited (202430988) Case 202430988 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 23 Sep 2025 Maladministration The Riverside Group Limited (202338208) Case 202338208 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint … 23 Sep 2025 No Maladministration The Riverside Group Limited (202453289) Case 202453289 · Managing Relations The complaint is about the landlord's decision to report property damage to the police. 23 Sep 2025 Maladministration Yorkshire Housing Limited (202404784) Case 202404784 · Old Property Condition categories The complaint is about how the landlord handled the resident’s reports of damp and mould. 22 Sep 2025 Mediation B3 Living Limited (202327551) Case 202327551 · Estate Management The complaint is about the landlord’s handling of reports of restricted access to a shared area. 22 Sep 2025 Maladministration Bolton at Home Limited (202402454) Case 202402454 · Responsive repairs/activity The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to … 22 Sep 2025 Partial Maladministration bpha Limited (202300447) Case 202300447 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of noise from a communal boiler. We have also … 22 Sep 2025 Outside Jurisdiction Citizen Housing Group Limited (202317398) Case 202317398 · Estate Management The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct … 22 Sep 2025 Partial Maladministration GreenSquareAccord Limited (202446563) Case 202446563 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the … 22 Sep 2025 Maladministration Paragon Asra Housing Limited (202300437) Case 202300437 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 22 Sep 2025 Maladministration The Riverside Group Limited (202337061) Case 202337061 · Managing Relations The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated … 19 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202336711) Case 202336711 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint … 19 Sep 2025 Maladministration Clarion Housing Association Limited (202424751) Case 202424751 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports … 19 Sep 2025 Partial Maladministration GreenSquareAccord Limited (202405381) Case 202405381 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns … 19 Sep 2025 Maladministration Home Group Limited (202441523) Case 202441523 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot … 19 Sep 2025 Maladministration Hyde Housing Association Limited (202422217) Case 202422217 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a … 19 Sep 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202412323) Case 202412323 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following … 19 Sep 2025 Maladministration Richmond Housing Partnership Limited (202421923) Case 202421923 · Managing Relations The complaint is about the landlord’s handling of: The resident’s requests for an inspection of the external brickwork. The resident’s … 19 Sep 2025 Maladministration Salix Homes Limited (202338063) Case 202338063 · Estate Management The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated … 19 Sep 2025 Maladministration The Guinness Partnership Limited (202338277) Case 202338277 · Responsive repairs/activity The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates. 19 Sep 2025 Maladministration The Guinness Partnership Limited (202340208) Case 202340208 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the … 19 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202338453) Case 202338453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority. 18 Sep 2025 Mediation Abri Group Limited (202331031) Case 202331031 · Responsive repairs/activity The complaint is about the landlord’s handling of: Kitchen adaptations. 18 Sep 2025 Maladministration One Vision Housing Limited (202437467) Case 202437467 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at … 18 Sep 2025 Maladministration Origin Housing Limited (202445269) Case 202445269 · Responsive repairs/activity The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from … 18 Sep 2025 Partial Maladministration The Riverside Group Limited (202445888) Case 202445888 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the … 18 Sep 2025 Maladministration Vivid Housing Limited (202421917) Case 202421917 · For profit The complaint is about the landlord's handling of the resident’s reports about repairs and pest access. 18 Sep 2025 Maladministration Wandle Housing Association Limited (202430750) Case 202430750 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling … 18 Sep 2025 Partial Maladministration Westward Housing Group Limited (202414474) Case 202414474 · Managing Relations REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Sep 2025 Outside Jurisdiction Clarion Housing Association Limited (202406013) Case 202406013 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202447149) Case 202447149 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 17 Sep 2025 Partial Maladministration Estuary Housing Association Limited (202442489) Case 202442489 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also … 17 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202424976) Case 202424976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application.