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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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18 Feb 2025 Maladministration Waltham Forest Council (202331257) Case 202331257 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs. 17 Feb 2025 Maladministration Birmingham City Council (202207893) Case 202207893 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident. 17 Feb 2025 Maladministration Birmingham City Council (202228085) Case 202228085 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint … 17 Feb 2025 Partial Maladministration Brighton and Hove City Council (202322679) Case 202322679 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 17 Feb 2025 Partial Maladministration Lambeth Council (202320004) Case 202320004 · Information and data management The complaint is about an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the … 17 Feb 2025 Maladministration Lewisham Council (202342342) Case 202342342 · Old Property Condition categories The complaint is about the landlord’s handling of reports of leaks, flooding and associated repairs. 17 Feb 2025 Severe Maladministration Southwark Council (202327171) Case 202327171 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling. 14 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202229997) Case 202229997 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. … 14 Feb 2025 Partial Maladministration Haringey London Borough Council (202313487) Case 202313487 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Anti-social behaviour reports. 14 Feb 2025 Reasonable Redress Islington Council (202313242) Case 202313242 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling. 13 Feb 2025 Maladministration Harlow District Council (202312434) Case 202312434 · Old Complaints Handling categories The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has … 13 Feb 2025 No Maladministration Kirklees Metropolitan Borough Council (202306363) Case 202306363 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of … 13 Feb 2025 Partial Maladministration Leeds City Council (202347607) Case 202347607 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. … 13 Feb 2025 Maladministration Sheffield City Council (202218226) Case 202218226 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a … 13 Feb 2025 Partial Maladministration Southwark Council (202306966) Case 202306966 · Old Property Condition categories This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her … 13 Feb 2025 Maladministration Westminster City Council (202319436) Case 202319436 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports … 12 Feb 2025 Partial Maladministration Great Yarmouth Borough Council (202405474) Case 202405474 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has … 12 Feb 2025 Maladministration Haringey London Borough Council (202211631) Case 202211631 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to … 12 Feb 2025 Maladministration Kirklees Council (202408595) Case 202408595 · Old Complaints Handling categories The complaint is about the landlord’s handling of: roof repairs. window repairs. damp and mould. The Ombudsman has also considered … 11 Feb 2025 Maladministration Camden Council (202320145) Case 202320145 · Information and data management The complaint is about: The landlord’s handling of major works to the communal area. The landlord’s record keeping. 10 Feb 2025 Partial Maladministration Babergh District Council (202318473) Case 202318473 · Information and data management The complaint is about: 10 Feb 2025 Maladministration Southampton City Council (202306049) Case 202306049 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. … 7 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202210333) Case 202210333 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and water ingress. We have also … 7 Feb 2025 Partial Maladministration Hammersmith and Fulham Council (202409992) Case 202409992 · Information and data management The complaint is about: The landlord’s response to reports of antisocial behaviour. The associated complaint handling. The Ombudsman has also … 6 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202329196) Case 202329196 · Old Property Condition categories The complaint is about repairs to the banister at the resident’s property. 5 Feb 2025 Maladministration Camden Council (202315806) Case 202315806 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into … 4 Feb 2025 No Maladministration Bristol City Council (202309819) Case 202309819 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Jan 2025 Partial Maladministration Birmingham City Council (202348410) Case 202348410 · Moving/Buying/Selling Home REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2025 Maladministration Birmingham City Council (202408574) Case 202408574 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman … 31 Jan 2025 Maladministration Brentwood Borough Council (202315073) Case 202315073 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 31 Jan 2025 Maladministration Bristol City Council (202307720) Case 202307720 · Estate Management The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The … 31 Jan 2025 Mediation Broxtowe Borough Council (202225014) Case 202225014 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of … 31 Jan 2025 Partial Maladministration Bury Metropolitan Borough Council (202315189) Case 202315189 · Old Complaints Handling categories The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the … 31 Jan 2025 Partial Maladministration Camden Council (202305095) Case 202305095 · Information and data management The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s … 31 Jan 2025 Partial Maladministration Camden Council (202310075) Case 202310075 · Financial The complaint is about the landlord’s handling of: the resident’s queries about service charges for fire risk assessment works. the … 31 Jan 2025 Maladministration Camden Council (202339236) Case 202339236 · ASB/Abuse/Nuisance REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jan 2025 Maladministration Camden Council (202401811) Case 202401811 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, … 31 Jan 2025 Partial Maladministration Canterbury City Council (202109390) Case 202109390 · Information and data management The complaint is about the resident's concerns about: 31 Jan 2025 Maladministration Hammersmith and Fulham Council (202407684) Case 202407684 · Information and data management The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also … 31 Jan 2025 Maladministration Harlow District Council (202319949) Case 202319949 · Old Property Condition categories The complaint is about the landlord’s response to the resident about the property condition and her repairs reports. 31 Jan 2025 Partial Maladministration Lambeth Council (202409760) Case 202409760 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; … 31 Jan 2025 Partial Maladministration Southwark Council (202118305) Case 202118305 · Local Authority / ALMO or TMO The complaint is about the landlord’s complaint handling. 31 Jan 2025 Partial Maladministration Southwark Council (202304414) Case 202304414 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise … 31 Jan 2025 Maladministration Tandridge District Council (202310711) Case 202310711 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his … 31 Jan 2025 Partial Maladministration Westminster City Council (202316600) Case 202316600 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Leaks to the resident’s property. Lack of lighting in the resident property. … 30 Jan 2025 Maladministration Broxtowe Borough Council (202408760) Case 202408760 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould. 30 Jan 2025 Maladministration Camden Council (202417239) Case 202417239 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman … 30 Jan 2025 Partial Maladministration City of Westminster Council (202339729) Case 202339729 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s management of works to address blockages in the communal drains. The Ombudsman has … 30 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202222194) Case 202222194 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs. 30 Jan 2025 Maladministration Havering Council (202220864) Case 202220864 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. The Ombudsman has also considered the landlord’s complaint …