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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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19 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231045) Case 202231045 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The … 19 Sep 2024 Outside Jurisdiction Peabody Trust (202209431) Case 202209431 · Financial This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of … 19 Sep 2024 Maladministration Peabody Trust (202232076) Case 202232076 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218563) Case 202218563 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313577) Case 202313577 · Financial The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding … 13 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (202334169) Case 202334169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 13 Sep 2024 Partial Maladministration Peabody Trust (202331993) Case 202331993 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. … 12 Sep 2024 Maladministration Peabody Trust (202229340) Case 202229340 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. … 11 Sep 2024 Partial Maladministration Peabody Trust (202232832) Case 202232832 · Financial The complaint is about the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request … 10 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305315) Case 202305315 · Managing Relations The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling. 6 Sep 2024 Maladministration Peabody Trust (202348485) Case 202348485 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about restricted use of the shared garden and being … 5 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306491) Case 202306491 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports of … 31 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217811) Case 202217811 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the dishwasher, washing machine and underfloor heating repair. An infestation … 31 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346332) Case 202346332 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The associated complaint. 30 Aug 2024 Maladministration London & Quadrant Housing Trust (202309774) Case 202309774 · Old Complaints Handling categories The complaint is about: The landlord's handling of repairs to the resident's shower unit. The landlord's complaints handling. 30 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202224694) Case 202224694 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have … 30 Aug 2024 Partial Maladministration Peabody Trust (202301179) Case 202301179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. … 29 Aug 2024 Maladministration Peabody Trust (202214402) Case 202214402 · Financial The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint. 29 Aug 2024 Maladministration Peabody Trust (202339084) Case 202339084 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the … 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202335641) Case 202335641 · Old Property Condition categories The complaint is about the landlord’s handling of reported leaks in the property. 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347485) Case 202347485 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her … 28 Aug 2024 Maladministration Peabody Trust (202335463) Case 202335463 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. … 27 Aug 2024 Outside Jurisdiction Peabody Trust (202307638) Case 202307638 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply … 27 Aug 2024 Partial Maladministration Peabody Trust (202405173) Case 202405173 · Managing Relations The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling. 23 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202115193) Case 202115193 · ASB/Abuse/Nuisance REPORT COMPLAINT 202115193 London & Quadrant Housing Trust (L&Q) 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 23 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202303364) Case 202303364 · Managing Relations The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint. 23 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323031) Case 202323031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Reports of damp and mould. The Ombudsman … 23 Aug 2024 Partial Maladministration Peabody Trust (202331995) Case 202331995 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no … 23 Aug 2024 No Maladministration Raven Housing Trust Limited (202334801) Case 202334801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour prior to October 2023. Antisocial behaviour … 22 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202228106) Case 202228106 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water pressure issues. This Service has also considered … 21 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316059) Case 202316059 · ASB/Abuse/Nuisance REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 21 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319427) Case 202319427 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Electrical work. The complaint and the … 21 Aug 2024 Maladministration Southway Housing Trust (Manchester) Limited (202210234) Case 202210234 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the … 20 Aug 2024 Partial Maladministration Peabody Trust (202323991) Case 202323991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. … 19 Aug 2024 Maladministration Peabody Trust (202234334) Case 202234334 · Information and data management The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306931) Case 202306931 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: the resident’s reports of issues with the gas supply. the resident’s reports … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202316572) Case 202316572 · Estate Management This complaint is about the landlord’s response to the resident’s complaint about the security and condition of the block, anti … 15 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203338) Case 202203338 · Managing Relations The complaint is about the landlord's handling of repairs to the patio and paving at the front of the property. … 13 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336460) Case 202336460 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. … 13 Aug 2024 Outside Jurisdiction Peabody Trust (202121591) Case 202121591 · Financial The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. … 9 Aug 2024 Reasonable Redress Peabody Trust (202220019) Case 202220019 · Managing Relations The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of … 8 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331279) Case 202331279 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the … 7 Aug 2024 Maladministration Peabody Trust (202329745) Case 202329745 · Managing Relations The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has … 6 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202405141) Case 202405141 · Old Property Condition migrated-2025 This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage … 31 Jul 2024 Maladministration Cheshire Peaks & Plains Housing Trust (202315451) Case 202315451 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the … 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225451) Case 202225451 · Managing Relations This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling. 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309023) Case 202309023 · Managing Relations The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A … 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316143) Case 202316143 · Managing Relations The complaint is about the landlord’s: Handling of a back door replacement. Handling of the resident’s rehousing request. Complaint handling. 31 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202316285) Case 202316285 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s windows and a communal door being in disrepair and in … 31 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202330174) Case 202330174 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling.