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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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30 Sep 2025 Maladministration The Riverside Group Limited (202347256) Case 202347256 · Managing Relations The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also … 30 Sep 2025 Maladministration Vivid Housing Limited (202421339) Case 202421339 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs. 30 Sep 2025 No Maladministration Vivid Housing Limited (202427889) Case 202427889 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for works to her water-logged garden. 30 Sep 2025 Maladministration Yorkshire Housing Limited (202424047) Case 202424047 · Estate Management The complaint is about the landlord’s handling of the removal of trees from the resident’s garden. 29 Sep 2025 Maladministration A2Dominion Housing Group Limited (202344448) Case 202344448 · Managing Relations The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up … 29 Sep 2025 Maladministration Abri Group Limited (202433137) Case 202433137 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 29 Sep 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202421499) Case 202421499 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid … 29 Sep 2025 Maladministration East End Homes Limited (202435034) Case 202435034 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint. 29 Sep 2025 Maladministration ForHousing Limited (202445239) Case 202445239 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s reports of rats at her property. 29 Sep 2025 Maladministration Home Group Limited (202219606) Case 202219606 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in … 29 Sep 2025 Partial Maladministration Home Group Limited (202442339) Case 202442339 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage … 29 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202425028) Case 202425028 · Financial The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase … 29 Sep 2025 Maladministration Jigsaw Homes Group Limited (202341761) Case 202341761 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs to a communal car gate. 29 Sep 2025 No Maladministration Nottingham Community Housing Association Limited (202331741) Case 202331741 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to … 29 Sep 2025 Partial Maladministration One Manchester Limited (202425038) Case 202425038 · Estate Management The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The … 29 Sep 2025 Maladministration Origin Housing Limited (202332299) Case 202332299 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at … 29 Sep 2025 Maladministration Places for People Group Limited (202348238) Case 202348238 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated … 29 Sep 2025 Maladministration Progress Housing Association Limited (202453320) Case 202453320 · ASB/Abuse/Nuisance The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling … 29 Sep 2025 Reasonable Redress Stonewater Limited (202337772) Case 202337772 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement. 29 Sep 2025 Partial Maladministration Stonewater Limited (202343131) Case 202343131 · Estate Management The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the … 29 Sep 2025 Partial Maladministration Stonewater Limited (202403427) Case 202403427 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint. 29 Sep 2025 Partial Maladministration The Riverside Group Limited (202320401) Case 202320401 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s … 26 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202344702) Case 202344702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that … 26 Sep 2025 Maladministration A2Dominion Housing Group Limited (202439017) Case 202439017 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator. 26 Sep 2025 Maladministration Accent Housing Limited (202327294) Case 202327294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown … 26 Sep 2025 Maladministration Clarion Housing Association Limited (202443991) Case 202443991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer. 26 Sep 2025 Maladministration East Midlands Housing Group Limited (202428486) Case 202428486 · Managing Relations The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has … 26 Sep 2025 Partial Maladministration ForHousing Limited (202450035) Case 202450035 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the … 26 Sep 2025 Partial Maladministration Midland Heart Limited (202311065) Case 202311065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour … 26 Sep 2025 No Maladministration One Housing Group Limited (202424359) Case 202424359 · Estate Management The complaint is about the landlord’s handling of the resident’s queries about changes to an internal bicycle store. We have … 26 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202428247) Case 202428247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: … 26 Sep 2025 Reasonable Redress Platform Housing Group Limited (202503102) Case 202503102 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint. 26 Sep 2025 Partial Maladministration Richmond Housing Partnership Limited (202304450) Case 202304450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202403175) Case 202403175 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202449975) Case 202449975 · Managing Relations The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has … 26 Sep 2025 No Maladministration Vivid Housing Limited (202400144) Case 202400144 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated … 25 Sep 2025 Maladministration A2Dominion Housing Group Limited (202418987) Case 202418987 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed … 25 Sep 2025 Maladministration Abri Group Limited (202447244) Case 202447244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202302724) Case 202302724 · Information and data management The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202321417) Case 202321417 · Managing Relations The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 25 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202336135) Case 202336135 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. … 25 Sep 2025 Maladministration Jigsaw Homes Group Limited (202452093) Case 202452093 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom … 25 Sep 2025 Maladministration Midland Heart Limited (202316809) Case 202316809 · Managing Relations This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We … 25 Sep 2025 Outside Jurisdiction Midland Heart Limited (202440384) Case 202440384 · Financial The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void … 25 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202415282) Case 202415282 · Managing Relations The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint. 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202303699) Case 202303699 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also … 24 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202330432) Case 202330432 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service. 24 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202420029) Case 202420029 · Information and data management The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202451673) Case 202451673 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould.