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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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27 Feb 2025 Maladministration Birmingham City Council (202318668) Case 202318668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden. 27 Feb 2025 Maladministration Derby City Council (202300055) Case 202300055 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV. 27 Feb 2025 Maladministration Epping Forest District Council (202317860) Case 202317860 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about the loss of hot water. 27 Feb 2025 Partial Maladministration Hammersmith and Fulham Council (202332670) Case 202332670 · Old Complaints Handling categories REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Feb 2025 Maladministration Haringey London Borough Council (202213901) Case 202213901 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about … 27 Feb 2025 Maladministration Harlow District Council (202420764) Case 202420764 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about recurring leaks into the property. The Ombudsman has … 27 Feb 2025 Partial Maladministration Leeds City Council (202307483) Case 202307483 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of repairs to the front door of the property. … 27 Feb 2025 Partial Maladministration Lewisham Council (202405801) Case 202405801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. … 27 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202326928) Case 202326928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 27 Feb 2025 Partial Maladministration London Borough of Camden Council (202410150) Case 202410150 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of … 27 Feb 2025 Maladministration Milton Keynes Council (202301815) Case 202301815 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s concerns about its decision to install new communal doors and … 27 Feb 2025 Partial Maladministration North Kesteven District Council (202314992) Case 202314992 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of … 27 Feb 2025 Partial Maladministration North Northamptonshire Council (202309097) Case 202309097 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. … 27 Feb 2025 Maladministration Sheffield City Council (202313567) Case 202313567 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 27 Feb 2025 No Maladministration Somerset Council (202219254) Case 202219254 · Managing Relations The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint. 27 Feb 2025 Partial Maladministration Southwark Council (202401391) Case 202401391 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. 27 Feb 2025 Partial Maladministration West Northamptonshire Council (202213917) Case 202213917 · Financial The complaint is about: A claim decision for damages caused by a flood. The level of support the landlord gave … 26 Feb 2025 Partial Maladministration Lambeth Council (202311160) Case 202311160 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, … 26 Feb 2025 Partial Maladministration Leeds City Council (202319704) Case 202319704 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing … 26 Feb 2025 No Maladministration Stoke-on-Trent City Council (202316585) Case 202316585 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the … 25 Feb 2025 Partial Maladministration Birmingham City Council (202304897) Case 202304897 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal … 25 Feb 2025 Partial Maladministration Central Bedfordshire Council (202318358) Case 202318358 · Health and Safety (inc. building safety) The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas … 25 Feb 2025 Severe Maladministration Haringey London Borough Council (202411782) Case 202411782 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould. 25 Feb 2025 Reasonable Redress Islington Council (202318442) Case 202318442 · Old Property Condition categories This complaint is about how the landlord handled a leak into the resident’s property. 25 Feb 2025 Outside Jurisdiction Islington Council (202333414) Case 202333414 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s rehousing application. 25 Feb 2025 Maladministration London Borough of Camden Council (202318181) Case 202318181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s … 25 Feb 2025 Partial Maladministration Somerset Council (202313492) Case 202313492 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing … 25 Feb 2025 Maladministration Southwark Council (202333479) Case 202333479 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling. 25 Feb 2025 Maladministration Waltham Forest Council (202413799) Case 202413799 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and … 25 Feb 2025 Maladministration Winchester City Council (202315836) Case 202315836 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling … 24 Feb 2025 Maladministration Colchester City Council (202232634) Case 202232634 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to his home. 24 Feb 2025 Maladministration Islington Council (202228839) Case 202228839 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise transference from the property above. Complaint handling. 24 Feb 2025 Severe Maladministration Kirklees Council (202317062) Case 202317062 · Old Property Condition categories The complaint is about the landlord’s handling of subsidence reports. 24 Feb 2025 Maladministration Lewisham Council (202319211) Case 202319211 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a leak. The Ombudsman has also considered the landlord’s handling … 24 Feb 2025 Maladministration Southwark Council (202403907) Case 202403907 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. … 21 Feb 2025 Partial Maladministration Islington Council (202336503) Case 202336503 · Old Property Condition categories The complaint is about the landlord’s handling of: Repairs to the building which caused water ingress to the resident’s property … 21 Feb 2025 Maladministration Sandwell Metropolitan Borough Council (202400656) Case 202400656 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has … 21 Feb 2025 Maladministration Swindon Borough Council (202302293) Case 202302293 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had … 20 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202315737) Case 202315737 · Information and data management The complaint is about the landlord’s handling of: The resident’s request under the Freedom of Information Act 2000. The resident’s … 20 Feb 2025 Maladministration Leeds City Council (202324820) Case 202324820 · Information and data management REPORT COMPLAINT 202324820 Leeds City Council 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Feb 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202316705) Case 202316705 · Old Complaints Handling categories The complaint is about the landlord’s decision to repair the living room windows and not replace them. This Service has … 20 Feb 2025 Outside Jurisdiction Southwark Council (202227222) Case 202227222 · Old Property Condition categories The complaint is about the landlord’s handling of major works and associated repairs. 19 Feb 2025 No Maladministration Southwark Council (202234723) Case 202234723 · Managing Relations The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202218237) Case 202218237 · Old Property Condition categories This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202334065) Case 202334065 · Old Complaints Handling categories The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint. 18 Feb 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202232665) Case 202232665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This … 18 Feb 2025 Maladministration City of Doncaster Council (202339564) Case 202339564 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. … 18 Feb 2025 Partial Maladministration Islington Council (202303962) Case 202303962 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports … 18 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202305961) Case 202305961 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate … 18 Feb 2025 No Maladministration Mid Devon District Council (202304164) Case 202304164 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about …