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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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31 Oct 2024 Reasonable Redress Peabody Trust (202222526) Case 202222526 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint. 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (202323505) Case 202323505 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202220367) Case 202220367 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints. 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309142) Case 202309142 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling. 30 Oct 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202311798) Case 202311798 · Estate Management The complaint is about the landlord’s decision to refuse permission to install a driveway. 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323037) Case 202323037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202333840) Case 202333840 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Oct 2024 Partial Maladministration Peabody Trust (202335709) Case 202335709 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman … 29 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202346194) Case 202346194 · Managing Relations The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. … 29 Oct 2024 Partial Maladministration Peabody Trust (202300367) Case 202300367 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report … 29 Oct 2024 Outside Jurisdiction Peabody Trust (202305369) Case 202305369 · Health and Safety (inc. building safety) The complaint is about: 28 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202326783) Case 202326783 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling … 28 Oct 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202305843) Case 202305843 · Managing Relations The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202344800) Case 202344800 · Financial The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402163) Case 202402163 · Managing Relations The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of … 24 Oct 2024 Maladministration Peabody Trust (202333345) Case 202333345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint … 23 Oct 2024 No Maladministration Watford Community Housing Trust (202307350) Case 202307350 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould. 22 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342939) Case 202342939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of … 22 Oct 2024 Maladministration Peabody Trust (202225937) Case 202225937 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 22 Oct 2024 Partial Maladministration The Extracare Charitable Trust (202301221) Case 202301221 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the … 21 Oct 2024 Reasonable Redress Karbon Homes Limited inc Byker Community Trust (202346160) Case 202346160 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp … 21 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346001) Case 202346001 · Managing Relations The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 18 Oct 2024 Maladministration Peabody Trust (202330653) Case 202330653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the … 17 Oct 2024 Maladministration Peabody Trust (202225388) Case 202225388 · Estate Management The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman … 17 Oct 2024 Maladministration Peabody Trust (202307796) Case 202307796 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and … 14 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306125) Case 202306125 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint. 14 Oct 2024 Partial Maladministration Raven Housing Trust Limited (202312041) Case 202312041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220737) Case 202220737 · Financial The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307719) Case 202307719 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice. 10 Oct 2024 Maladministration Peabody Trust (202322145) Case 202322145 · Information and data management The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also … 8 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202215121) Case 202215121 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. … 8 Oct 2024 Partial Maladministration Peabody Trust (202306657) Case 202306657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman … 7 Oct 2024 Reasonable Redress Peabody Trust (202214147) Case 202214147 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the … 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 4 Oct 2024 Partial Maladministration Peabody Trust (202307369) Case 202307369 · Estate Management The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a … 4 Oct 2024 Partial Maladministration Peabody Trust (202309310) Case 202309310 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s … 2 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347531) Case 202347531 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused … 1 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304413) Case 202304413 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202227433) Case 202227433 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of roof leaks affecting her loft and kitchen ceiling, … 30 Sep 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202227820) Case 202227820 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231020) Case 202231020 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202302258) Case 202302258 · Managing Relations The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202321375) Case 202321375 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour, including noise nuisance and noise transference. the resident’s … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202348652) Case 202348652 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling. 27 Sep 2024 London & Quadrant Housing Trust (L&Q) (202227036) Case 202227036 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of lack of heating and hot water in the … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128367) Case 202128367 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated … 26 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301154) Case 202301154 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202332398) Case 202332398 · Managing Relations The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The … 25 Sep 2024 Maladministration Peabody Trust (202306297) Case 202306297 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s … 20 Sep 2024 Partial Maladministration Peabody Trust (202340829) Case 202340829 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation …