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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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2 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202333013) Case 202333013 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint. 1 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202435969) Case 202435969 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have … 1 Oct 2025 Reasonable Redress Abri Group Limited (202424721) Case 202424721 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs … 1 Oct 2025 Reasonable Redress Aster Group Limited (202419335) Case 202419335 · Old Property Condition categories The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual … 1 Oct 2025 No Maladministration Aster Group Limited (202430598) Case 202430598 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to … 1 Oct 2025 No Maladministration Magna Housing Limited (202501035) Case 202501035 · ASB/Abuse/Nuisance The complaint is about how the landlord responded to the resident’s reports of anti-social behaviour (ASB). 1 Oct 2025 Partial Maladministration Moat Homes Limited (202330131) Case 202330131 · Estate Management The complaint is about the landlord’s handling of communal garden maintenance. We have also investigated the landlord’s complaint handling. 1 Oct 2025 Maladministration Raven Housing Trust Limited (202332085) Case 202332085 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs … 1 Oct 2025 Reasonable Redress Stonewater Limited (202340286) Case 202340286 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the … 1 Oct 2025 Maladministration Stonewater Limited (202502138) Case 202502138 · Responsive repairs/activity The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move. 1 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202500927) Case 202500927 · Managing Relations The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at … 1 Oct 2025 Maladministration Torus62 Limited (202449305) Case 202449305 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property. 30 Sep 2025 Maladministration 54 North Homes Limited (202502900) Case 202502900 · Managing Relations The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report … 30 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202348335) Case 202348335 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint … 30 Sep 2025 Reasonable Redress Abri Group Limited (202332172) Case 202332172 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of repairs following a leak at the property. 30 Sep 2025 Maladministration Abri Group Limited (202449534) Case 202449534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. … 30 Sep 2025 Maladministration bpha Limited (202409252) Case 202409252 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring. 30 Sep 2025 Partial Maladministration Bromford Flagship Limited (202328690) Case 202328690 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the … 30 Sep 2025 No Maladministration Clarion Housing Association Limited (202347689) Case 202347689 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202402062) Case 202402062 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of … 30 Sep 2025 Maladministration Clarion Housing Association Limited (202403493) Case 202403493 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a brick storage shed. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202418132) Case 202418132 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202443190) Case 202443190 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like … 30 Sep 2025 Maladministration East Midlands Housing Group Limited (202449137) Case 202449137 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. … 30 Sep 2025 Maladministration Estuary Housing Association Limited (202340870) Case 202340870 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front … 30 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202337924) Case 202337924 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have … 30 Sep 2025 Maladministration GreenSquareAccord Limited (202502565) Case 202502565 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202333699) Case 202333699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202404865) Case 202404865 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB. 30 Sep 2025 No Maladministration Hyde Housing Association Limited (202426785) Case 202426785 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property. 30 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202445388) Case 202445388 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. 30 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202325475) Case 202325475 · Managing Relations The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint. 30 Sep 2025 Maladministration Karbon Homes Limited (202330910) Case 202330910 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint. 30 Sep 2025 Maladministration Karibu Community Homes Limited (202339475) Case 202339475 · Managing Relations The complaint is about the landlord’s handling of: Repairs. The resident’s complaint. 30 Sep 2025 Reasonable Redress LiveWest Homes Limited (202338049) Case 202338049 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct. 30 Sep 2025 Partial Maladministration Magna Housing Limited (202421874) Case 202421874 · Managing Relations The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling. 30 Sep 2025 No Maladministration Midland Heart Limited (202402307) Case 202402307 · Managing Relations The complaint is about the landlord’s handling of: A gas leak. The complaint. 30 Sep 2025 No Maladministration Ocean Housing Limited (202451771) Case 202451771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the … 30 Sep 2025 Partial Maladministration Origin Housing Limited (202419390) Case 202419390 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of responsive repairs, damp and mould. A pest infestation. … 30 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202339461) Case 202339461 · Financial The complaint is about the resident’s concerns about the landlord's: Calculation of service charges. Communication about service charges. We have … 30 Sep 2025 Partial Maladministration Soha Housing Limited (202318878) Case 202318878 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. … 30 Sep 2025 Maladministration Soho Housing Association Limited (202411916) Case 202411916 · Managing Relations The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. … 30 Sep 2025 Partial Maladministration Stockport Homes Limited (202329955) Case 202329955 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response the resident’s request for … 30 Sep 2025 Partial Maladministration Stonewater Limited (202332610) Case 202332610 · Managing Relations The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the … 30 Sep 2025 Maladministration Stonewater Limited (202334196) Case 202334196 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from … 30 Sep 2025 Maladministration Stonewater Limited (202401522) Case 202401522 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s … 30 Sep 2025 Maladministration Stonewater Limited (202429649) Case 202429649 · Responsive repairs/activity The complaint is about the landlord’s handling of window repairs. 30 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202435497) Case 202435497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent … 30 Sep 2025 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202438721) Case 202438721 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The … 30 Sep 2025 Maladministration The Riverside Group Limited (202343088) Case 202343088 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at …