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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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20 Mar 2025 Maladministration Haringey London Borough Council (202338838) Case 202338838 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated … 19 Mar 2025 Partial Maladministration Colchester City Council (202317518) Case 202317518 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff … 19 Mar 2025 Outside Jurisdiction Lambeth Council (202341381) Case 202341381 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to … 18 Mar 2025 Partial Maladministration Islington Council (202316141) Case 202316141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements. 18 Mar 2025 Maladministration Southwark Council (202323695) Case 202323695 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property. 18 Mar 2025 Maladministration Stevenage Borough Council (202308854) Case 202308854 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the … 17 Mar 2025 Partial Maladministration Arun District Council (202330314) Case 202330314 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within … 17 Mar 2025 Outside Jurisdiction Basildon Borough Council (202304509) Case 202304509 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; … 17 Mar 2025 Maladministration Kirklees Council (202313374) Case 202313374 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for permission to install an electric vehicle charging point … 17 Mar 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202319161) Case 202319161 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: 17 Mar 2025 Partial Maladministration South Derbyshire District Council (202413684) Case 202413684 · Estate Management The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s … 17 Mar 2025 Partial Maladministration Wandle Housing Association Limited (202406206) Case 202406206 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made … 14 Mar 2025 Severe Maladministration Lewisham Council (202336847) Case 202336847 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 14 Mar 2025 Maladministration Southwark Council (202342845) Case 202342845 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. … 13 Mar 2025 Maladministration Crawley Borough Council (202329723) Case 202329723 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint. 13 Mar 2025 Maladministration Haringey London Borough Council (202314617) Case 202314617 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a refund request for fire doors that it did not install. 13 Mar 2025 Maladministration Nottingham City Council (202316983) Case 202316983 · Old Property Condition categories The complaint is about the landlord’s handling of internal door repairs. 12 Mar 2025 Maladministration Lambeth Council (202415881) Case 202415881 · Old Complaints Handling categories REPORT COMPLAINT 202415881 Lambeth Council 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 12 Mar 2025 Maladministration Waverley Borough Council (202413277) Case 202413277 · Information and data management The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also … 11 Mar 2025 Partial Maladministration Lambeth Council (202322062) Case 202322062 · Financial The complaint is about the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into … 10 Mar 2025 Reasonable Redress Bury Metropolitan Borough Council (202233574) Case 202233574 · Managing Relations This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The … 10 Mar 2025 Partial Maladministration Hammersmith and Fulham Council (202309170) Case 202309170 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The … 10 Mar 2025 Maladministration Leicester City Council (202319673) Case 202319673 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking. 10 Mar 2025 Maladministration Newcastle City Council (202317600) Case 202317600 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has … 10 Mar 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202308659) Case 202308659 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of a lift breakdown. the resident’s request for emergency … 7 Mar 2025 Maladministration Luton Borough Council (202234460) Case 202234460 · Financial The complaint is about the landlord’s handling of the resident’s queries about waste management charges. 7 Mar 2025 Maladministration Norwich City Council (202318315) Case 202318315 · Old Property Condition categories The complaint is about the landlord’s handling of repairs following a leak from the wet room. 6 Mar 2025 No Maladministration Harlow District Council (202127364) Case 202127364 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover. 5 Mar 2025 Partial Maladministration City of Westminster Council (202301766) Case 202301766 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s reports about repairs, damage … 5 Mar 2025 Maladministration Waltham Forest Council (202318206) Case 202318206 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath. 5 Mar 2025 Maladministration Wandsworth Council (202319783) Case 202319783 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of … 3 Mar 2025 Outside Jurisdiction Waltham Forest Council (202316406) Case 202316406 · Estate Management This complaint is about the removal of the resident’s caravan. 28 Feb 2025 Maladministration Brighton and Hove City Council (202310560) Case 202310560 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of concerns about a gas safety check warning letter sent to the resident … 28 Feb 2025 Maladministration Brighton and Hove City Council (202316755) Case 202316755 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for … 28 Feb 2025 Maladministration Camden Council (202400812) Case 202400812 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak … 28 Feb 2025 Maladministration Ipswich Borough Council (202309538) Case 202309538 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 28 Feb 2025 Maladministration Islington Council (202215638) Case 202215638 · Old Property Condition categories The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues. 28 Feb 2025 Maladministration Islington Council (202313746) Case 202313746 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway. 28 Feb 2025 Maladministration Lambeth Council (202312943) Case 202312943 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman … 28 Feb 2025 Maladministration Lambeth Council (202344169) Case 202344169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The … 28 Feb 2025 Maladministration Lambeth Council (202401762) Case 202401762 · Old Complaints Handling categories REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2025 Partial Maladministration North Northamptonshire Council (202338820) Case 202338820 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a … 28 Feb 2025 Maladministration Southwark Council (202315518) Case 202315518 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, … 28 Feb 2025 Partial Maladministration Southwark Council (202317480) Case 202317480 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 28 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202341441) Case 202341441 · Old Property Condition categories The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to … 28 Feb 2025 Maladministration West Northamptonshire Council (202319720) Case 202319720 · Old Complaints Handling categories The complaint is about the landlord’s handling of a guttering repair. The Ombudsman has also considered the landlord’s complaint handling. 28 Feb 2025 Partial Maladministration Winchester City Council (202221030) Case 202221030 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about their neighbour’s CCTV cameras. The Ombudsman has also … 28 Feb 2025 Partial Maladministration Wolverhampton City Council (202317341) Case 202317341 · Estate Management The complaint is about the landlord’s response to: Privacy concerns related to the boundary of the garden. The resident’s reports … 27 Feb 2025 Maladministration Birmingham City Council (202231444) Case 202231444 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has … 27 Feb 2025 Maladministration Birmingham City Council (202313822) Case 202313822 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.