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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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27 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202325715) Case 202325715 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and … 27 Nov 2024 Maladministration Newlon Housing Trust (202225139) Case 202225139 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The … 27 Nov 2024 No Maladministration Peabody Trust (202324293) Case 202324293 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the … 26 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311830) Case 202311830 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the … 26 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202317035) Case 202317035 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also … 26 Nov 2024 Partial Maladministration Newlon Housing Trust (202420617) Case 202420617 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour and noise nuisance. The landlord’s handling … 25 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202201163) Case 202201163 · Estate Management The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s … 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202227632) Case 202227632 · Moving/Buying/Selling Home The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property. 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202301182) Case 202301182 · Financial The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 … 25 Nov 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202321355) Case 202321355 · Managing Relations The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint. 25 Nov 2024 Partial Maladministration Peabody Trust (202304471) Case 202304471 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 25 Nov 2024 Partial Maladministration Raven Housing Trust Limited (202209028) Case 202209028 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306498) Case 202306498 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306620) Case 202306620 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint. 22 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310872) Case 202310872 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the … 21 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306736) Case 202306736 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the … 20 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (202232684) Case 202232684 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of … 20 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202221860) Case 202221860 · Old Property Condition categories The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223589) Case 202223589 · Financial The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319875) Case 202319875 · Financial The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates … 20 Nov 2024 Maladministration Peabody Trust (202214350) Case 202214350 · Financial The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling. 19 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202314930) Case 202314930 · Managing Relations The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing … 19 Nov 2024 Partial Maladministration Peabody Trust (202217880) Case 202217880 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of … 19 Nov 2024 Partial Maladministration Peabody Trust (202311049) Case 202311049 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal … 15 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202123785) Case 202123785 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 14 Nov 2024 Maladministration Bournville Village Trust (202333028) Case 202333028 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by: … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202310405) Case 202310405 · Managing Relations The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324352) Case 202324352 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint. 13 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342172) Case 202342172 · Old Complaints Handling categories The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The … 13 Nov 2024 Partial Maladministration Peabody Trust (202221669) Case 202221669 · Financial The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Damaged and stolen items. The … 12 Nov 2024 Maladministration London & Quadrant Housing Trust (202323621) Case 202323621 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in … 12 Nov 2024 Partial Maladministration Peabody Trust (202303736) Case 202303736 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair issues with the balcony doors and windows. … 12 Nov 2024 Maladministration Peabody Trust (202312777) Case 202312777 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s complaint. 11 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202234353) Case 202234353 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of … 11 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311546) Case 202311546 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a leaking gutter. The Ombudsman has also considered … 11 Nov 2024 Maladministration Newlon Housing Trust (202311126) Case 202311126 · Financial The complaint is about the landlord’s response to the resident’s request for information about service charges, and regarding the progress … 7 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321860) Case 202321860 · Managing Relations REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 7 Nov 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202406901) Case 202406901 · Managing Relations The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s … 7 Nov 2024 Partial Maladministration Peabody Trust (202329536) Case 202329536 · Managing Relations The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling. 7 Nov 2024 No Maladministration Raven Housing Trust Limited (202225542) Case 202225542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated … 5 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202230344) Case 202230344 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property. 5 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231070) Case 202231070 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 5 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316601) Case 202316601 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated … 1 Nov 2024 Maladministration Peabody Trust (202233518) Case 202233518 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007901) Case 202007901 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to … 31 Oct 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202212074) Case 202212074 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system. 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221271) Case 202221271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323555) Case 202323555 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of … 31 Oct 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202338603) Case 202338603 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of damp and mould in the resident’s property. 31 Oct 2024 Maladministration Peabody Trust (202213344) Case 202213344 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park.