Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" ×

Showing 3,857 of 16,595 decisions matching "council"

Decisions

Most recent first
31 Mar 2025 Maladministration Castle Point Borough Council (202403123) Case 202403123 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property. 31 Mar 2025 Reasonable Redress City of Westminster Council (202305067) Case 202305067 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint. 31 Mar 2025 Maladministration Lewes District Council (202341266) Case 202341266 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the … 31 Mar 2025 Maladministration London Borough of Camden Council (202324855) Case 202324855 · Estate Management The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no … 31 Mar 2025 No Maladministration London Borough of Havering Council (202416725) Case 202416725 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Maladministration Milton Keynes City Council (202315355) Case 202315355 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint. 31 Mar 2025 Reasonable Redress Nottingham City Council (202211762) Case 202211762 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Partial Maladministration Sheffield City Council (202309044) Case 202309044 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leaking pipe in the bathroom and subsequent … 31 Mar 2025 Partial Maladministration Sheffield City Council (202334268) Case 202334268 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request for rehousing. Handling of reports of anti-social behaviour. 31 Mar 2025 Partial Maladministration Sheffield City Council (202334289) Case 202334289 · Old Property Condition categories The complaint is about the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Maladministration Thurrock Council (202323745) Case 202323745 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint. 31 Mar 2025 Maladministration Westminster City Council (202322487) Case 202322487 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 28 Mar 2025 Partial Maladministration Arun District Council (202411781) Case 202411781 · Local Authority / ALMO or TMO REPORT COMPLAINT 202411781 Arun District Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Maladministration Camden Council (202322732) Case 202322732 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair. 28 Mar 2025 Maladministration Charnwood Borough Council (202229093) Case 202229093 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal … 28 Mar 2025 No Maladministration Great Places Housing Association (202329756) Case 202329756 · Occupancy Rights The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report … 28 Mar 2025 Maladministration London Borough of Camden Council (202317178) Case 202317178 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint. 28 Mar 2025 Maladministration London Borough of Camden Council (202322440) Case 202322440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom. 28 Mar 2025 Maladministration London Borough of Camden Council (202324739) Case 202324739 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation … 28 Mar 2025 Maladministration London Borough of Camden Council (202406147) Case 202406147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s … 28 Mar 2025 Maladministration London Borough of Lewisham (202405712) Case 202405712 · Local Authority / ALMO or TMO REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Mar 2025 Maladministration Newcastle City Council (202306961) Case 202306961 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a … 28 Mar 2025 Maladministration Southampton City Council (202419696) Case 202419696 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Partial Maladministration Southwark Council (202303910) Case 202303910 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. … 28 Mar 2025 Maladministration West Northamptonshire Council (202300245) Case 202300245 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a … 27 Mar 2025 No Maladministration Derby City Council (202321778) Case 202321778 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom … 27 Mar 2025 Maladministration Haringey London Borough Council (202313032) Case 202313032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The … 27 Mar 2025 Maladministration Lewes District Council (202315233) Case 202315233 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We … 27 Mar 2025 Maladministration North Kesteven District Council (202316936) Case 202316936 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint. 27 Mar 2025 Maladministration North West Leicestershire District Council (202323994) Case 202323994 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs. 27 Mar 2025 Maladministration Portsmouth City Council (202332654) Case 202332654 · Financial The complaint is about the landlord’s handling of arrears on the resident’s rent account. 27 Mar 2025 Maladministration Reading Borough Council (202230478) Case 202230478 · Responsive repairs/activity The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat. 27 Mar 2025 Maladministration Sheffield City Council (202331238) Case 202331238 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports … 27 Mar 2025 Maladministration Wiltshire Council (202301667) Case 202301667 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The conduct of a member … 26 Mar 2025 Maladministration Basildon Borough Council (202315108) Case 202315108 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s … 26 Mar 2025 Maladministration City of Westminster Council (202318036) Case 202318036 · Old Property Condition categories The complaint is about the landlord’s response to reports of water ingress. 26 Mar 2025 Maladministration East Suffolk Council (202343843) Case 202343843 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. 26 Mar 2025 Maladministration Nottingham City Council (202312523) Case 202312523 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: 26 Mar 2025 No Maladministration South Cambridgeshire District Council (202323272) Case 202323272 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to … 26 Mar 2025 Outside Jurisdiction Southwark Council (202324142) Case 202324142 · Information and data management The complaint is about the landlord’s handling of the resident’s concerns about a data breach. 26 Mar 2025 Maladministration Southwark Council (202347778) Case 202347778 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the … 26 Mar 2025 Maladministration West Northamptonshire Council (202308586) Case 202308586 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The … 25 Mar 2025 Partial Maladministration Dudley Metropolitan Borough Council (202230740) Case 202230740 · Old Complaints Handling categories The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the … 25 Mar 2025 Partial Maladministration Milton Keynes City Council (202318498) Case 202318498 · Financial The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support … 24 Mar 2025 No Maladministration Babergh District Council (202314102) Case 202314102 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy. 24 Mar 2025 Maladministration Kirklees Council (202336416) Case 202336416 · Old Complaints Handling categories The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and … 21 Mar 2025 Partial Maladministration City of Westminster Council (202418222) Case 202418222 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request … 21 Mar 2025 Partial Maladministration West Northamptonshire Council (202317144) Case 202317144 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the … 21 Mar 2025 Maladministration Wiltshire Council (202320734) Case 202320734 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs. 20 Mar 2025 No Maladministration Basildon Borough Council (202332048) Case 202332048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of leaks, damp, and mould.