London & Quadrant Housing Trust (202309774)
The complaint is about: The landlord's handling of repairs to the resident's shower unit. The landlord's complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202322535)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s subsequent request to be rehoused. A safeguard referral to the council. The Ombudsman has also considered the complaint handling in this case.
London & Quadrant Housing Trust (L&Q) (202224694)
The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have also looked at the landlord’s complaint handling.
Norwich City Council (202232323)
REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
Notting Hill Genesis (NHG) (202211220)
The resident’s complaint is about the landlord's response to a leak, and her request for compensation for the damage this caused to her belongings.
One Housing Group Limited (202231151)
The complaint is about the resident’s reports of: A request for a refund for stolen parcels. The level of security provided by the landlord’s concierge office. The landlord’s communication regarding its concierge office closures.
Onward Homes Limited (202327821)
The complaint is about the landlord’s response to the resident about: Reports of damp and mould. A request for rehousing.
Orbit Group Limited (202226086)
The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.
Orbit Housing Association Limited (202222668)
The complaint is about the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The associated formal complaint.
Paragon Asra Housing Limited (202302943)
The complaint is about: The landlord’s handling of repairs to an expansion vessel causing no heating and hot water. The landlord's handling of the resident’s reports of damage to carpets, flooring and belongings. The landlord’s handling of the resident’s complaint.
Paragon Asra Housing Limited (202341638)
The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and mould growth. The resident’s reports of works to her downstairs WC. The resident’s complaint.
Peabody Trust (202301179)
The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. The Ombudsman has also considered the landlord’s complaint handling.
Red Kite Community Housing Limited (202331147)
The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series of leaks and subsequent damp, mould, and condensation in the property. Pest infestations in the property. The Ombudsman has also considered the landlords: Record-keeping. Complaint handling.
Richmond Housing Partnership Limited (202317207)
The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The landlord’s response to the resident’s reports of damp and mould.
Richmond Housing Partnership Limited (202329501)
This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property.
Rochdale Boroughwide Housing Limited (202308691)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
Sanctuary Housing Association (202310266)
The complaint is about the landlord's handling of: A boiler replacement. Issues with the resident’s electricity supply. A leak through the resident’s living room ceiling. The resident’s associated complaint.
Soho Housing Association Limited (202214269)
The complaint is about: The landlord’s response to the resident about its handling of their antisocial behaviour (‘ASB’) reports. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record-keeping.
Somerset Council (202305160)
The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling of a rat infestation within the resident’s property. Handling of outstanding repairs including damp in the hallway, damp and mould in the bedrooms and a defective lintel above the dining …
Southern Housing (202222453)
The complaint concerns the landlord’s handling of the resident’s reports of a leak from the property above her. This report has also considered the landlord’s: Record keeping. Complaints handling.
Southern Housing (202305489)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the communal lift. The resident’s reports of repairs to the intercom and main entrance door. The resident’s complaint.
Southern Housing (202347452)
The complaint is about the landlord’s handling of the resident’s: Request for adaptations. Reports of required repairs. The Ombudsman has also considered the landlord’s: Handling of the management home move. Complaint handling. Record keeping.
Southern Housing (202400649)
The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs.
Sovereign Network Homes (202225299)
The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. windows throughout the property. the bathroom flooring. the living room floorboards. the front door. damp and mould in the bedrooms and bathroom. The Ombudsman has also assessed the landlord’s: complaint …
Sovereign Network Homes (Former Network Homes) (202336875)
The complaint is about the landlord’s response to the resident’s request for a management transfer.
Stockport Homes Limited (202113135)
The resident’s complaint is about the landlord’s response to her request that it install drainage to remedy build-ups of standing water in her garden after periods of rain.
Thanet District Council (202226191)
The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his concerns that his request amounted to a reasonable adjustment.
The Guinness Partnership Limited (202315404)
The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202337778)
The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing machine; Reports of damage caused by a leak from a neighbouring property; Request for new key fobs; Concerns about grounds maintenance and communal cleaning; This report has also assessed the …
West Kent Housing Association (202307022)
The complaint is about the landlord’s handling of: A staff member’s conduct during a telephone call with the resident. The associated complaint.
A2Dominion Housing Group Limited (202215451)
The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
bpha Limited (202215672)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Camden Council (202219932)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and damage to the bedroom carpet. Reports of subsidence affecting the kitchen floor. Reports of a rodent infestation. Request to be moved to another property. Reports of antisocial behaviour (ASB). This …
Clarion Housing Association Limited (202224938)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The resident’s reports of deterioration to the structure of the building and the lack of a cyclical programme of works.
First Choice Homes Oldham Limited (202321742)
This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint.
Futures Housing Group Limited (202310685)
The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the property and instruct the works to commence. The landlord’s response to the resident’s concerns about subsidence.
Hexagon Housing Association Limited (202303590)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request for rehousing. Associated formal complaint.
Home Group Limited (202312599)
The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents at the property, removal of ivy, pointing, doorstep repairs and fly-tipping. removal of concrete planters. damage to cables. graffiti, gate and letter box repairs. complaint handling.
Hyde Housing Association Limited (202302504)
The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202323146)
The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also assessed the landlord’s record keeping.
London Borough of Croydon (202325855)
The complaint is about the landlord’s: breach of a disrepair settlement agreement. handling of temporary accommodation for the resident. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London Borough of Waltham Forest (202321929)
The complaint is about: The landlord’s management of the resident’s ASB reports. The landlord’s handling of a report that one of its employees assaulted the resident. The landlord’s management of the resident’s complaint.
Mansfield District Council (202322775)
The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the landlord’s: Handling of the resident’s associated complaint. Knowledge and information management relating to this case.
Metropolitan Thames Valley Housing (MTV) (202309979)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the kitchen. The storage of the resident’s white goods The resident’s reports of damp and mould in the living room. The resident’s complaint. The resident’s vulnerabilities.
Midland Heart Limited (202327859)
The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint.
North Yorkshire Council (202302252)
The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents report of outstanding repairs to the bathroom.
One Housing Group Limited (202234703)
The complaint is about the landlord’s handling of reports of no heating and hot water in the property.
One Manchester Limited (202310519)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.
Paragon Asra Housing Limited (202346667)
The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start of the tenancy. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202214402)
The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)