Peabody Trust (202339084)
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Portsmouth City Council (202309777)
The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour (ASB) from his neighbour including the use of a tumble dryer in the communal area.
Richmond Housing Partnership Limited (202305819)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs in the property. The resident’s complaints.
Rooftop Housing Association Limited (202325127)
The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked wall and a leak from the chimney stack. Insulation for the attic. Replacement baths. Asbestos. A decant (a temporary move). The associated complaint.
Sanctuary Housing Association (202306588)
The complaint is about the landlord’s handling of: Plastering repairs. Reports of damp. Reports about the boiler, radiator and shower repairs. The associated formal complaints.
Southern Housing (202340257)
The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman has also investigated the landlord’s: Handling of the complaint and the level of compensation offered. Record keeping.
South Tyneside Council (202234416)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior of her home, including reports of water ingress and mould growth. The Service has also considered the landlord’s record keeping and complaint handling.
Sovereign Network Homes (Former Network Homes) (202319943)
REPORT COMPLAINT 202319943 Sovereign Network Homes 29 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The Guinness Partnership Limited (202303770)
The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s handling of the resident’s reports of a leak from the property above. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202313653)
The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered.
The Riverside Group Limited (202310549)
The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. This report has also considered the landlord’s complaints handling.
Wandle Housing Association Limited (202346420)
This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Westminster City Council (202340118)
The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint.
Yorkshire Housing Limited (202311594)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint.
Your Housing Group Limited (202336421)
The complaint is about: The landlord’s handling of the resident’s requests for repairs. The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.
Citizen Housing (202300932)
The complaint is about the landlord’s handling of the resident’s rent account, including arrears.
Citizen Housing (202313888)
The complaint is about the landlord’s handling of the resident’s request for replacement internal doors.
Home Group Limited (202310296)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports of damp and mould following a leak. Reports about restricted accessibility to the communal driveway. Associated formal complaint.
Hyde Housing Association Limited (202303045)
This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp and mould in the resident’s property.
Hyde Housing Association Limited (202317272)
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been investigated.
Islington Council (202346506)
The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.
Leicester City Council (202214224)
The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. Handling of reports about the condition of the residents’ garden. Handling of the residents’ reports of a rodent infestation. Response to concerns about the conduct of a member of its …
LiveWest Homes Limited (202322562)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London Borough of Ealing (202225737)
The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.
London Borough of Hammersmith and Fulham (202303975)
The complaint is about: The landlord’s handling of a leak and associated damp and mould report. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202335641)
The complaint is about the landlord’s handling of reported leaks in the property.
London & Quadrant Housing Trust (L&Q) (202347485)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her possessions caused by damp and mould. Formal complaint.
Peabody Trust (202335463)
The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202220062)
The complaint is about: The landlord's handling of the resident's repair reports The landlord's complaint handling.
Sanctuary Housing Association (202325736)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Southend-on-Sea City Council (202310117)
The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested improvements. The landlord’s handling of the resident’s complaint. This Service has also considered the landlord’s knowledge and information management.
Southern Housing (202213583)
The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202337318)
The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about a patio door and windows. The landlord's complaint handling
Sovereign Network Homes (Former Network Homes) (202309571)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Stonewater Limited (202334622)
The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered to the resident in its response to her complaint.
The Riverside Group Limited (202212964)
The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the brickwork of the property. The upkeep of communal benches.
Ashford Borough Council (202308502)
The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
Bristol City Council (202233143)
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by means of a mutual exchange.
Home Group Limited (202303198)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202318965)
The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in the property. Reports of antisocial behaviour (ASB). Reports of damp and mould. The maintenance of communal areas.
London Borough of Hackney (202229549)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202220405)
The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint.
Notting Hill Genesis (NHG) (202309201)
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of pests. Concerns about the property’s water tank. Concerns about the property’s windows. Vulnerabilities, health, and welfare concerns. The Ombudsman also considered the landlord’s complaint handling.
NSAH (Alliance Homes) Limited (202225541)
The complaint is about: The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and the amount of compensation it offered after repairing the tap. The landlord’s handling of the associated complaints.
One Vision Housing Limited (202320175)
REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
Onward Homes Limited (202305336)
The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.
Peabody Trust (202307638)
The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.
Peabody Trust (202405173)
The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.
Richmond Housing Partnership Limited (202226591)
The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his related concerns. This Service has also considered the landlord’s handling of the complaint.
Sanctuary Housing Association (202342149)
The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)