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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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20 Jan 2025 Maladministration Peabody Trust (202108664) Case 202108664 · Information and data management The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which … 17 Jan 2025 Partial Maladministration Peabody Trust (202303458) Case 202303458 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The … 16 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305890) Case 202305890 · Moving/Buying/Selling Home The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the … 15 Jan 2025 Outside Jurisdiction Peabody Trust (202225229) Case 202225229 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a roof leak. 15 Jan 2025 Maladministration Peabody Trust (202315457) Case 202315457 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also … 13 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202303689) Case 202303689 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, … 7 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202413449) Case 202413449 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a window. 23 Dec 2024 Maladministration Joseph Rowntree Housing Trust (202308330) Case 202308330 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation … 23 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202414096) Case 202414096 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This … 20 Dec 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202218346) Case 202218346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226399) Case 202226399 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202230100) Case 202230100 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. … 20 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202329496) Case 202329496 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest … 20 Dec 2024 Maladministration Southway Housing Trust (Manchester) Limited (202125549) Case 202125549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct … 19 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (202310204) Case 202310204 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about … 19 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304259) Case 202304259 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s … 19 Dec 2024 Partial Maladministration Peabody Trust (202308856) Case 202308856 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 18 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202411689) Case 202411689 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 17 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202410614) Case 202410614 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308548) Case 202308548 · Financial The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202315212) Case 202315212 · Old Property Condition categories The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323654) Case 202323654 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould … 16 Dec 2024 Partial Maladministration Newlon Housing Trust (202231817) Case 202231817 · Financial The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for … 16 Dec 2024 Maladministration Newlon Housing Trust (202313523) Case 202313523 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s radiators. The associated complaint. 13 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343786) Case 202343786 · Financial The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent … 12 Dec 2024 No Maladministration The Extracare Charitable Trust (202346297) Case 202346297 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement … 10 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310991) Case 202310991 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling. 9 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202324497) Case 202324497 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 9 Dec 2024 No Maladministration Peabody Trust (202223158) Case 202223158 · Old Complaints Handling categories REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Dec 2024 Maladministration Peabody Trust (202228723) Case 202228723 · Managing Relations The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling. 6 Dec 2024 Maladministration Peabody Trust (202231355) Case 202231355 · Information and data management The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 5 Dec 2024 Partial Maladministration Peabody Trust (202321675) Case 202321675 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. … 4 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217703) Case 202217703 · Managing Relations The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A … 2 Dec 2024 Reasonable Redress Peabody Trust (202316955) Case 202316955 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 30 Nov 2024 Maladministration Peabody Trust (202344678) Case 202344678 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding … 29 Nov 2024 No Maladministration London & Quadrant Housing Trust (202305784) Case 202305784 · Financial The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint. 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219217) Case 202219217 · Managing Relations REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202223776) Case 202223776 · Information and data management The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230164) Case 202230164 · Financial The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313921) Case 202313921 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202317798) Case 202317798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 29 Nov 2024 Maladministration Peabody Trust (202232974) Case 202232974 · Managing Relations The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp … 29 Nov 2024 Maladministration Peabody Trust (202417964) Case 202417964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns … 29 Nov 2024 Maladministration Southway Housing Trust (Manchester) Limited (202306857) Case 202306857 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The … 28 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212072) Case 202212072 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s … 28 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202224058) Case 202224058 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica … 28 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202227796) Case 202227796 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information … 28 Nov 2024 Maladministration Peabody Trust (202318478) Case 202318478 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her … 27 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309085) Case 202309085 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint. 27 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202313842) Case 202313842 · Estate Management The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.