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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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30 Apr 2025 Partial Maladministration St Albans City and District Council (202300948) Case 202300948 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, … 30 Apr 2025 Partial Maladministration Stevenage Borough Council (202308817) Case 202308817 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The … 30 Apr 2025 No Maladministration Thanet District Council (202320019) Case 202320019 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023. 29 Apr 2025 Maladministration Arun District Council (202329684) Case 202329684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. … 29 Apr 2025 Maladministration Basildon Borough Council (202323861) Case 202323861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also … 29 Apr 2025 Partial Maladministration City of Westminster Council (202417749) Case 202417749 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Repairs to a blocked pipe and associated leaks. The recording of the … 29 Apr 2025 Maladministration Harlow District Council (202322940) Case 202322940 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint. 29 Apr 2025 No Maladministration London Borough of Lambeth (202314858) Case 202314858 · Local Authority / ALMO or TMO REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2025 Maladministration Wokingham Borough Council (202333811) Case 202333811 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent … 28 Apr 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202427118) Case 202427118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint. 25 Apr 2025 Maladministration Birmingham City Council (202421689) Case 202421689 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours. 25 Apr 2025 Maladministration Reading Borough Council (202332425) Case 202332425 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property. 24 Apr 2025 Maladministration City of Westminster Council (202323288) Case 202323288 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting. 24 Apr 2025 Maladministration Haringey London Borough Council (202341320) Case 202341320 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s … 24 Apr 2025 No Maladministration Swindon Borough Council (202321619) Case 202321619 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB). 24 Apr 2025 Partial Maladministration Wolverhampton City Council (202322317) Case 202322317 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not … 23 Apr 2025 Maladministration London Borough of Camden Council (202332543) Case 202332543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman … 22 Apr 2025 No Maladministration Medway Council (202313199) Case 202313199 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of flooring repairs. 22 Apr 2025 Maladministration Southampton City Council (202324519) Case 202324519 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a … 17 Apr 2025 Maladministration Bristol City Council (202339015) Case 202339015 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated … 17 Apr 2025 No Maladministration City of Doncaster Council (202320184) Case 202320184 · Managing Relations The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The … 17 Apr 2025 Partial Maladministration City of Lincoln Council (202425384) Case 202425384 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the … 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Reasonable Redress Places for People Group Limited (202333234) Case 202333234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of … 17 Apr 2025 Partial Maladministration Southwark Council (202419180) Case 202419180 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 17 Apr 2025 Maladministration Stoke-on-Trent City Council (202412195) Case 202412195 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property. 16 Apr 2025 Maladministration Southwark Council (202309926) Case 202309926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 15 Apr 2025 No Maladministration Brentwood Borough Council (202315156) Case 202315156 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell. 15 Apr 2025 No Maladministration City of Doncaster Council (202341833) Case 202341833 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property … 15 Apr 2025 Maladministration Milton Keynes City Council (202328994) Case 202328994 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. … 15 Apr 2025 No Maladministration South Cambridgeshire District Council (202347341) Case 202347341 · Estate Management The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) … 15 Apr 2025 Maladministration Welwyn Hatfield Borough Council (202409744) Case 202409744 · Information and data management The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. … 14 Apr 2025 Maladministration Haringey London Borough Council (202401088) Case 202401088 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic … 14 Apr 2025 Maladministration Leeds City Council (202401413) Case 202401413 · Financial The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges. 14 Apr 2025 Maladministration London Borough of Camden Council (202417323) Case 202417323 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated … 14 Apr 2025 Maladministration Swindon Borough Council (202324022) Case 202324022 · Local Authority / ALMO or TMO The landlord’s handling of bathroom repairs relating to damp and mould. 11 Apr 2025 Maladministration Kirklees Metropolitan Borough Council (202324759) Case 202324759 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s … 9 Apr 2025 No Maladministration Brighton and Hove City Council (202419152) Case 202419152 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property. 9 Apr 2025 Maladministration London Borough of Havering Council (202317745) Case 202317745 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 8 Apr 2025 Maladministration London Borough of Havering Council (202327772) Case 202327772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint. 8 Apr 2025 Partial Maladministration The Abbeyfield Society (202314572) Case 202314572 · Abbeyfield The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of … 7 Apr 2025 Reasonable Redress Derby City Council (202419744) Case 202419744 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock. 7 Apr 2025 Maladministration Wigan Council (202315805) Case 202315805 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the … 7 Apr 2025 Maladministration Wigan Council (202320732) Case 202320732 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint. 3 Apr 2025 Maladministration London Borough of Camden Council (202327461) Case 202327461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s … 3 Apr 2025 Maladministration West Lancashire Borough Council (202315032) Case 202315032 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit. 2 Apr 2025 Partial Maladministration Southwark Council (202320847) Case 202320847 · Managing Relations The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s … 1 Apr 2025 No Maladministration Hammersmith and Fulham Council (202318263) Case 202318263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the … 31 Mar 2025 Maladministration Birmingham City Council (202323445) Case 202323445 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a damaged front door. 31 Mar 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202319767) Case 202319767 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling …