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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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27 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303026) Case 202303026 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311723) Case 202311723 · Financial The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202314122) Case 202314122 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 27 Feb 2025 Reasonable Redress Peabody Trust (202221599) Case 202221599 · Old Estate Management categories The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including … 27 Feb 2025 No Maladministration Peabody Trust (202233849) Case 202233849 · Managing Relations The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s … 26 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202409857) Case 202409857 · Financial The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp … 26 Feb 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202318342) Case 202318342 · Estate Management The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint. 26 Feb 2025 Maladministration Peabody Trust (202201267) Case 202201267 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint. 26 Feb 2025 Partial Maladministration Peabody Trust (202320114) Case 202320114 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint. 25 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312433) Case 202312433 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s … 25 Feb 2025 Partial Maladministration Peabody Trust (202201272) Case 202201272 · Financial This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the … 25 Feb 2025 Partial Maladministration Peabody Trust (202213984) Case 202213984 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the … 24 Feb 2025 No Maladministration Raven Housing Trust Limited (202313484) Case 202313484 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work. 20 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213537) Case 202213537 · Old Complaints Handling categories The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also … 20 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202222811) Case 202222811 · Occupancy Rights REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating … 18 Feb 2025 Maladministration London & Quadrant Housing Trust (202318787) Case 202318787 · Old Complaints Handling categories The complaint is about the level of compensation offered by the landlord following planned works. The Ombudsman has also considered … 18 Feb 2025 Reasonable Redress Peabody Trust (202213232) Case 202213232 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. … 18 Feb 2025 Partial Maladministration Peabody Trust (202300324) Case 202300324 · Financial The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint. 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202319709) Case 202319709 · Financial The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The … 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202304010) Case 202304010 · Financial The complaint is about: The increase in the resident’s service charge in 2024. The landlord’s response to the resident’s report … 13 Feb 2025 Mediation London & Quadrant Housing Trust (L&Q) (202311250) Case 202311250 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. … 11 Feb 2025 Partial Maladministration Peabody Trust (202302854) Case 202302854 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 … 10 Feb 2025 Reasonable Redress Saffron Housing Trust Limited (202312486) Case 202312486 · Old Property Condition categories The complaint is about the landlord’s handling of a floorboard repair. 7 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303052) Case 202303052 · Old Estate Management categories The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point. 7 Feb 2025 Reasonable Redress Peabody Trust (202217946) Case 202217946 · Old Property Condition categories The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request … 6 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314377) Case 202314377 · Managing Relations The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has … 3 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223130) Case 202223130 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of defects in her new home. Complaint. 31 Jan 2025 Maladministration London & Quadrant Housing Trust (202347245) Case 202347245 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint. 31 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (202406859) Case 202406859 · Old Complaints Handling categories The complaint is about the landlord's response to the leaseholder's: Reports of water ingress from the roof. Complaint. 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202216087) Case 202216087 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the … 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202340688) Case 202340688 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling. 31 Jan 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202408396) Case 202408396 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 31 Jan 2025 Maladministration Peabody Trust (202304409) Case 202304409 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Maladministration Peabody Trust (202304896) Case 202304896 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp … 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202314064) Case 202314064 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint. 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202403494) Case 202403494 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341788) Case 202341788 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of repairs to the roof. Request for reimbursement following … 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202345330) Case 202345330 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; … 30 Jan 2025 Reasonable Redress Peabody Trust (202303862) Case 202303862 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated … 30 Jan 2025 Maladministration Peabody Trust (202317769) Case 202317769 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Jan 2025 Reasonable Redress Peabody Trust (202327384) Case 202327384 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to … 30 Jan 2025 Partial Maladministration Peabody Trust (202345779) Case 202345779 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated … 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306793) Case 202306793 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Rehousing application on medical grounds. Formal complaint. 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202308080) Case 202308080 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the kitchen. Associated formal complaint. 28 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202003616) Case 202003616 · Old Property Condition categories The complaint is about the handling of repairs to the resident’s windows. 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305058) Case 202305058 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports about hot water service failures, and the level of … 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402829) Case 202402829 · Managing Relations The complaint is about the landlord’s handling of: repairs to the bathroom. repairs to the kitchen. the resident’s report about … 27 Jan 2025 Partial Maladministration Peabody Trust (202318053) Case 202318053 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 24 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323467) Case 202323467 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent … 22 Jan 2025 Mediation London & Quadrant Housing Trust (L&Q) (202310865) Case 202310865 · Old Property Condition categories The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.