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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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16 May 2025 No Maladministration Bolsover District Council (202326157) Case 202326157 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. 15 May 2025 Partial Maladministration Southwark Council (202314265) Case 202314265 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of … 15 May 2025 Maladministration Stevenage Borough Council (202412705) Case 202412705 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: 14 May 2025 Maladministration Harlow District Council (202411360) Case 202411360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside … 14 May 2025 Maladministration Leeds City Council (202332435) Case 202332435 · Responsive repairs/activity The complaint is about the landlords handling of recurring garden drainage issues. 14 May 2025 No Maladministration Portsmouth City Council (202325790) Case 202325790 · Local Authority / ALMO or TMO This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter. 14 May 2025 Maladministration Southwark Council (202307700) Case 202307700 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the presence of asbestos in her property. 14 May 2025 Reasonable Redress Southwark Council (202326397) Case 202326397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a broken tile. 14 May 2025 Partial Maladministration Southwark Council (202414244) Case 202414244 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. … 13 May 2025 Maladministration Birmingham City Council (202327343) Case 202327343 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s … 13 May 2025 Maladministration Haringey London Borough Council (202324341) Case 202324341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints. 13 May 2025 Maladministration London Borough of Camden Council (202329817) Case 202329817 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 12 May 2025 Maladministration Haringey London Borough Council (202329072) Case 202329072 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould … 12 May 2025 Mediation Harlow District Council (202307732) Case 202307732 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the front door replacement at the resident’s property. 12 May 2025 Maladministration London Borough of Havering Council (202404302) Case 202404302 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 12 May 2025 Partial Maladministration Look Ahead Care and Support Limited (202332698) Case 202332698 · Managing Relations The complaint is about the landlord’s handling of: Information given to the resident about future accommodation. The resident’s dissatisfaction with … 12 May 2025 Partial Maladministration Stevenage Borough Council (202300243) Case 202300243 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at … 9 May 2025 Maladministration Basildon Borough Council (202320344) Case 202320344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for … 9 May 2025 Maladministration City of Westminster Council (202437891) Case 202437891 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a persistent roof leak and damp and mould. 9 May 2025 No Maladministration Sandwell Metropolitan Borough Council (202417491) Case 202417491 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for a fence. 9 May 2025 Severe Maladministration Southwark Council (202008030) Case 202008030 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The … 8 May 2025 Maladministration Leeds City Council (202338609) Case 202338609 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway. 8 May 2025 Maladministration Newcastle City Council (202309838) Case 202309838 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman … 6 May 2025 Reasonable Redress Birmingham City Council (202331908) Case 202331908 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the … 6 May 2025 Reasonable Redress Colchester City Council (202322142) Case 202322142 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the … 6 May 2025 Maladministration Derby City Council (202222467) Case 202222467 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and … 6 May 2025 Partial Maladministration Ipswich Borough Council (202326517) Case 202326517 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint. 6 May 2025 Maladministration London Borough of Camden Council (202322539) Case 202322539 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also … 6 May 2025 Maladministration Sandwell Metropolitan Borough Council (202414527) Case 202414527 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also … 6 May 2025 Maladministration Wigan Council (202322214) Case 202322214 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog. 2 May 2025 Maladministration Birmingham City Council (202416669) Case 202416669 · Managing Relations The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also … 2 May 2025 Partial Maladministration Bristol City Council (202414595) Case 202414595 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident losing access to an area at the rear of her … 2 May 2025 Maladministration Epping Forest District Council (202409710) Case 202409710 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a bathroom door repair. 1 May 2025 Partial Maladministration Brighton and Hove City Council (202326066) Case 202326066 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about access for postal deliveries. The Ombudsman has also … 1 May 2025 Maladministration East Devon District Council (202408160) Case 202408160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated … 1 May 2025 Outside Jurisdiction Haringey London Borough Council (202302313) Case 202302313 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof. 1 May 2025 Partial Maladministration Newcastle City Council (202401861) Case 202401861 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back … 30 Apr 2025 Maladministration Birmingham City Council (202306428) Case 202306428 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 30 Apr 2025 Partial Maladministration Brentwood Borough Council (202423316) Case 202423316 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, … 30 Apr 2025 No Maladministration City of Doncaster Council (202422091) Case 202422091 · ASB/Abuse/Nuisance The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports. 30 Apr 2025 Maladministration City of Westminster Council (202420114) Case 202420114 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a leak into the resident’s property. 30 Apr 2025 Maladministration Derby City Council (202316973) Case 202316973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the … 30 Apr 2025 Maladministration East Devon District Council (202341433) Case 202341433 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint … 30 Apr 2025 Partial Maladministration Haringey London Borough Council (202416668) Case 202416668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment … 30 Apr 2025 Partial Maladministration Leeds City Council (202320876) Case 202320876 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a … 30 Apr 2025 Maladministration London Borough of Camden Council (202407729) Case 202407729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste … 30 Apr 2025 No Maladministration Newark and Sherwood District Council (202322776) Case 202322776 · Local Authority / ALMO or TMO The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct. 30 Apr 2025 Partial Maladministration Newcastle City Council (202321839) Case 202321839 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has … 30 Apr 2025 No Maladministration Nottingham City Council (202318700) Case 202318700 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint. 30 Apr 2025 Partial Maladministration Southampton City Council (202319968) Case 202319968 · Local Authority / ALMO or TMO The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident …