Oxford City Council (202346472)
The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak which caused damp and mould. The resident’s request for larger radiators in the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202213344)
The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park.
Peabody Trust (202222526)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.
Sandwell Metropolitan Borough Council (202312994)
The complaint is about the landlord’s handling of: The resident’s personal information. The utility supplier when the resident’s tenancy started. The associated complaint.
SHAL Housing Limited (202402410)
The complaint is about how the landlord handled the resident’s reports of a faulty water heating system.
Shepherds Bush Housing Association Limited (202219818)
The complaint is about the resident’s reports of an unregulated structure, built by his downstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Soho Housing Association Limited (202309829)
The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide warnings. Repairs to the communal lift. Communal cleaning and maintenance. Reports about the conduct of housing officers. Damage to the resident’s belongings. The Ombudsman has also investigated the landlord’s complaint …
Southern Housing (202400489)
The complaint is about the landlord’s handling of: Reports of leaks and remedial works. A request for a management transfer. A request for compensation for items damaged by the leaks.
Southwark Council (202223684)
The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint.
Southwark Council (202316009)
The complaint is about: The landlord’s handling of the resident’s reports of faulty windows. The associated complaint handling.
Southwark Council (202344871)
The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The associated complaint.
Sovereign Network Homes (202310504)
The complaint is about the landlord’s handling of the resident’s: Concerns about the frequency of the cleaning contract. Associated formal complaint.
Sovereign Network Homes (Former Network Homes) (202401659)
The complaint is about the landlord’s handling of window repairs.
St Albans City and District Council (202227257)
The complaint is about the landlord’s handling of: The resident’s concerns about ownership of land between her property and a neighbour’s. The resident’s reports of antisocial behaviour by the neighbour. The associated formal complaint.
Swindon Borough Council (202203611)
The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. the electrics in the property needing repair. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The Guinness Partnership Limited (202344792)
The complaint is about how the landlord has handled the resident’s management move. We have also considered how the landlord handled the resident’s complaint.
The Riverside Group Limited (202319277)
The complaint is about the landlord’s response to: The resident’s requests for repairs to the rear garden. The resident’s reports of damp and mould. The resident’s concerns regarding the bathroom window.
The Riverside Group Limited (202330396)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response to requests for a range of repairs. Handling of no heating or hot water and the boiler repair. Response to reports of damp and mould. Understanding of the resident’s vulnerabilities. …
The Riverside Group Limited (202333075)
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s loss of hot water and heating. The resident’s reports of staff conduct. This Service has also considered the landlord’s handling of the associated complaint.
Wolverhampton City Council (202313433)
The complaint is about the landlord’s handling of: responsive repairs. the resident’s request for an adaptation. communal repairs. tree management. grounds maintenance. The Ombudsman has also investigated the landlord’s handling of the complaint.
Aster Group Limited (202309418)
The complaint is about the landlord’s response to the resident’s reports of noise from his neighbour.
Babergh District Council (202338266)
The complaint is about the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour and noise disturbance. The Ombudsman has considered the landlord’s complaint handling.
Bristol City Council (202218653)
The complaint is about: The standard of adaptations to the resident’s wet room and kitchen. The landlord’s handling of the resident’s request for a decant. The landlord’s response to the resident’s reports of defective windows. The Ombudsman has also considered the landlord’s complaints handling.
Bromford Housing Group Limited (202224073)
The complaint is about: The landlord’s handling of the resident’s concerns about the water charges and the reported delay in receiving the utility statements. The landlord’s handling of the resident’s reports of problems with the electricity meter for his property. The landlord’s handling of the resident’s reports of problems with …
Bromford Housing Group Limited (202327803)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202222847)
The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social behaviour (ASB). Requests for a copy of his tenancy agreement. Request for a management transfer to another home. Subject access request (SAR). Associated complaint.
Clarion Housing Association Limited (202346798)
This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
ForHousing Limited (202347494)
The complaint is about: The landlord’s response to reports of pests. The landlord’s response to the resident’s request to move. The landlord’s handling of repairs. The conduct of the landlord’s operatives.
Hammersmith and Fulham Council (202303694)
The complaint is about the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its communication.
Hammersmith and Fulham Council (202315550)
The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control issues in the property. Reports of asbestos in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202315094)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden.
Incommunities Limited (202228889)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
Islington and Shoreditch Housing Association Limited (202305132)
The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint.
Lambeth Council (202308257)
The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling.
London Borough of Croydon (202338253)
The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the resident’s rent account. Complaint handling. The Ombudsman has also investigated the landlord’s consideration of the resident’s vulnerabilities and its associated record keeping.
London & Quadrant Housing Trust (202323505)
The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective front entry door to the building and faulty intercom system Damage to the roof of the building. Issues regarding the communal bins. Issues regarding grounds maintenance Concerns about staff conduct. …
London & Quadrant Housing Trust (L&Q) (202220367)
The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints.
London & Quadrant Housing Trust (L&Q) (202309142)
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202311798)
The complaint is about the landlord’s decision to refuse permission to install a driveway.
London & Quadrant Housing Trust (L&Q) (202323037)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). Concerns about the rent increase. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202333840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
Metropolitan Thames Valley Housing (MTV) (202311061)
The complaint is about the landlord’s: Response to the resident’s requests for windows repairs. Associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202335724)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his kitchen. A leak from his shower. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Midland Heart Limited (202225725)
The complaint is about the landlord’s handling of: The resident’s property sale. The associated complaint handling.
Notting Hill Genesis (NHG) (202217436)
The complaint is about the landlord's handling of reports of a leak.
Notting Hill Genesis (NHG) (202303081)
This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed appointments and its communication with her. Response to the resident’s reports of sound transference from the flat above and concerns about the safety of the property due to a related …
Onward Homes Limited (202311212)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise nuisance. Rehousing request. Associated complaint.
Paragon Asra Housing Limited (202225705)
The complaint is about the landlord’s handling of the resident’s request to purchase her property using the Right To Buy scheme.
Peabody Trust (202335709)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Southwark Council (202346339)
The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. Complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)