Hyde Housing Association Limited (202200445)
The complaint is about the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Islington Council (202328211)
The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202230344)
The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property.
London & Quadrant Housing Trust (L&Q) (202231070)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202316601)
The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated repairs. Reports of a leak, and the associated repairs. Subject access request (SAR). The Ombudsman has also considered the landlord’s complaint handling.
Onward Homes Limited (202228606)
The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property.
Together Housing Association Limited (202305709)
The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We have also considered the landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202324654)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s requests to be rehoused.
Broadacres Housing Association Limited (202324054)
The complaint is about: The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff.
Clarion Housing Association Limited (202315004)
The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour (ASB).
Harlow District Council (202403926)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s record keeping.
Town and Country Housing (202226449)
The complaint is about the landlord’s handling of leaks, damp and mould.
Clarion Housing Association Limited (202220337)
The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202232021)
The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information about her rent and service charges. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Islington Council (202234324)
The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage caused, and the compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202329853)
The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202303780)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202233518)
The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property with gas.
Amplius Living (202311022)
The complaint concerns the landlord’s: Response to the resident’s report of damage caused to his front door after the police forced entry. Response to the request for a replacement front door. Handling of the related complaint.
Birmingham City Council (202304660)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the central heating system. Reports of issues with the toilet and associated drainage systems. Requests for adaptations to his kitchen. Reports of subsidence in the rear garden. Reports of draughts from the front door and windows. …
Brunelcare (202230790)
The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in the property, and its refusal to reinstate them.
Camden Council (202305735)
The complaint is about the landlord’s: Failure to keep appointments to identify the cause of the resident’s reports of mould at the property. Complaint handling.
Clarion Housing Association Limited (202320209)
The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the tenancy, the signup, and her request for the report of its inspection before she moved in. the resident’s concerns about the floors. the resident’s concerns about adapted units. the resident’s …
Clarion Housing Association Limited (202405437)
The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the landlord’s complaint handling.
Community Gateway Association Limited (202335999)
The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling of reports about staff conduct.
East Devon District Council (202336310)
The complaint is about the landlord’s handling of: Reports of damp, mould and moisture. Repairs to the bathroom light. Its decision not to replace a kitchen sink unit. The associated complaint.
Estuary Housing Association Limited (202228895)
This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202211622)
The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. The lack of a tap in the garden.
Haringey London Borough Council (202329469)
The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint.
Home Group Limited (202222257)
The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint handling.
Homes Plus Limited (202224381)
The complaint is about the landlord’s handling of: Shower repairs. The resident’s requests for the heating system to be upgraded. The Ombudsman has also investigated the landlord’s complaint handling.
Housing 21 (202228553)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Islington Council (202403851)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.
Lambeth Council (202318322)
The complaint is about the landlord’s handling of the resident’s: report of a rat infestation at the property. request for annual reviews of the suitability and accessibility of the property. report of outstanding repairs to the property. request for adaptations to the property. report of verbal discrimination by a telephone …
Leicester City Council (202340167)
The complaint is about the landlord’s handling of the resident’s: concerns regarding its issuance of a Notice to Quit (NTQ), and termination of their tenancy ; associated complaint.
London Borough of Hackney (202230472)
The complaint is about: The landlord’s handling of the resident’s concerns about the remedial works completed and those still outstanding in the property. The landlord’s handling of the resident’s decant. The landlord’s handling of the resident's complaint. The landlord’s record keeping with respect to the issues.
London Borough of Hammersmith and Fulham (202308770)
REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Lewisham (202231597)
The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, parking and health and safety issues. The consultation before the major works started. A non-functioning kitchen. The temporary toilet facilities. A lack of heating and hot water. A refusal to …
London & Quadrant Housing Trust (L&Q) (202007901)
The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to the living room ceiling. The entrance system and fobs. Car park gate repairs. Its handling of the associated formal complaints.
London & Quadrant Housing Trust (L&Q) (202212074)
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.
London & Quadrant Housing Trust (L&Q) (202221271)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202323555)
The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of damp and mould in the kitchen. handling of the resident’s reports of no electricity, heating, and hot water to the property. handling of multiple repair issues due to the leak, …
London & Quadrant Housing Trust (L&Q) (202338603)
This complaint is about the landlord’s handling of damp and mould in the resident’s property.
Longhurst Group Limited (202312373)
The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom radiators were not producing enough heat. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.
Luton Borough Council (202343510)
The complaint is about the landlord’s response to the resident’s reports of cleaning and maintenance issues in the communal areas and the resident’s concerns about the safety of the building. The Ombudsman has also considered the landlord’s complaint handling.
Magna Housing Limited (202325006)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202232114)
The complaint is about the landlord’s: Response to the resident’s requests for the removal of a tree near her garden. Handling of replacement fence panels. Handling of the resident’s complaint.
MHS Homes Ltd (202330794)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) in the communal areas of the block. The resident’s reports of repair issues with the communal entrance doors. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202334356)
The complaint is about the landlord’s response to the resident’s reports of: Repairs in the property including damp and mould. Poor communication about repairs and appointments. A pest infestation in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Orbit Housing Association Limited (202401168)
The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports of damp and mould.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)