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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
23 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202234815) Case 202234815 · Financial The complaint is about the landlord’s response to: The resident’s concerns about the level of increase in service charges. The … 23 May 2024 Partial Maladministration Richmond Housing Partnership Limited (202312125) Case 202312125 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: A leak and the associated damp and mould. … 23 May 2024 Reasonable Redress Sanctuary Housing Association (202339263) Case 202339263 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The … 23 May 2024 Maladministration The Riverside Group Limited (202304865) Case 202304865 · Old Complaints Handling categories REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 May 2024 Maladministration Thurrock Council (202203965) Case 202203965 · Old Complaints Handling categories The complaint is about the: 22 May 2024 Partial Maladministration Aster Group Limited (202306225) Case 202306225 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The … 22 May 2024 Reasonable Redress ForHousing Limited (202329305) Case 202329305 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 22 May 2024 Maladministration Harlow District Council (202306616) Case 202306616 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 22 May 2024 Maladministration Islington Council (202303320) Case 202303320 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. … 22 May 2024 Partial Maladministration Lambeth Council (202204597) Case 202204597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of no gas or heating. The landlord’s handling of … 22 May 2024 Maladministration Lambeth Council (202300789) Case 202300789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report … 22 May 2024 Partial Maladministration Newlon Housing Trust (202322386) Case 202322386 · ASB/Abuse/Nuisance The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The … 22 May 2024 Reasonable Redress One Housing Group Limited (202225613) Case 202225613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply. 22 May 2024 Partial Maladministration Royal Borough Of Greenwich (202210082) Case 202210082 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. … 22 May 2024 Maladministration Rugby Borough Council (202227307) Case 202227307 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 22 May 2024 Partial Maladministration Sheffield City Council (202218131) Case 202218131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling … 21 May 2024 Maladministration Accent Housing Limited (202234586) Case 202234586 · Estate Management The complaint is about the landlord's handling of the resident's reports of communal repairs. 21 May 2024 Severe Maladministration Lewisham Council (202224894) Case 202224894 · Old Property Condition migrated-2025 The complaint is about delays in replacing damaged and rotten windows at the resident’s property. 21 May 2024 No Maladministration Milton Keynes City Council (202230208) Case 202230208 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs. 21 May 2024 Maladministration Places for People Group Limited (202300466) Case 202300466 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling … 21 May 2024 Partial Maladministration Regenda Limited (202220342) Case 202220342 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front … 21 May 2024 Maladministration SHAL Housing Limited (202233228) Case 202233228 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet … 21 May 2024 Maladministration Tower Hamlets Homes (202222379) Case 202222379 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and Hate Crime from a … 20 May 2024 Partial Maladministration Clarion Housing Association Limited (202212505) Case 202212505 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s … 20 May 2024 Partial Maladministration ForHousing Limited (202313858) Case 202313858 · Financial The complaint is about the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for … 20 May 2024 Maladministration Hammersmith and Fulham Council (202230877) Case 202230877 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 20 May 2024 Maladministration Homes Plus Limited (202304135) Case 202304135 · Managing Relations The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated … 20 May 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211737) Case 202211737 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire. 20 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202102321) Case 202102321 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). … 20 May 2024 Partial Maladministration Wolverhampton City Council (202227152) Case 202227152 · Managing Relations The complaint is about the landlord’s handling of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling. 19 May 2024 Maladministration Westminster City Council (202217180) Case 202217180 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has … 17 May 2024 Partial Maladministration Abri Group Limited (202302263) Case 202302263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint. 17 May 2024 Partial Maladministration Birmingham City Council (202233022) Case 202233022 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the gas leak. Handling of concerns about the conduct of the contractors … 17 May 2024 Maladministration Camden Council (202227578) Case 202227578 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 May 2024 Partial Maladministration Clarion Housing Association Limited (202212033) Case 202212033 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti … 17 May 2024 Maladministration Hyde Housing Association Limited (202324603) Case 202324603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the oven and fan. 17 May 2024 Maladministration Islington Council (202227864) Case 202227864 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her … 17 May 2024 Maladministration Leeds City Council (202220503) Case 202220503 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also … 17 May 2024 Maladministration Lewisham Council (202337128) Case 202337128 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 17 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202233550) Case 202233550 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be … 17 May 2024 Reasonable Redress Midland Heart Limited (202226563) Case 202226563 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the … 17 May 2024 Maladministration NSAH (Alliance Homes) Limited (202224581) Case 202224581 · Information and data management The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his … 17 May 2024 Maladministration Onward Homes Limited (202223799) Case 202223799 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The … 17 May 2024 Maladministration Southern Housing (202310209) Case 202310209 · Old Complaints Handling categories The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; … 17 May 2024 Maladministration Sovereign Network Homes (202303563) Case 202303563 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. … 17 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202301684) Case 202301684 · Financial The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of … 16 May 2024 Maladministration Hammersmith and Fulham Council (202303713) Case 202303713 · Financial The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. … 16 May 2024 Maladministration Hyde Housing Association Limited (202301819) Case 202301819 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her … 16 May 2024 Maladministration Islington Council (202317656) Case 202317656 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property. 16 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215504) Case 202215504 · Financial The complaint is about the landlord’s: Response to the resident's queries regarding the reasonableness of service charges paid. Response to …