Sovereign Network Homes (202341137)
This complaint is about the landlord’s handling of reports of water ingress, damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stockport Homes Limited (202329004)
The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance.
Stoke-on-Trent City Council (202233104)
The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202228193)
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint.
The Guinness Partnership Limited (202402421)
This complaint is about the landlord’s handling of:
Torus62 Limited (202310616)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. Associated complaint.
Town and Country Housing (202400473)
This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of concerns with the condition of a communal bin store. The associated complaint.
Wakefield And District Housing Limited (202336653)
The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Group Limited (202233147)
The complaint is about the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the sink, and associated repairs in the kitchen. Concerns about the conduct of 2 contractors used by the landlord. Request for it to repair the extractor fan in the bathroom. Associated …
Believe Housing Limited (202312112)
The complaint is about the landlord’s handling of: the resident’s request for a subject access request (SAR). the resident’s reports of anti-social behaviour (ASB). arrangements it made with the resident to conduct an electrical safety check. the resident’s concerns about staff conduct. the resident’s request for additional fencing. the resident’s …
Birmingham City Council (202347195)
The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould. A repair to a fence in the resident’s garden. The resident’s requests for aids and adaptations. The resident’s request for a move to a more suitable property. This investigation has also considered the landlord’s handling …
Crawley Borough Council (202309971)
The complaint is about: The landlord’s handling of the resident’s reports of a breach of General Data Protection Regulations (GDPR). The landlord’s handling of the resident’s concerns about the conduct of its contractor’s staff. The landlord’s handling of the resident’s claims of disability discrimination. The landlord’s handling of the resident’s …
Eastlight Community Homes Limited (202337118)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202233536)
The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s reports of a leak into the property. handling of repairs to damaged walls. We have also considered the landlord’s: record keeping. complaint handling.
Hyde Housing Association Limited (202315675)
The complaint is about the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s concerns about the accuracy of information provided at the point of sale about the property boundary. The resident’s reports about a faulty communal intercom system. The associated complaint. This investigation …
LiveWest Homes Limited (202308250)
The complaint is about the landlord’s:
London Borough of Lewisham (202320762)
The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The resident’s reports of damaged electric sockets. The resident’s reports of a leak, damp and mould. The resident’s concerns about carbon monoxide. The landlord’s handling of the complaint has also been …
London & Quadrant Housing Trust (L&Q) (202346194)
The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202207309)
The complaint is about the landlord’s handling of: The resident’s complaint about staff conduct. The resident’s reports, and counter allegations of antisocial behaviour. The resident’s request to keep his CCTV system. Its concerns for the resident’s welfare. The resident’s notice of seeking possession (NOSP). The resident’s concerns about priority it …
Metropolitan Thames Valley Housing (MTV) (202231233)
The complaint is about the landlord’s handling of: repairs to the resident’s ventilation unit and the associated damp and mould. repairs to the resident’s balcony doors and the associated damp and mould. the resident’s reports of damage to her possessions due to damage and mould. The Ombudsman has also investigated …
Paragon Asra Housing Limited (202335919)
The complaint is regarding the landlord’s response to: Reported damp and mould in the resident’s property. Reported damage to the resident’s belongings. This investigation has also considered the landlord’s handling of the complaint.
Peabody Trust (202300367)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report has also assessed the landlord’s complaint handling.
Peabody Trust (202305369)
The complaint is about:
Rochdale Boroughwide Housing Limited (202307467)
The complaint is about the landlord’s response to reports of antisocial behaviour.
Sanctuary Housing Association (202307070)
The complaint is about the landlord's handling of the resident’s reports of: Damage to the new kitchen following a leak. The associated complaint.
Sovereign Network Group (202204683)
The complaint is about the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The Ombudsman has also considered the landlord’s complaints handling.
Thurrock Council (202204322)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Together Housing Association Limited (202311968)
REPORT COMPLAINT 202311968 Together Housing Association Limited 29 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Torus62 Limited (202227428)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports about a neighbour installing closed-circuit television (CCTV). The associated complaint, including the resident’s concerns that the landlord had facilitated a breach of his human rights. The landlord’s complaint policy said, “we will …
Town and Country Housing (202333930)
The complaint is about: The landlord’s response to reports of damp and mould in the property. The associated complaint handling.
A2Dominion Housing Group Limited (202309203)
The complaint is about: The landlord’s response to the resident’s concerns about the garden shed. The landlord’s handling of the resident’s requests for repairs to the patio doors. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202334867)
The complaint is about the landlord’s: Handling of a mice infestation. Complaint handling.
City of Westminster Council (202400657)
The complaint is about the landlord’s: response to the resident’s reports about a broken window and extractor fan; complaints handling.
Gentoo Group Limited (202311499)
The complaint is about the landlord’s handling of: The resident’s personal information in relation to information it provided to its contractors, sub-contractors and consultants. The resident’s requests for reasonable adjustments , under the Equality Act 2010, during district heating replacement works. Follow-up work and damage caused to the resident’s property …
Haringey London Borough Council (202231001)
The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the landlord’s record keeping.
Havering Council (202302086)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Lambeth (202230674)
The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202326783)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling of reports about its staffs conduct. Complaint Handling.
Notting Hill Genesis (202307594)
The complaint is about the landlord’s handling of: The resident’s reports of repairs reported within the property. The resident’s reports of a fault with her hot water temperature. The associated complaint.
Notting Hill Genesis (NHG) (202209312)
REPORT COMPLAINT 202209312 Notting Hill Genesis (NHG) 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Notting Hill Genesis (NHG) (202309002)
The complaint is about the landlord’s handling of the resident’s report that she had no heating or hot water.
One Housing Group Limited (202229903)
The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s handling of the resident’s complaint.
Onward Homes Limited (202342254)
The complaint is about the landlord’s handling of the resident’s: Reports concerning repairs to the garden and drainage system. Reports of damp and mould in the property. Associated complaints.
Oxford City Council (202320570)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the above property. Handling of the resident’s reports of damp and mould. The resident’s claim for compensation, including damage to his belongings.
Platform Housing Group Limited (202331822)
The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour, including the meeting it arranged for the parties to sign an acceptable behaviour contract.
Prima Housing Group Limited (202313473)
REPORT COMPLAINT 202313473 Prima Housing Group Limited 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sanctuary Housing Association (202226029)
The complaint is about the landlord's handling of the resident's reports about works agreed when she signed up for the tenancy of the property and after the tenancy started. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202344392)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property and its handling of the required repairs. The landlord’s handling of the resident’s complaint has also been investigated.
Sanctuary Housing Association (202410154)
The complaint is about the landlord’s handling of repairs and concerns reported by the resident prior to signing for the tenancy, and shortly after the tenancy began related to: External issues, such as a broken bollard, open manhole, and no access to the rear garden. Internal issues, such as: Issues …
Southway Housing Trust (Manchester) Limited (202305843)
The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)