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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
9 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202204826) Case 202204826 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request to be reimbursed for … 9 Jul 2024 Maladministration Peabody Trust (202230461) Case 202230461 · Financial The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of … 9 Jul 2024 Reasonable Redress Peabody Trust (202318678) Case 202318678 · Estate Management The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling. 9 Jul 2024 Partial Maladministration Sanctuary Housing Association (202228567) Case 202228567 · Managing Relations REPORT COMPLAINT 202228567 Sanctuary Housing Association 9 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Jul 2024 Maladministration South Tyneside Council (202314554) Case 202314554 · Managing Relations The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various … 8 Jul 2024 Maladministration Lambeth Council (202316466) Case 202316466 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat … 8 Jul 2024 Maladministration Regenda Limited (202211479) Case 202211479 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould … 8 Jul 2024 Maladministration Southern Housing (202227417) Case 202227417 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. … 8 Jul 2024 Reasonable Redress Your Housing Limited (202318849) Case 202318849 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. … 5 Jul 2024 Maladministration Peabody Trust (202212871) Case 202212871 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling. 5 Jul 2024 Maladministration Rochdale Boroughwide Housing Limited (202300028) Case 202300028 · Financial The complaint is about the landlord’s response to the resident’s service charge query. 5 Jul 2024 Partial Maladministration Yorkshire Housing Limited (202305079) Case 202305079 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication … 4 Jul 2024 No Maladministration Lambeth and Southwark Housing Association Limited (202114084) Case 202114084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property. 4 Jul 2024 Maladministration London Borough of Croydon (202227737) Case 202227737 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the … 4 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202214883) Case 202214883 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 4 Jul 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202226018) Case 202226018 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports … 3 Jul 2024 Maladministration A2Dominion Housing Group Limited (202302870) Case 202302870 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has … 3 Jul 2024 No Maladministration Cottsway Housing Association Limited (202303404) Case 202303404 · Old Property Condition migrated-2025 The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring. 3 Jul 2024 Maladministration Incommunities Limited (202233186) Case 202233186 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. 3 Jul 2024 Partial Maladministration London Borough of Hackney (202315642) Case 202315642 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and … 3 Jul 2024 Maladministration Newlon Housing Trust (202309695) Case 202309695 · Financial The complaint is about the landlord’s handling of the resident’s queries about an increase in rent and service charges. 3 Jul 2024 Partial Maladministration Wolverhampton City Council (202307969) Case 202307969 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns around: Damaged personal belongings. Outstanding repairs. Damp and mould. … 2 Jul 2024 Partial Maladministration Halton Housing (202310172) Case 202310172 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects. Complaint handling. 1 Jul 2024 Partial Maladministration Manchester City Council (202301791) Case 202301791 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling. 30 Jun 2024 Maladministration Bromford Housing Group Limited (202220665) Case 202220665 · Information and data management The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of … 28 Jun 2024 Maladministration Abri Group Limited (202322284) Case 202322284 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint. 28 Jun 2024 Severe Maladministration Birmingham City Council (202233239) Case 202233239 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour … 28 Jun 2024 Maladministration Brighton and Hove City Council (202306666) Case 202306666 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress. 28 Jun 2024 No Maladministration Broadacres Housing Association Limited (202207664) Case 202207664 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp … 28 Jun 2024 Maladministration Citizen Housing (202230632) Case 202230632 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s report of a leak. The associated complaint. 28 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202315910) Case 202315910 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold … 28 Jun 2024 Maladministration Curo Places Limited (202324124) Case 202324124 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. 28 Jun 2024 Partial Maladministration East Riding of Yorkshire Council (202320710) Case 202320710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning: Antisocial behaviour (ASB) by a neighbour. Damp and … 28 Jun 2024 Partial Maladministration ForHousing Limited (202306484) Case 202306484 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202231833) Case 202231833 · Managing Relations The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202234317) Case 202234317 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the windows in her home. 28 Jun 2024 Maladministration Hexagon Housing Association Limited (202229905) Case 202229905 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. … 28 Jun 2024 Maladministration Hyde Housing Association Limited (202218277) Case 202218277 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal … 28 Jun 2024 Maladministration Incommunities Limited (202313922) Case 202313922 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in … 28 Jun 2024 Reasonable Redress Kirklees Council (202234428) Case 202234428 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home. 28 Jun 2024 Maladministration Lewisham Council (202331984) Case 202331984 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and … 28 Jun 2024 Maladministration LiveWest Homes Limited (202227876) Case 202227876 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer. 28 Jun 2024 Maladministration London Borough of Hillingdon (202310021) Case 202310021 · Information and data management The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has … 28 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225494) Case 202225494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319292) Case 202319292 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202322436) Case 202322436 · Information and data management The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot … 28 Jun 2024 Partial Maladministration Luton Borough Council (202229082) Case 202229082 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint … 28 Jun 2024 Partial Maladministration Melton Borough Council (202234544) Case 202234544 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s … 28 Jun 2024 Maladministration Midland Heart Limited (202323972) Case 202323972 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports … 28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302462) Case 202302462 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property.