Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation and the removal of her damaged possessions. The landlord’s handling of the resident’s complaint. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also investigated the landlord’s handling of the resident’s associated complaints.
The complaint is about the landlord’s handling of a leak in the property.
The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.
The complaint is about: The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The landlord’s handling of the resident's complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs to the kitchen. Associated complaint.
The complaint is about the resident’s reports about the landlord’s handling of; Issues within the communal areas including repairs to the entrance gates and alleged antisocial behaviour (ASB). The associated service charges. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.
The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint.
The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of the balcony.
The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to repair or replace the worn roofing felt.
The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements and compensation for the associated costs. The Ombudsman also considered the landlord’s handling of the resident’s related complaint.
The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates regarding cladding remediation works. Request to buy back his property. Enquiries about increased service charges. Complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the intercom system. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports that the communal television box needed to be relocated. The blockages to the front external drain. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint.
The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the communal areas, including: A burst pipe in the basement area. Issues with the communal front door not being secure and the intercom failing. Damp and mould in the communal areas. …
The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling.
The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding repair issues. Associated complaint.
The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring costs.
The complaint is about the landlord’s response to the resident’s request to remain in a decant property.
The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould in the property. Damage to personal property. The complaint.
The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The boiler. Repairs throughout her home.
The complaint is about the landlord's handling of the resident's reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the subsequent damaged caused. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint.
The complaint is about the landlord’s handling of roofing works.
The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about: The landlord’s handling of intercom repairs. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of: Repairs to a communal lift. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent repairs to: Damaged floor tiles which contained asbestos. Leak/roof issue. Cracked toilet. Cracked walls. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of the resident’s windows. The associated complaint.
The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal complaint.
The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect Liability Period (DLP).
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front door threshold. Compensation request. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp and mould. Associated complaint.
The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.
The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling.
The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.
This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.
The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy.
The complaint is about the landlord’s: Handling of kitchen and bathroom renewal work. Response to the resident’s concerns about the conduct of the landlord’s contractors. The Ombudsman has also considered the landlord’s associated complaint handling.
The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the property.
REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and mould. Reports of inappropriate staff conduct. The resident’s request for a management transfer. The associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |