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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202306173) Case 202306173 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his queries about an increase in heating and hot water charges. 28 Jun 2024 Partial Maladministration One Housing Group Limited (202304182) Case 202304182 · ASB/Abuse/Nuisance This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak … 28 Jun 2024 Partial Maladministration Onward Homes Limited (202311474) Case 202311474 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs in the bathroom and kitchen (including damp and mould). The landlord’s … 28 Jun 2024 Maladministration Orbit Group Limited (202313968) Case 202313968 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). … 28 Jun 2024 Maladministration Origin Housing Limited (202336436) Case 202336436 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of damp and mould. 28 Jun 2024 Maladministration Paradigm Housing Group Limited (202311872) Case 202311872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed. 28 Jun 2024 Partial Maladministration Peabody Trust (202204552) Case 202204552 · Managing Relations The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and … 28 Jun 2024 Partial Maladministration Peabody Trust (202303265) Case 202303265 · Information and data management The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. … 28 Jun 2024 Reasonable Redress Platform Housing Group Limited (202218923) Case 202218923 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling. 28 Jun 2024 Maladministration Royal Borough Of Greenwich (202228470) Case 202228470 · Managing Relations The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the … 28 Jun 2024 Partial Maladministration Sanctuary Housing Association (202323551) Case 202323551 · Managing Relations The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water … 28 Jun 2024 Maladministration Sanctuary Housing Association (202332046) Case 202332046 · Information and data management The resident’s complaint is about the landlord’s response to the resident’s reports about insulation, windows, door and the bathroom. The … 28 Jun 2024 Partial Maladministration Solihull Metropolitan Borough Council (202224767) Case 202224767 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about … 28 Jun 2024 Maladministration Southwark Council (202219624) Case 202219624 · Managing Relations The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The … 28 Jun 2024 Partial Maladministration Stonewater Limited (202213169) Case 202213169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould and associated odour. Disrepair to … 28 Jun 2024 Outside Jurisdiction The Guinness Partnership Limited (202119305) Case 202119305 · Financial The complaint is about the landlord’s handling of the resident’s repayment of court fees. 28 Jun 2024 Maladministration The Guinness Partnership Limited (202333249) Case 202333249 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint. 28 Jun 2024 Partial Maladministration Wakefield And District Housing Limited (202332720) Case 202332720 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the … 28 Jun 2024 Maladministration Wandsworth Council (202234263) Case 202234263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 28 Jun 2024 Maladministration Wandsworth Council (202317109) Case 202317109 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in … 28 Jun 2024 Partial Maladministration Westminster City Council (202300742) Case 202300742 · Information and data management The resident’s complaint is about: The landlord's response to the resident’s application for a transfer. The landlord’s response to the … 28 Jun 2024 Maladministration Wiltshire Council (202303945) Case 202303945 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of … 28 Jun 2024 Maladministration Wolverhampton City Council (202344053) Case 202344053 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the … 27 Jun 2024 Reasonable Redress Abri Group Limited (202227119) Case 202227119 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property. 27 Jun 2024 Maladministration Aster Group Limited (202233003) Case 202233003 · Financial The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance. 27 Jun 2024 Partial Maladministration Broxtowe Borough Council (202333724) Case 202333724 · Old Estate Management categories REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jun 2024 No Maladministration Clarion Housing Association Limited (202212249) Case 202212249 · Health and Safety (inc. building safety) This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the … 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 27 Jun 2024 Maladministration Lewisham Council (202227635) Case 202227635 · Information and data management The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the … 27 Jun 2024 Partial Maladministration Lincolnshire Housing Partnership Limited (202302323) Case 202302323 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of Damp and mould. Leaks in the bathroom. The … 27 Jun 2024 Partial Maladministration London Borough of Lewisham (202231098) Case 202231098 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response … 27 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202714) Case 202202714 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids … 27 Jun 2024 No Maladministration North Kesteven District Council (202305127) Case 202305127 · Financial This complaint is about the landlord’s handling of the resident’s queries about his rent account. 27 Jun 2024 Partial Maladministration Oadby and Wigston Borough Council (202307271) Case 202307271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security … 27 Jun 2024 Reasonable Redress Orbit Group Limited (202226680) Case 202226680 · Old Property Condition migrated-2025 This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block … 27 Jun 2024 Maladministration Orbit Group Limited (202231176) Case 202231176 · Managing Relations The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the … 27 Jun 2024 Partial Maladministration Peabody Trust (202313506) Case 202313506 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. … 27 Jun 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202218933) Case 202218933 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and subsequent repairs, damp and mould in the … 27 Jun 2024 Maladministration Richmond Housing Partnership Limited (202302911) Case 202302911 · Old Complaints Handling categories The complaint is about the landlord's handling of: the resident’s reports of a leak into the property. the complaint and … 27 Jun 2024 Maladministration Southend on Sea City Council (202344463) Case 202344463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2024 No Maladministration Southern Housing (202300525) Case 202300525 · Financial The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The … 27 Jun 2024 Maladministration Southern Housing Group Limited (202301490) Case 202301490 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request … 27 Jun 2024 Maladministration Sovereign Network Group (202306221) Case 202306221 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of … 27 Jun 2024 Maladministration Stonewater Limited (202301661) Case 202301661 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s … 27 Jun 2024 Partial Maladministration Waltham Forest Council (202331573) Case 202331573 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report that a caretaker contacted him about rubbish in the … 26 Jun 2024 Partial Maladministration B3 Living Limited (202227991) Case 202227991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman … 26 Jun 2024 Partial Maladministration Charnwood Borough Council (202308618) Case 202308618 · Managing Relations The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the … 26 Jun 2024 Maladministration Clarion Housing Association Limited (202223067) Case 202223067 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint. 26 Jun 2024 Maladministration ForHousing Limited (202302381) Case 202302381 · Old Property Condition migrated-2025 The complaint is about delays to repairs in the property and the compensation awarded. 26 Jun 2024 Maladministration Great Places Housing Association (202300681) Case 202300681 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to reports of a rodent infestation. Handling of reports relating to communal repairs and …