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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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25 Mar 2025 Mediation London & Quadrant Housing Trust (L&Q) (202409715) Case 202409715 · Old Property Condition categories The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould. 25 Mar 2025 Partial Maladministration Peabody Trust (202326358) Case 202326358 · Financial The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. … 24 Mar 2025 Partial Maladministration Peabody Trust (202318378) Case 202318378 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line … 24 Mar 2025 Mediation Saffron Housing Trust Limited (202319181) Case 202319181 · Estate Management The complaint is about the landlord’s handling of fence repairs at the resident’s property. 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202332944) Case 202332944 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225258) Case 202225258 · Information and data management The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint. 21 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202323184) Case 202323184 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. … 21 Mar 2025 Partial Maladministration Peabody Trust (202327027) Case 202327027 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a … 20 Mar 2025 Partial Maladministration Peabody Trust (202325455) Case 202325455 · Financial The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement … 20 Mar 2025 Maladministration Peabody Trust (202327321) Case 202327321 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns. 20 Mar 2025 Partial Maladministration Peabody Trust (202328183) Case 202328183 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202229424) Case 202229424 · Financial The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308087) Case 202308087 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling. 19 Mar 2025 Maladministration Peabody Trust (202304617) Case 202304617 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service. 18 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313077) Case 202313077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint … 17 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202322512) Case 202322512 · Old Complaints Handling categories This complaint is about the landlord’s handling of : The resident’s reports about communal electric repairs. The associated complaint. 17 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202215447) Case 202215447 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint. 17 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307487) Case 202307487 · Moving/Buying/Selling Home The complaint is about the condition of the property when let to the resident and the level of compensation the … 17 Mar 2025 Outside Jurisdiction Peabody Trust (202317719) Case 202317719 · Financial The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged … 17 Mar 2025 Maladministration Peabody Trust (202339413) Case 202339413 · Old Complaints Handling categories The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint. 14 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202319737) Case 202319737 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint … 14 Mar 2025 Reasonable Redress Peabody Trust (202314939) Case 202314939 · Financial The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that … 13 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202310740) Case 202310740 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external … 13 Mar 2025 Maladministration Peabody Trust (202227442) Case 202227442 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety. 13 Mar 2025 Partial Maladministration Peabody Trust (202311449) Case 202311449 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling. 13 Mar 2025 Reasonable Redress The Extracare Charitable Trust (202319027) Case 202319027 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property. 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202310713) Case 202310713 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it repair his windows. Formal complaint. 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312771) Case 202312771 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated … 12 Mar 2025 Partial Maladministration Newlon Housing Trust (202303556) Case 202303556 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns about the safety and security of the communal bin … 11 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202231157) Case 202231157 · Information and data management The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers … 11 Mar 2025 Partial Maladministration Peabody Trust (202233466) Case 202233466 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to repair a gate to the communal bin area. … 11 Mar 2025 Reasonable Redress Peabody Trust (202308551) Case 202308551 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following … 11 Mar 2025 Partial Maladministration Peabody Trust (202329607) Case 202329607 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to resolve an issue with the external communal lights. … 10 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311021) Case 202311021 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Staff misconduct. … 7 Mar 2025 No Maladministration London & Quadrant Housing Trust (202305570) Case 202305570 · Financial The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account. 6 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202302237) Case 202302237 · Information and data management The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, … 6 Mar 2025 Partial Maladministration Newlon Housing Trust (202219557) Case 202219557 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 4 Mar 2025 Partial Maladministration Peabody Trust (202403150) Case 202403150 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling. 28 Feb 2025 Maladministration London & Quadrant Housing Trust (202410480) Case 202410480 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202339743) Case 202339743 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202341681) Case 202341681 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including … 28 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343223) Case 202343223 · Managing Relations The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen … 28 Feb 2025 Maladministration Peabody Trust (202231396) Case 202231396 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the taps in her property. 28 Feb 2025 Maladministration Peabody Trust (202231718) Case 202231718 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system. 28 Feb 2025 Maladministration Peabody Trust (202233695) Case 202233695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints. 28 Feb 2025 Reasonable Redress Peabody Trust (202316568) Case 202316568 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting … 28 Feb 2025 No Maladministration Peabody Trust (202318876) Case 202318876 · Financial The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors … 28 Feb 2025 Maladministration Peabody Trust (202331367) Case 202331367 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed … 28 Feb 2025 No Maladministration Peabody Trust (202331774) Case 202331774 · Managing Relations The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case. 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202407290) Case 202407290 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s …