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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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27 Feb 2025 Partial Maladministration Orbit Group Limited (202304546) Case 202304546 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s … 27 Feb 2025 Partial Maladministration Sovereign Network Group (202302422) Case 202302422 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling. 27 Feb 2025 Reasonable Redress Westward Housing Group Limited (202312923) Case 202312923 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of … 27 Feb 2025 Maladministration Your Housing Group Limited (202226197) Case 202226197 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The … 26 Feb 2025 No Maladministration Bromford Housing Group Limited (202311117) Case 202311117 · Financial The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution … 26 Feb 2025 Maladministration Jigsaw Homes Group Limited (202403194) Case 202403194 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the … 26 Feb 2025 Maladministration One Housing Group Limited (202331504) Case 202331504 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. … 26 Feb 2025 Reasonable Redress Places for People Group Limited (202223965) Case 202223965 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling. 26 Feb 2025 Maladministration The Riverside Group Limited (202317327) Case 202317327 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the … 26 Feb 2025 Partial Maladministration The Riverside Group Limited (202318297) Case 202318297 · Information and data management The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning … 26 Feb 2025 Maladministration Wythenshawe Community Housing Group Limited (202315208) Case 202315208 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the … 25 Feb 2025 No Maladministration Anchor Hanover Group (202223058) Case 202223058 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns. 25 Feb 2025 Partial Maladministration Anchor Hanover Group (202318755) Case 202318755 · Estate Management The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout … 25 Feb 2025 No Maladministration Citizen Housing Group Limited (202302810) Case 202302810 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s request for a transfer. 25 Feb 2025 Maladministration Citizen Housing Group Limited (202316638) Case 202316638 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic … 25 Feb 2025 Maladministration One Housing Group Limited (202409695) Case 202409695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. … 24 Feb 2025 No Maladministration Platform Housing Group Limited (202315194) Case 202315194 · Financial The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the … 24 Feb 2025 Maladministration Platform Housing Group Limited (202414727) Case 202414727 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 Reasonable Redress Sovereign Network Group (202315568) Case 202315568 · Old Moving to a Property categories The complaint is about the landlord’s handling of a property transfer offer. 24 Feb 2025 Partial Maladministration Sovereign Network Group (202340976) Case 202340976 · Financial The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues … 24 Feb 2025 Maladministration The Riverside Group Limited (202307138) Case 202307138 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be … 20 Feb 2025 Maladministration A2Dominion Housing Group Limited (202340173) Case 202340173 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 20 Feb 2025 No Maladministration A2Dominion Housing Group Limited (202342967) Case 202342967 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation … 20 Feb 2025 Maladministration East Midlands Housing Group Limited (202311856) Case 202311856 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer … 20 Feb 2025 Maladministration Jigsaw Homes Group Limited (202319303) Case 202319303 · Old Tenants Behaviour categories The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal … 20 Feb 2025 Maladministration Orbit Group Limited (202316893) Case 202316893 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint. 19 Feb 2025 Maladministration Orbit Group Limited (202230007) Case 202230007 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint. 19 Feb 2025 Reasonable Redress Orbit Group Limited (202307509) Case 202307509 · Old Property Condition categories This complaint is about landlord’s handling of repairs related to leaks at the resident’s home. 19 Feb 2025 No Maladministration Sovereign Network Group (202300796) Case 202300796 · Moving/Buying/Selling Home The complaint is about the landlord's handling of reports of a smell in the property. 17 Feb 2025 Maladministration A2Dominion Housing Group Limited (202316314) Case 202316314 · Financial The complaint is about the landlord’s: 17 Feb 2025 Partial Maladministration Aster Group Limited (202305562) Case 202305562 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom … 17 Feb 2025 Maladministration Home Group Limited (202314124) Case 202314124 · Financial The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for … 14 Feb 2025 Mediation Aster Group Limited (202227882) Case 202227882 · Old Property Condition categories The complaint is about the landlord’s handling of insulation repairs at the property. 13 Feb 2025 Outside Jurisdiction Places for People Group Limited (202227269) Case 202227269 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property. 13 Feb 2025 Maladministration Places for People Group Limited (202319514) Case 202319514 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. 12 Feb 2025 Partial Maladministration Bromford Housing Group Limited (202314418) Case 202314418 · Financial The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement … 12 Feb 2025 Maladministration East Midlands Housing Group Limited (202307683) Case 202307683 · Financial The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the … 12 Feb 2025 Maladministration Jigsaw Homes Group Limited (202228709) Case 202228709 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports … 12 Feb 2025 No Maladministration Sovereign Network Group (202200747) Case 202200747 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 7 Feb 2025 Partial Maladministration Home Group Limited (202334483) Case 202334483 · Information and data management The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. … 4 Feb 2025 Maladministration Home Group Limited (202211705) Case 202211705 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. … 4 Feb 2025 Partial Maladministration Places for People Group Limited (202300366) Case 202300366 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and … 31 Jan 2025 Maladministration Abri Group Limited (202314966) Case 202314966 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 31 Jan 2025 Maladministration East Midlands Housing Group Limited (202403923) Case 202403923 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response … 31 Jan 2025 Maladministration Longhurst Group Limited (202230894) Case 202230894 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about … 31 Jan 2025 Maladministration Muir Group Housing Association Limited (202214276) Case 202214276 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint. 31 Jan 2025 Partial Maladministration Orbit Group Limited (202222184) Case 202222184 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other … 31 Jan 2025 Partial Maladministration Orbit Group Limited (202310217) Case 202310217 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The … 31 Jan 2025 Reasonable Redress Paradigm Housing Group Limited (202406125) Case 202406125 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint. 31 Jan 2025 Partial Maladministration Sovereign Network Group (202222122) Case 202222122 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated …