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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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14 Apr 2025 Maladministration East Midlands Housing Group Limited (202310530) Case 202310530 · Planned Works The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports … 14 Apr 2025 Reasonable Redress Home Group Limited (202327189) Case 202327189 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home. 14 Apr 2025 Partial Maladministration Places for People Group Limited (202314748) Case 202314748 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a … 14 Apr 2025 Partial Maladministration Settle Group (202314481) Case 202314481 · Financial The complaint is about the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges … 11 Apr 2025 Maladministration A2Dominion Housing Group Limited (202325318) Case 202325318 · Estate Management The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. … 11 Apr 2025 Partial Maladministration Bromford Housing Group Limited (202303289) Case 202303289 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has … 11 Apr 2025 Maladministration Bromford Housing Group Limited (202326102) Case 202326102 · Managing Relations The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has … 10 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322903) Case 202322903 · Financial The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns … 10 Apr 2025 Maladministration The Riverside Group Limited (202317003) Case 202317003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a gutter leak. 9 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202308011) Case 202308011 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. … 9 Apr 2025 No Maladministration Anchor Hanover Group (202231369) Case 202231369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB) 8 Apr 2025 Maladministration Bromford Housing Group Limited (202322494) Case 202322494 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 8 Apr 2025 Reasonable Redress Livv Housing Group (202322800) Case 202322800 · Managing Relations The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property. 8 Apr 2025 Maladministration Places for People Group Limited (202419212) Case 202419212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s … 7 Apr 2025 Maladministration Aster Group Limited (202324111) Case 202324111 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing … 7 Apr 2025 Partial Maladministration The Riverside Group Limited (202331764) Case 202331764 · Financial This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because … 4 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202324511) Case 202324511 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace … 4 Apr 2025 No Maladministration Jigsaw Homes Group Limited (202327207) Case 202327207 · Estate Management The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years. 1 Apr 2025 Partial Maladministration Futures Housing Group Limited (202317660) Case 202317660 · Financial The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations … 31 Mar 2025 Maladministration Aster Group Limited (202320887) Case 202320887 · Financial The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also … 31 Mar 2025 No Maladministration Gentoo Group Limited (202233149) Case 202233149 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to … 31 Mar 2025 Outside Jurisdiction Platform Housing Group Limited (202410647) Case 202410647 · Moving/Buying/Selling Home The complaint is about: The level of a financial offer the landlord made to the resident. 31 Mar 2025 Maladministration The Pioneer Housing and Community Group Limited (202325992) Case 202325992 · Old Complaints Handling categories The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint … 31 Mar 2025 Partial Maladministration The Riverside Group Limited (202313288) Case 202313288 · Old Home Ownership Issues (not new build) categories The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to … 28 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202324097) Case 202324097 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 Maladministration A2Dominion Housing Group Limited (202413131) Case 202413131 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Mar 2025 Partial Maladministration Aster Group Limited (202329810) Case 202329810 · Estate Management The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has … 28 Mar 2025 Maladministration Bromford Housing Group Limited (202314976) Case 202314976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has … 28 Mar 2025 Maladministration East Midlands Housing Group Limited (202402459) Case 202402459 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. … 28 Mar 2025 Maladministration Home Group Limited (202319764) Case 202319764 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of … 28 Mar 2025 Maladministration Home Group Limited (202325031) Case 202325031 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring. 28 Mar 2025 Partial Maladministration Jigsaw Homes Group Limited (202322464) Case 202322464 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of … 28 Mar 2025 Reasonable Redress Livv Housing Group (202326714) Case 202326714 · Old Property Condition categories The landlord’s response to the resident’s reports of subsidence repair works in the property. 28 Mar 2025 Maladministration Sovereign Network Group (202339788) Case 202339788 · Old Complaints Handling categories The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling. 28 Mar 2025 Maladministration The Riverside Group Limited (202318293) Case 202318293 · Information and data management The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments. 27 Mar 2025 Maladministration A2Dominion Housing Group Limited (202319254) Case 202319254 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for … 27 Mar 2025 Maladministration One Housing Group Limited (202318433) Case 202318433 · Financial The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about … 27 Mar 2025 Partial Maladministration Places for People Group Limited (202305317) Case 202305317 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The … 27 Mar 2025 Reasonable Redress Platform Housing Group Limited (202322227) Case 202322227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 Mar 2025 Maladministration The Riverside Group Limited (202317321) Case 202317321 · Financial The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges. 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202325555) Case 202325555 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202415634) Case 202415634 · Information and data management REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Mar 2025 Partial Maladministration Orbit Group Limited (202322674) Case 202322674 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s … 26 Mar 2025 Maladministration Places for People Group Limited (202217505) Case 202217505 · Estate Management The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling. 26 Mar 2025 Partial Maladministration Sovereign Network Group (202324625) Case 202324625 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s … 25 Mar 2025 Maladministration Home Group Limited (202322771) Case 202322771 · Old Complaints Handling categories The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as … 25 Mar 2025 Maladministration Home Group Limited (202339054) Case 202339054 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the … 25 Mar 2025 No Maladministration Jigsaw Homes Group Limited (202324786) Case 202324786 · Occupancy Rights The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to … 25 Mar 2025 Outside Jurisdiction Orbit Group Limited (202304349) Case 202304349 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the … 25 Mar 2025 Partial Maladministration Sovereign Network Group (202308787) Case 202308787 · Information and data management The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its …