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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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31 Jan 2025 Partial Maladministration Sovereign Network Group (202407108) Case 202407108 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns … 31 Jan 2025 Maladministration The Riverside Group Limited (202322978) Case 202322978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving … 31 Jan 2025 No Maladministration Thirteen Housing Group Limited (202331475) Case 202331475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair. 31 Jan 2025 Outside Jurisdiction Walsall Housing Group Limited (202313560) Case 202313560 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog. 31 Jan 2025 Maladministration Westward Housing Group Limited (202348084) Case 202348084 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation. 30 Jan 2025 Partial Maladministration Abri Group Limited (202304600) Case 202304600 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the … 30 Jan 2025 Maladministration Aster Group Limited (202421702) Case 202421702 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to … 30 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202342720) Case 202342720 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to … 30 Jan 2025 No Maladministration One Housing Group Limited (202404213) Case 202404213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing. 30 Jan 2025 Reasonable Redress Places for People Group Limited (202335735) Case 202335735 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint. 30 Jan 2025 No Maladministration Places for People Group Limited (202411539) Case 202411539 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. … 30 Jan 2025 Maladministration Sovereign Network Group (202407321) Case 202407321 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 29 Jan 2025 Maladministration A2Dominion Housing Group Limited (202413921) Case 202413921 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 29 Jan 2025 Partial Maladministration Home Group Limited (202300402) Case 202300402 · Estate Management The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a … 29 Jan 2025 No Maladministration One Housing Group Limited (202339238) Case 202339238 · Old Moving to a Property categories The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s … 28 Jan 2025 Partial Maladministration A2Dominion Housing Group Limited (202325326) Case 202325326 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Jan 2025 No Maladministration Flagship Housing Group Limited (202332403) Case 202332403 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality … 28 Jan 2025 Maladministration Home Group Limited (202319542) Case 202319542 · Old Complaints Handling categories The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her … 24 Jan 2025 Maladministration A2Dominion Housing Group Limited (202404479) Case 202404479 · Old Property Condition categories The complaint is about the landlord’s handling of window repairs. 24 Jan 2025 Maladministration Sovereign Network Group (202327333) Case 202327333 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202308167) Case 202308167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202321447) Case 202321447 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint. 23 Jan 2025 Maladministration A2Dominion Housing Group Limited (202410443) Case 202410443 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling. 23 Jan 2025 Maladministration Orbit Group Limited (202310227) Case 202310227 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint. 23 Jan 2025 No Maladministration Thirteen Housing Group Limited (202324270) Case 202324270 · Financial The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to … 22 Jan 2025 Maladministration Places for People Group Limited (202222037) Case 202222037 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s … 22 Jan 2025 Reasonable Redress The Pioneer Housing and Community Group Limited (202330125) Case 202330125 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs. 21 Jan 2025 Partial Maladministration Home Group Limited (202406373) Case 202406373 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a … 20 Jan 2025 Partial Maladministration Places for People Group Limited (202315481) Case 202315481 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns … 17 Jan 2025 Partial Maladministration Orbit Group Limited (202315846) Case 202315846 · Information and data management The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on … 16 Jan 2025 Maladministration Abri Group Limited (202225982) Case 202225982 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 16 Jan 2025 Maladministration Anchor Hanover Group (202304064) Case 202304064 · Financial The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. … 16 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202400224) Case 202400224 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to … 16 Jan 2025 No Maladministration Sovereign Network Group (202220497) Case 202220497 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the … 16 Jan 2025 Partial Maladministration Your Housing Group Limited (202330966) Case 202330966 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint. 15 Jan 2025 Partial Maladministration Platform Housing Group Limited (202307100) Case 202307100 · Old Property Condition categories The complaint is about the landlord’s handling of: A window repair. Damp and mould. 15 Jan 2025 Maladministration Westward Housing Group Limited (202305098) Case 202305098 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a … 14 Jan 2025 Partial Maladministration Sovereign Network Group (202301929) Case 202301929 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated … 13 Jan 2025 Reasonable Redress Flagship Housing Group Limited (202405308) Case 202405308 · Old Property Condition categories The complaint is about the landlord’s response to a smell in the property. 13 Jan 2025 Maladministration Thirteen Housing Group Limited (202300616) Case 202300616 · Old Complaints Handling categories The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered … 10 Jan 2025 No Maladministration Westward Housing Group Limited (202341878) Case 202341878 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to … 9 Jan 2025 Partial Maladministration Abri Group Limited (202401476) Case 202401476 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint. 8 Jan 2025 Maladministration Gentoo Group Limited (202313045) Case 202313045 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property. 6 Jan 2025 Outside Jurisdiction Abri Group Limited (202309628) Case 202309628 · Financial The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters. 6 Jan 2025 Reasonable Redress Platform Housing Group Limited (202305921) Case 202305921 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak … 23 Dec 2024 Maladministration Flagship Housing Group Limited (202328248) Case 202328248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and … 23 Dec 2024 Reasonable Redress Places for People Group Limited (202228963) Case 202228963 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its … 20 Dec 2024 No Maladministration Abri Group Limited (202317413) Case 202317413 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for … 20 Dec 2024 Partial Maladministration Acis Group Limited (202226890) Case 202226890 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint. 20 Dec 2024 Partial Maladministration Aster Group Limited (202312581) Case 202312581 · Financial The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet …