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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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20 Dec 2024 No Maladministration Home Group Limited (202309672) Case 202309672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint. 20 Dec 2024 Partial Maladministration Sovereign Network Group (202233938) Case 202233938 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling … 19 Dec 2024 No Maladministration Abri Group Limited (202309128) Case 202309128 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a broken fence. 19 Dec 2024 Reasonable Redress Bromford Housing Group Limited (202302825) Case 202302825 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s … 19 Dec 2024 Partial Maladministration East Midlands Housing Group Limited (202341469) Case 202341469 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. … 19 Dec 2024 Maladministration Flagship Housing Group Limited (202408033) Case 202408033 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to … 19 Dec 2024 Maladministration Gentoo Group Limited (202307324) Case 202307324 · Financial The complaint is about the landlord’s response to the resident’s concerns about The planned rewiring works and replacement kitchen. Asbestos. … 19 Dec 2024 No Maladministration Home Group Limited (202308173) Case 202308173 · Old Property Condition migrated-2025 REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Dec 2024 Outside Jurisdiction Futures Housing Group Limited (202308956) Case 202308956 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor. 18 Dec 2024 Maladministration Places for People Group Limited (202228356) Case 202228356 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too … 17 Dec 2024 Maladministration East Midlands Housing Group Limited (202227100) Case 202227100 · Managing Relations The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the … 17 Dec 2024 Partial Maladministration Jigsaw Homes Group Limited (202014614) Case 202014614 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Dec 2024 Partial Maladministration Paradigm Housing Group Limited (202311664) Case 202311664 · Managing Relations The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the … 17 Dec 2024 Maladministration The Riverside Group Limited (202230641) Case 202230641 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed … 16 Dec 2024 Partial Maladministration Gentoo Group Limited (202231509) Case 202231509 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated … 16 Dec 2024 Partial Maladministration Places for People Group Limited (202343788) Case 202343788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. … 16 Dec 2024 Reasonable Redress Platform Housing Group Limited (202328275) Case 202328275 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. 13 Dec 2024 Maladministration Aster Group Limited (202324151) Case 202324151 · Old Property Condition categories The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. … 13 Dec 2024 No Maladministration The Community Housing Group Limited (202305538) Case 202305538 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from … 10 Dec 2024 Maladministration Livv Housing Group (202414782) Case 202414782 · Managing Relations The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the … 6 Dec 2024 No Maladministration Thirteen Housing Group Limited (202308820) Case 202308820 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of pests within the property. 4 Dec 2024 Reasonable Redress Paradigm Housing Group Limited (202324683) Case 202324683 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property. 2 Dec 2024 Partial Maladministration A2Dominion Housing Group Limited (202400057) Case 202400057 · Managing Relations The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells … 2 Dec 2024 Maladministration East Midlands Housing Group Limited (202305125) Case 202305125 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 29 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202231935) Case 202231935 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. … 29 Nov 2024 Partial Maladministration Aster Group Limited (202404076) Case 202404076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial … 29 Nov 2024 Maladministration Home Group Limited (202228400) Case 202228400 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has … 29 Nov 2024 Maladministration Home Group Limited (202302832) Case 202302832 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also … 29 Nov 2024 Maladministration One Housing Group Limited (202305979) Case 202305979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 29 Nov 2024 Maladministration One Housing Group Limited (202328255) Case 202328255 · Old Property Condition categories The complaint is about the landlord's handling of repairs to the boiler in the resident’s property. 29 Nov 2024 Partial Maladministration Your Housing Group Limited (202234964) Case 202234964 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. … 28 Nov 2024 Reasonable Redress A2Dominion Housing Group Limited (202304405) Case 202304405 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drain blockages and smells. 28 Nov 2024 Maladministration Citizen Housing Group Limited (202315154) Case 202315154 · Old Property Condition categories This complaint is about the landlord’s handling of reports of damp and mould. 28 Nov 2024 No Maladministration Citizen Housing Group Limited (202338215) Case 202338215 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a gas leak at the property. 28 Nov 2024 Maladministration Home Group Limited (202221637) Case 202221637 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint. 28 Nov 2024 Maladministration Orbit Group Limited (202225124) Case 202225124 · Old Property Condition categories The landlord’s response to the resident’s complaint about her request for fencing and repairs. 27 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202328263) Case 202328263 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This … 27 Nov 2024 Maladministration Abri Group Limited (202228061) Case 202228061 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence … 27 Nov 2024 Partial Maladministration Citizen Housing Group Limited (202307295) Case 202307295 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also … 27 Nov 2024 Maladministration One Housing Group Limited (202310823) Case 202310823 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property … 27 Nov 2024 Maladministration One Housing Group Limited (202316616) Case 202316616 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her … 27 Nov 2024 Maladministration Orbit Group Limited (202300902) Case 202300902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman … 27 Nov 2024 Mediation Orbit Group Limited (202317725) Case 202317725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the … 27 Nov 2024 Outside Jurisdiction Paradigm Housing Group Limited (202302532) Case 202302532 · Financial The complaint is about the landlord’s response to concerns raised about the service charge. 26 Nov 2024 No Maladministration A2Dominion Housing Group Limited (202311808) Case 202311808 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident. 26 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202336097) Case 202336097 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to … 26 Nov 2024 Maladministration Aster Group Limited (202305147) Case 202305147 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 26 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202227491) Case 202227491 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. … 26 Nov 2024 Partial Maladministration Places for People Group Limited (202309583) Case 202309583 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint. 26 Nov 2024 Maladministration Places for People Group Limited (202348597) Case 202348597 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for …