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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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25 Mar 2025 Partial Maladministration Sovereign Network Group (202318094) Case 202318094 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling. 24 Mar 2025 Maladministration One Housing Group Limited (202312233) Case 202312233 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler. 24 Mar 2025 Maladministration Walsall Housing Group Limited (202233755) Case 202233755 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of … 21 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202319987) Case 202319987 · Estate Management The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about … 21 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202334443) Case 202334443 · Old Estate Management categories The landlord’s handling of the resident’s request for it to install a lift in her building. 21 Mar 2025 Maladministration Aster Group Limited (202319962) Case 202319962 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of a leak. 21 Mar 2025 No Maladministration One Housing Group Limited (202323952) Case 202323952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 21 Mar 2025 Reasonable Redress Orbit Group Limited (202318854) Case 202318854 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the … 20 Mar 2025 Partial Maladministration Anchor Hanover Group (202312182) Case 202312182 · Managing Relations REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Mar 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202325828) Case 202325828 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint. 20 Mar 2025 Maladministration One Housing Group Limited (202412125) Case 202412125 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This … 20 Mar 2025 Maladministration Platform Housing Group Limited (202402819) Case 202402819 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in … 19 Mar 2025 Maladministration Abri Group Limited (202319362) Case 202319362 · Information and data management The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell. 19 Mar 2025 No Maladministration Bromford Housing Group Limited (202316787) Case 202316787 · Old Complaints Handling categories The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s … 18 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202321836) Case 202321836 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the bathroom. 18 Mar 2025 Partial Maladministration Paradigm Housing Group Limited (202317285) Case 202317285 · Financial The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges. 18 Mar 2025 Reasonable Redress Platform Housing Group Limited (202331192) Case 202331192 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s request for a new bathroom. 17 Mar 2025 Partial Maladministration Acis Group Limited (202319275) Case 202319275 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a … 17 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202318591) Case 202318591 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated … 17 Mar 2025 Maladministration The Riverside Group Limited (202315579) Case 202315579 · Old Estate Management categories This complaint is about the landlord’s handling of reports of rats at the resident’s property. 17 Mar 2025 Maladministration The Riverside Group Limited (202323471) Case 202323471 · Financial The complaint is about the landlord’s handling of an overpayment of service charges made by the resident. 14 Mar 2025 Maladministration Sovereign Network Group (202329310) Case 202329310 · Managing Relations The complaint is about the landlord’s handling of a recurring roof leak and its repair and replacement. We have also … 13 Mar 2025 Maladministration Westward Housing Group Limited (202319772) Case 202319772 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Mar 2025 Reasonable Redress Abri Group Limited (202234501) Case 202234501 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden … 12 Mar 2025 No Maladministration Flagship Housing Group Limited (202324646) Case 202324646 · Estate Management REPORT COMPLAINT 202324646 Flagship Housing Group Limited 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 12 Mar 2025 Maladministration One Housing Group Limited (202314813) Case 202314813 · Information and data management The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The … 12 Mar 2025 Partial Maladministration Places for People Group Limited (202220704) Case 202220704 · Estate Management This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns that … 11 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202323177) Case 202323177 · Old Property Condition categories This complaint is about how the landlord handled repairs to the resident’s front and back doors. 11 Mar 2025 Maladministration Abri Group Limited (202302093) Case 202302093 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint. 11 Mar 2025 Maladministration One Housing Group Limited (202302264) Case 202302264 · Information and data management The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has … 11 Mar 2025 Partial Maladministration Orbit Group Limited (202339756) Case 202339756 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns of domestic abuse. … 7 Mar 2025 Maladministration Orbit Group Limited (202336916) Case 202336916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint. 7 Mar 2025 Maladministration Platform Housing Group Limited (202320150) Case 202320150 · Old Estate Management categories The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas. 7 Mar 2025 Maladministration The Riverside Group Limited (202215835) Case 202215835 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated … 5 Mar 2025 No Maladministration Aster Group Limited (202311926) Case 202311926 · Estate Management The complaint is about the landlord’s response to the resident’s requests for replacement garden fencing. 4 Mar 2025 No Maladministration East Midlands Housing Group Limited (202316707) Case 202316707 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a … 4 Mar 2025 Outside Jurisdiction Home Group Limited (202323496) Case 202323496 · Financial The resident’s complaint is about the level of her service charge and quality of services provided. 4 Mar 2025 No Maladministration Your Housing Group Limited (202302414) Case 202302414 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration … 3 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202306396) Case 202306396 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 3 Mar 2025 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202304859) Case 202304859 · Financial The complaint is about the landlord’s handling of the resident’s rent account and associated arrears. 28 Feb 2025 No Maladministration Aster Group Limited (202403236) Case 202403236 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for … 28 Feb 2025 Maladministration Home Group Limited (202230425) Case 202230425 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have … 28 Feb 2025 No Maladministration Livv Housing Group (202319307) Case 202319307 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The communal garden maintenance. The associated complaint. 28 Feb 2025 Partial Maladministration Orbit Group Limited (202306375) Case 202306375 · Estate Management The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling. 28 Feb 2025 Maladministration Paradigm Housing Group Limited (202316689) Case 202316689 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange. 28 Feb 2025 Partial Maladministration Platform Housing Group Limited (202413460) Case 202413460 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation … 28 Feb 2025 Maladministration The Riverside Group Limited (202319298) Case 202319298 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, … 27 Feb 2025 Maladministration A2Dominion Housing Group Limited (202206961) Case 202206961 · Estate Management The complaint is about the landlord’s handling of its request for the removal of items in the communal garden. 27 Feb 2025 Maladministration Abri Group Limited (202318461) Case 202318461 · Financial The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of … 27 Feb 2025 Reasonable Redress Flagship Housing Group Limited (202317828) Case 202317828 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the property condition.