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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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30 May 2025 Partial Maladministration Karibu Community Homes Limited (202331435) Case 202331435 · Enquiry stage The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to … 30 May 2025 Maladministration Kirklees Metropolitan Borough Council (202414629) Case 202414629 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have … 30 May 2025 No Maladministration Kirklees Metropolitan Borough Council (202419450) Case 202419450 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over … 30 May 2025 Outside Jurisdiction London Borough of Camden Council (202317709) Case 202317709 · Local Authority / ALMO or TMO This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in … 30 May 2025 Maladministration London Borough of Camden Council (202410608) Case 202410608 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling. 30 May 2025 Reasonable Redress Southwark Council (202411821) Case 202411821 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to … 30 May 2025 Partial Maladministration Winchester City Council (202322119) Case 202322119 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating … 29 May 2025 Maladministration Derby City Council (202214347) Case 202214347 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 May 2025 No Maladministration Nottingham City Council (202306942) Case 202306942 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that … 29 May 2025 Maladministration St Albans City and District Council (202429405) Case 202429405 · Local Authority / ALMO or TMO The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The … 28 May 2025 Reasonable Redress Eastbourne Borough Council (202330568) Case 202330568 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at … 28 May 2025 Partial Maladministration Haringey London Borough Council (202342751) Case 202342751 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of … 28 May 2025 Reasonable Redress Leeds City Council (202105687) Case 202105687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and … 28 May 2025 Partial Maladministration Milton Keynes Council (202421402) Case 202421402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 28 May 2025 Maladministration Slough Borough Council (202305272) Case 202305272 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the … 27 May 2025 Partial Maladministration City of Westminster Council (202226345) Case 202226345 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: 27 May 2025 Maladministration City of Westminster Council (202405147) Case 202405147 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of issues with the resident’s heating and hot water. We have also considered … 27 May 2025 Maladministration Haringey London Borough Council (202325584) Case 202325584 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 May 2025 Outside Jurisdiction Leeds City Council (202304704) Case 202304704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs in the property. 27 May 2025 Maladministration London Borough of Camden Council (202310255) Case 202310255 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 27 May 2025 Maladministration North Northamptonshire Council (202319564) Case 202319564 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to … 23 May 2025 No Maladministration Barnsley Metropolitan Borough Council (202424401) Case 202424401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour. 23 May 2025 Partial Maladministration Epping Forest District Council (202414667) Case 202414667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase … 23 May 2025 Maladministration Haringey London Borough Council (202423177) Case 202423177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. … 23 May 2025 Maladministration London Borough of Camden Council (202215702) Case 202215702 · Local Authority / ALMO or TMO REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 May 2025 Partial Maladministration London Borough of Havering Council (202312359) Case 202312359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication … 23 May 2025 Maladministration Luton Borough Council (202420326) Case 202420326 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 23 May 2025 Maladministration Manchester City Council (202330593) Case 202330593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated … 23 May 2025 Partial Maladministration Mansfield District Council (202126813) Case 202126813 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff … 23 May 2025 Maladministration Milton Keynes City Council (202219477) Case 202219477 · Financial The complaint is about the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to … 23 May 2025 Partial Maladministration Waverley Borough Council (202325469) Case 202325469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external … 22 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202407070) Case 202407070 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a replacement electric fire. 22 May 2025 Partial Maladministration Central Bedfordshire Council (202300740) Case 202300740 · Local Authority / ALMO or TMO REPORT COMPLAINT 202300740 Central Bedfordshire Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 May 2025 Partial Maladministration City of Westminster Council (202423148) Case 202423148 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a blocked toilet and waste back-surging into her … 22 May 2025 Partial Maladministration Leeds City Council (202325343) Case 202325343 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the property’s windows. Hazards in the … 22 May 2025 Partial Maladministration London Borough of Lambeth (202223933) Case 202223933 · Local Authority / ALMO or TMO REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 22 May 2025 Maladministration Sandwell Metropolitan Borough Council (202421293) Case 202421293 · Managing Relations The complaint is about the landlord’s handling of damp and mould and associated repairs. The Ombudsman has also considered the … 21 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202337480) Case 202337480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in … 21 May 2025 Mediation Kingston upon Hull City Council (202315837) Case 202315837 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of arranging gas service appointments. 21 May 2025 Partial Maladministration Leeds City Council (202326662) Case 202326662 · Local Authority / ALMO or TMO The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s … 21 May 2025 Maladministration North Kesteven District Council (202319679) Case 202319679 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not … 21 May 2025 Maladministration North Tyneside Council (202430789) Case 202430789 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 21 May 2025 Maladministration Norwich City Council (202327130) Case 202327130 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door and adjacent wall. 21 May 2025 Maladministration Nottingham City Council (202328988) Case 202328988 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property. 20 May 2025 No Maladministration City of Westminster Council (202323261) Case 202323261 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury due to a ruptured post … 20 May 2025 Maladministration City of Westminster Council (202327330) Case 202327330 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Bathroom works between May 2023 and May 2024. The resident’s complaints. 20 May 2025 Maladministration Colchester City Council (202325825) Case 202325825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 20 May 2025 Maladministration London Borough of Camden Council (202326521) Case 202326521 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to … 19 May 2025 Maladministration London Borough of Camden Council (202331237) Case 202331237 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following …