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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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27 May 2025 Maladministration Haringey London Borough Council (202325584) Case 202325584 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 May 2025 Maladministration London Borough of Barnet (202326593) Case 202326593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage. 27 May 2025 Maladministration London Borough of Camden Council (202310255) Case 202310255 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 27 May 2025 Partial Maladministration London Borough of Tower Hamlets (202331276) Case 202331276 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the … 23 May 2025 No Maladministration Barnsley Metropolitan Borough Council (202424401) Case 202424401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour. 23 May 2025 Maladministration Haringey London Borough Council (202423177) Case 202423177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. … 23 May 2025 Maladministration London Borough of Camden Council (202215702) Case 202215702 · Local Authority / ALMO or TMO REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 May 2025 Partial Maladministration London Borough of Enfield (202405358) Case 202405358 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request … 23 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202403177) Case 202403177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by … 23 May 2025 Outside Jurisdiction London Borough of Harrow (202325538) Case 202325538 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs. 23 May 2025 Partial Maladministration London Borough of Havering Council (202312359) Case 202312359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication … 23 May 2025 Maladministration London Borough of Newham (202301460) Case 202301460 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s request for a breakdown of service charges, with supporting evidence. … 23 May 2025 Maladministration London Borough of Wandsworth (202401648) Case 202401648 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint. 23 May 2025 Maladministration Luton Borough Council (202420326) Case 202420326 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 23 May 2025 Partial Maladministration Waverley Borough Council (202325469) Case 202325469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external … 22 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202407070) Case 202407070 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a replacement electric fire. 22 May 2025 Maladministration London Borough of Hackney (202415136) Case 202415136 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 22 May 2025 Partial Maladministration London Borough of Islington (202421585) Case 202421585 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould. Associated complaint. 22 May 2025 Partial Maladministration London Borough of Lambeth (202223933) Case 202223933 · Local Authority / ALMO or TMO REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 22 May 2025 Maladministration London Borough of Lambeth (202225033) Case 202225033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The … 22 May 2025 No Maladministration London Borough of Waltham Forest (202436925) Case 202436925 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet … 22 May 2025 Maladministration Royal Borough Of Greenwich (202323784) Case 202323784 · Managing Relations This complaint is about the landlord’s handling of: The resident’s request for a replacement back fence. The associated complaint. 22 May 2025 Maladministration Sandwell Metropolitan Borough Council (202421293) Case 202421293 · Managing Relations The complaint is about the landlord’s handling of damp and mould and associated repairs. The Ombudsman has also considered the … 21 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202337480) Case 202337480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in … 20 May 2025 Maladministration London Borough of Camden Council (202326521) Case 202326521 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to … 20 May 2025 Maladministration London Borough of Lambeth (202318964) Case 202318964 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation … 20 May 2025 Maladministration London Borough of Lewisham (202428707) Case 202428707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent … 20 May 2025 Maladministration London Borough of Newham (202232963) Case 202232963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered … 19 May 2025 Maladministration London Borough of Camden Council (202331237) Case 202331237 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following … 19 May 2025 Outside Jurisdiction London Borough of Tower Hamlets (202300813) Case 202300813 · Local Authority / ALMO or TMO The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and … 16 May 2025 Maladministration London Borough of Islington (202323888) Case 202323888 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate … 16 May 2025 Reasonable Redress London Borough of Islington (202327101) Case 202327101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 16 May 2025 Partial Maladministration London Borough of Islington (202418604) Case 202418604 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and … 16 May 2025 Maladministration London Borough of Lambeth (202423025) Case 202423025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint … 16 May 2025 Maladministration London Borough of Lambeth (202431586) Case 202431586 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 15 May 2025 Maladministration London Borough of Hackney (202324924) Case 202324924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of residue in the property. 15 May 2025 Maladministration London Borough of Lambeth (202322692) Case 202322692 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling. 15 May 2025 Maladministration London Borough of Lambeth (202408323) Case 202408323 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have … 15 May 2025 Outside Jurisdiction Royal Borough Of Greenwich (202422350) Case 202422350 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The … 15 May 2025 Maladministration Stevenage Borough Council (202412705) Case 202412705 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: 14 May 2025 Partial Maladministration London Borough of Newham (202406771) Case 202406771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 14 May 2025 Maladministration London Borough of Tower Hamlets (202323207) Case 202323207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of antisocial behaviour (ASB) and harassment against the leaseholder from her neighbour. 14 May 2025 Maladministration Royal Borough Of Greenwich (202329847) Case 202329847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The … 13 May 2025 Maladministration Haringey London Borough Council (202324341) Case 202324341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints. 13 May 2025 Maladministration London Borough of Camden Council (202329817) Case 202329817 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 13 May 2025 Maladministration London Borough of Lambeth (202306806) Case 202306806 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building. 13 May 2025 Maladministration London Borough of Lambeth (202321721) Case 202321721 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has … 12 May 2025 Maladministration Haringey London Borough Council (202329072) Case 202329072 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould … 12 May 2025 Maladministration London Borough of Barking and Dagenham (202326813) Case 202326813 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The …