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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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25 Feb 2021 Maladministration Hinckley and Bosworth Borough Council (202011700) Case 202011700 · Local Authority / ALMO or TMO REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 24 Feb 2021 No Maladministration Broxtowe Borough Council (202008071) Case 202008071 · Local Authority / ALMO or TMO This complaint is about: 23 Feb 2021 Outside Jurisdiction Crawley Borough Council (202003168) Case 202003168 · Financial This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his … 16 Feb 2021 Maladministration Dudley Metropolitan Borough Council (201911389) Case 201911389 · Managing Relations The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint … 8 Feb 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202003469) Case 202003469 REPORT COMPLAINT 202003469 Sandwell Metropolitan Borough Council 9 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 No Maladministration Islington Council (202000921) Case 202000921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 No Maladministration London Borough of Sutton (201908725) Case 201908725 This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. … 29 Jan 2021 Partial Maladministration Rotherham Metropolitan Borough Council (201908898) Case 201908898 · Financial This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety … 28 Jan 2021 Partial Maladministration Crawley Borough Council (201913362) Case 201913362 The complaint is about the landlord’s handling of the resident's reports of: 27 Jan 2021 Maladministration London Borough of Redbridge (202002349) Case 202002349 · Local Authority / ALMO or TMO The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint … 19 Jan 2021 Partial Maladministration Woking Borough Council (202000175) Case 202000175 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; … 14 Jan 2021 Partial Maladministration Eastbourne Borough Council (202003830) Case 202003830 · Case Review The complaint refers to: The landlord’s handling of your transfer from your previous property. Information provided by the landlord at … 6 Jan 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (201913984) Case 201913984 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and … 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 2 Jan 2021 Partial Maladministration Welwyn Hatfield Borough Council (202003866) Case 202003866 · Old Property Condition migrated-2025 REPORT COMPLAINT 202003866 Welwyn Hatfield Borough Council 2 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Dec 2020 Reasonable Redress Eastbourne Borough Council (202003452) Case 202003452 REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Dec 2020 No Maladministration Brentwood Borough Council (202002909) Case 202002909 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property. 23 Dec 2020 Maladministration Sandwell Metropolitan Borough Council (201912989) Case 201912989 · Information and data management The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building. 22 Dec 2020 Maladministration Brentwood Borough Council (201915056) Case 201915056 · Local Authority / ALMO or TMO The complaint is about how the landlord handled a boundary issue relating to the resident’s property. 16 Dec 2020 No Maladministration Swindon Borough Council (201916176) Case 201916176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy. 15 Dec 2020 Reasonable Redress Basildon Borough Council (202002986) Case 202002986 · Old Property Condition migrated-2025 REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 7 Dec 2020 No Maladministration London Borough of Hackney (202001866) Case 202001866 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request …