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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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25 Jun 2025 Severe Maladministration London Borough of Camden Council (202442744) Case 202442744 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the resident’s property. 25 Jun 2025 Partial Maladministration London Borough of Hounslow (202410799) Case 202410799 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the … 25 Jun 2025 No Maladministration Royal Borough of Kensington and Chelsea (202326354) Case 202326354 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s rent arrears. 25 Jun 2025 Maladministration Sandwell Metropolitan Borough Council (202427041) Case 202427041 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling … 25 Jun 2025 No Maladministration Stevenage Borough Council (202428889) Case 202428889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request … 24 Jun 2025 Maladministration London Borough of Barnet (202437630) Case 202437630 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks from the property above the resident’s. 24 Jun 2025 Maladministration London Borough of Islington (202330834) Case 202330834 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to a wall in the resident’s garden. 24 Jun 2025 No Maladministration London Borough of Wandsworth (202329149) Case 202329149 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level … 24 Jun 2025 Maladministration London Borough of Wandsworth (202419149) Case 202419149 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling. 24 Jun 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331664) Case 202331664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. … 23 Jun 2025 Maladministration Gravesham Borough Council (202322422) Case 202322422 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the … 23 Jun 2025 Maladministration Haringey London Borough Council (202332464) Case 202332464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the … 23 Jun 2025 Maladministration London Borough of Islington (202316635) Case 202316635 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s mutual exchange. 23 Jun 2025 Maladministration London Borough of Lambeth (202422146) Case 202422146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. … 20 Jun 2025 Maladministration Haringey London Borough Council (202314857) Case 202314857 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp … 20 Jun 2025 Maladministration London Borough of Lambeth (202423875) Case 202423875 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the … 19 Jun 2025 Maladministration Gateshead Metropolitan Borough Council (202202659) Case 202202659 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 19 Jun 2025 Reasonable Redress Haringey London Borough Council (202327825) Case 202327825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property. 19 Jun 2025 Maladministration London Borough of Islington (202326274) Case 202326274 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the … 18 Jun 2025 Outside Jurisdiction Haringey London Borough Council (202331177) Case 202331177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being … 18 Jun 2025 Maladministration London Borough of Islington (202331959) Case 202331959 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 18 Jun 2025 Maladministration London Borough of Redbridge (202218043) Case 202218043 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. … 17 Jun 2025 Reasonable Redress Crawley Borough Council (202426918) Case 202426918 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter. 17 Jun 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202224928) Case 202224928 · Local Authority / ALMO or TMO The complaint is about the council's handling of the resident’s reports of no heating or hot water. 17 Jun 2025 Partial Maladministration London Borough of Camden Council (202322301) Case 202322301 · Local Authority / ALMO or TMO REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jun 2025 Maladministration London Borough of Sutton (202420779) Case 202420779 · Local Authority / ALMO or TMO This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 17 Jun 2025 Maladministration Redditch Borough Council (202331009) Case 202331009 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 17 Jun 2025 No Maladministration Rochdale Boroughwide Housing Limited (202328355) Case 202328355 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related … 16 Jun 2025 Maladministration London Borough of Camden Council (202423527) Case 202423527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. … 16 Jun 2025 Maladministration London Borough of Islington (202325132) Case 202325132 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled … 16 Jun 2025 Reasonable Redress London Borough of Islington (202331875) Case 202331875 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of rodent infestation. 13 Jun 2025 No Maladministration Royal Borough Of Greenwich (202311393) Case 202311393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above. 13 Jun 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202332318) Case 202332318 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out … 12 Jun 2025 Maladministration Barnsley Metropolitan Borough Council (202316004) Case 202316004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint. 12 Jun 2025 Reasonable Redress London Borough of Islington (202326139) Case 202326139 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering. 12 Jun 2025 Maladministration London Borough of Islington (202332440) Case 202332440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a complaint about staff conduct. 12 Jun 2025 Maladministration London Borough of Lambeth (202300177) Case 202300177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the … 12 Jun 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202329287) Case 202329287 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that … 11 Jun 2025 Maladministration London Borough of Barking and Dagenham (202319660) Case 202319660 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s … 11 Jun 2025 Maladministration London Borough of Brent (202226957) Case 202226957 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level … 11 Jun 2025 Maladministration London Borough of Hammersmith and Fulham (202325833) Case 202325833 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of front door repairs. 11 Jun 2025 Maladministration London Borough of Islington (202326234) Case 202326234 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the roof repair and the associated internal damage. 11 Jun 2025 Partial Maladministration London Borough of Islington (202423374) Case 202423374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall. 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202301512) Case 202301512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of … 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202423546) Case 202423546 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about … 11 Jun 2025 Maladministration London Borough of Newham (202218328) Case 202218328 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint. 10 Jun 2025 Maladministration Haringey London Borough Council (202307195) Case 202307195 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for … 10 Jun 2025 Maladministration London Borough of Brent (202415446) Case 202415446 · Local Authority / ALMO or TMO The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered … 10 Jun 2025 Maladministration London Borough of Camden Council (202321315) Case 202321315 · Financial The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account. 10 Jun 2025 Maladministration London Borough of Hounslow (202422936) Case 202422936 · Local Authority / ALMO or TMO REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining …