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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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10 Jun 2025 Maladministration London Borough of Islington (202312470) Case 202312470 · Local Authority / ALMO or TMO The complaint is about: 10 Jun 2025 Maladministration London Borough of Lambeth (202329146) Case 202329146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s complaint about lift issues. 10 Jun 2025 Maladministration London Borough of Tower Hamlets (202331416) Case 202331416 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. … 10 Jun 2025 Maladministration Royal Borough of Kingston Upon Thames (202326374) Case 202326374 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to replace the resident’s garden fence. 9 Jun 2025 Maladministration Kirklees Metropolitan Borough Council (202322413) Case 202322413 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We … 9 Jun 2025 Maladministration London Borough of Croydon (202331071) Case 202331071 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint … 9 Jun 2025 Maladministration London Borough of Lambeth (202315909) Case 202315909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water … 6 Jun 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202402589) Case 202402589 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage … 6 Jun 2025 Maladministration London Borough of Havering Council (202323075) Case 202323075 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed. 6 Jun 2025 Severe Maladministration London Borough of Havering Council (202340938) Case 202340938 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also … 6 Jun 2025 Partial Maladministration London Borough of Lambeth (202323039) Case 202323039 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint. 6 Jun 2025 Partial Maladministration Waverley Borough Council (202322576) Case 202322576 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint. 5 Jun 2025 Maladministration Haringey London Borough Council (202321928) Case 202321928 · Local Authority / ALMO or TMO REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Jun 2025 Reasonable Redress London Borough of Islington (202410898) Case 202410898 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs. 5 Jun 2025 Maladministration London Borough of Tower Hamlets (202202779) Case 202202779 · Local Authority / ALMO or TMO The complaint is about the information provided in the landlord’s end of year service charge summaries. 4 Jun 2025 Maladministration Broxtowe Borough Council (202330775) Case 202330775 · Managing Relations The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling. 4 Jun 2025 Outside Jurisdiction Dudley Metropolitan Borough Council (202227853) Case 202227853 · Occupancy Rights The complaint is about the landlord’s handling of a tenancy fraud investigation. 4 Jun 2025 No Maladministration London Borough of Lambeth (202234540) Case 202234540 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to move to a different borough. 4 Jun 2025 Maladministration London Borough of Tower Hamlets (202435924) Case 202435924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 3 Jun 2025 Maladministration London Borough of Lambeth (202336003) Case 202336003 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered … 2 Jun 2025 Partial Maladministration London Borough of Redbridge (202320807) Case 202320807 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint. 31 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202306618) Case 202306618 · Local Authority / ALMO or TMO The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the … 30 May 2025 Maladministration Dudley Metropolitan Borough Council (202327564) Case 202327564 · Financial The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs. 30 May 2025 Maladministration Haringey London Borough Council (202338198) Case 202338198 · Managing Relations The complaint is about the landlord's handling of: Roof repairs. Complaint handling. 30 May 2025 Maladministration Kirklees Metropolitan Borough Council (202414629) Case 202414629 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have … 30 May 2025 No Maladministration Kirklees Metropolitan Borough Council (202419450) Case 202419450 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over … 30 May 2025 Outside Jurisdiction London Borough of Camden Council (202317709) Case 202317709 · Local Authority / ALMO or TMO This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in … 30 May 2025 Maladministration London Borough of Camden Council (202410608) Case 202410608 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling. 30 May 2025 Maladministration London Borough of Islington (202320156) Case 202320156 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of external repairs to brickwork and a window frame. 30 May 2025 Maladministration London Borough of Islington (202346403) Case 202346403 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 30 May 2025 Partial Maladministration London Borough of Islington (202413663) Case 202413663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to … 30 May 2025 Maladministration London Borough of Islington (202422140) Case 202422140 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, … 29 May 2025 Maladministration London Borough of Barking and Dagenham (202326483) Case 202326483 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. … 29 May 2025 Outside Jurisdiction London Borough of Barnet (202424126) Case 202424126 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks, damp and mould. 29 May 2025 Maladministration London Borough of Hackney (202417345) Case 202417345 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 29 May 2025 Maladministration London Borough of Hackney (202425669) Case 202425669 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs. 29 May 2025 Partial Maladministration London Borough of Lambeth (202325251) Case 202325251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to … 29 May 2025 Maladministration London Borough of Lambeth (202424802) Case 202424802 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent … 29 May 2025 Partial Maladministration London Borough of Lambeth (202428770) Case 202428770 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and support … 29 May 2025 Maladministration London Borough of Lambeth (202434327) Case 202434327 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has … 29 May 2025 Partial Maladministration London Borough of Waltham Forest (202424336) Case 202424336 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s mutual exchange. Reports of water ingress, damp and mould. Outstanding … 29 May 2025 Reasonable Redress London Borough of Wandsworth (202330253) Case 202330253 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property. 28 May 2025 Reasonable Redress Eastbourne Borough Council (202330568) Case 202330568 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at … 28 May 2025 Partial Maladministration Haringey London Borough Council (202342751) Case 202342751 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of … 28 May 2025 No Maladministration London Borough of Hackney (202328406) Case 202328406 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also … 28 May 2025 Maladministration London Borough of Hammersmith and Fulham (202421435) Case 202421435 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns … 28 May 2025 Maladministration London Borough of Islington (202326754) Case 202326754 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint. 28 May 2025 Maladministration London Borough of Lambeth (202329603) Case 202329603 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The … 28 May 2025 Maladministration London Borough of Lewisham (202217704) Case 202217704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint. 28 May 2025 Maladministration Slough Borough Council (202305272) Case 202305272 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the …