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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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23 Apr 2025 Maladministration London Borough of Camden Council (202332543) Case 202332543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman … 23 Apr 2025 Outside Jurisdiction London Borough of Islington (202333492) Case 202333492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour. 23 Apr 2025 Severe Maladministration London Borough of Newham (202303385) Case 202303385 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated … 23 Apr 2025 Maladministration London Borough of Redbridge (202409090) Case 202409090 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to … 22 Apr 2025 Maladministration London Borough of Barnet (202323383) Case 202323383 · Responsive repairs/activity This complaint is about the landlord’s handling of water ingress at the property. 22 Apr 2025 Maladministration London Borough of Lambeth (202316552) Case 202316552 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs. 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202327447) Case 202327447 · Local Authority / ALMO or TMO The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202346836) Case 202346836 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that … 17 Apr 2025 Maladministration London Borough of Islington (202333554) Case 202333554 · Estate Management The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building … 17 Apr 2025 Maladministration London Borough of Lambeth (202321970) Case 202321970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint … 17 Apr 2025 Maladministration London Borough of Lambeth (202411410) Case 202411410 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the … 17 Apr 2025 Maladministration London Borough of Lewisham (202328037) Case 202328037 · Managing Relations The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint. 15 Apr 2025 No Maladministration Brentwood Borough Council (202315156) Case 202315156 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell. 15 Apr 2025 Maladministration Welwyn Hatfield Borough Council (202409744) Case 202409744 · Information and data management The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. … 14 Apr 2025 Maladministration Haringey London Borough Council (202401088) Case 202401088 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic … 14 Apr 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202328627) Case 202328627 · Local Authority / ALMO or TMO The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB). 14 Apr 2025 Maladministration London Borough of Barnet (202314823) Case 202314823 · Local Authority / ALMO or TMO The resident has complained about the installation of a new fire safety alarm system in her property . 14 Apr 2025 Maladministration London Borough of Camden Council (202417323) Case 202417323 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated … 14 Apr 2025 Maladministration London Borough of Lewisham (202345032) Case 202345032 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss … 14 Apr 2025 Maladministration Swindon Borough Council (202324022) Case 202324022 · Local Authority / ALMO or TMO The landlord’s handling of bathroom repairs relating to damp and mould. 12 Apr 2025 Outside Jurisdiction London Borough of Lambeth (202330223) Case 202330223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges. 11 Apr 2025 Maladministration Kirklees Metropolitan Borough Council (202324759) Case 202324759 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s … 11 Apr 2025 No Maladministration London Borough of Barnet (202322862) Case 202322862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the … 10 Apr 2025 Maladministration London Borough of Lewisham (202410375) Case 202410375 · Managing Relations The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. … 10 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202232768) Case 202232768 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s … 9 Apr 2025 Maladministration London Borough of Havering Council (202317745) Case 202317745 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 8 Apr 2025 Outside Jurisdiction London Borough of Enfield (202338241) Case 202338241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to … 8 Apr 2025 Maladministration London Borough of Havering Council (202327772) Case 202327772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint. 8 Apr 2025 Maladministration London Borough of Tower Hamlets (202318376) Case 202318376 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint. 7 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202308348) Case 202308348 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of … 7 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202322496) Case 202322496 · Financial The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling … 7 Apr 2025 Maladministration London Borough of Newham (202310755) Case 202310755 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 7 Apr 2025 Maladministration London Borough of Redbridge (202329547) Case 202329547 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 3 Apr 2025 Maladministration London Borough of Camden Council (202327461) Case 202327461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s … 3 Apr 2025 Partial Maladministration London Borough of Lambeth (202322849) Case 202322849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs. 3 Apr 2025 Maladministration West Lancashire Borough Council (202315032) Case 202315032 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit. 1 Apr 2025 Partial Maladministration London Borough of Newham (202421897) Case 202421897 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp … 31 Mar 2025 Maladministration Castle Point Borough Council (202403123) Case 202403123 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property. 31 Mar 2025 Maladministration Cheltenham Borough Homes Limited (202222578) Case 202222578 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling. 31 Mar 2025 Maladministration London Borough of Barking and Dagenham (202216208) Case 202216208 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will … 31 Mar 2025 Partial Maladministration London Borough of Brent (202413027) Case 202413027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof … 31 Mar 2025 Maladministration London Borough of Camden Council (202324855) Case 202324855 · Estate Management The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no … 31 Mar 2025 Partial Maladministration London Borough of Croydon (202405183) Case 202405183 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also … 31 Mar 2025 Maladministration London Borough of Hammersmith and Fulham (202313990) Case 202313990 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks … 31 Mar 2025 No Maladministration London Borough of Havering Council (202416725) Case 202416725 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Maladministration London Borough of Lambeth (202322315) Case 202322315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint. 31 Mar 2025 Partial Maladministration London Borough of Newham (202205788) Case 202205788 · Information and data management The complaint is about the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to … 31 Mar 2025 Maladministration London Borough of Waltham Forest (202405702) Case 202405702 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The … 31 Mar 2025 Reasonable Redress London Borough of Waltham Forest (202428160) Case 202428160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.