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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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12 May 2025 Maladministration London Borough of Havering Council (202404302) Case 202404302 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 12 May 2025 Partial Maladministration London Borough of Islington (202424420) Case 202424420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request … 12 May 2025 Maladministration London Borough of Newham (202421004) Case 202421004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and … 12 May 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202323133) Case 202323133 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property. 12 May 2025 Partial Maladministration Stevenage Borough Council (202300243) Case 202300243 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at … 9 May 2025 Maladministration Basildon Borough Council (202320344) Case 202320344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for … 9 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202423217) Case 202423217 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns … 9 May 2025 No Maladministration Sandwell Metropolitan Borough Council (202417491) Case 202417491 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for a fence. 7 May 2025 Reasonable Redress Royal Borough of Kingston Upon Thames (202422490) Case 202422490 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection. 6 May 2025 Partial Maladministration Ipswich Borough Council (202326517) Case 202326517 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint. 6 May 2025 Maladministration London Borough of Camden Council (202322539) Case 202322539 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also … 6 May 2025 Maladministration Sandwell Metropolitan Borough Council (202414527) Case 202414527 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also … 2 May 2025 Maladministration London Borough of Lambeth (202418715) Case 202418715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated … 1 May 2025 Outside Jurisdiction Haringey London Borough Council (202302313) Case 202302313 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof. 30 Apr 2025 Partial Maladministration Brentwood Borough Council (202423316) Case 202423316 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, … 30 Apr 2025 Partial Maladministration Haringey London Borough Council (202416668) Case 202416668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment … 30 Apr 2025 Maladministration London Borough of Camden Council (202407729) Case 202407729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste … 30 Apr 2025 Partial Maladministration London Borough of Croydon (202402696) Case 202402696 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint. 30 Apr 2025 Maladministration London Borough of Harrow (202345085) Case 202345085 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external … 30 Apr 2025 Maladministration London Borough of Hillingdon (202322717) Case 202322717 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 30 Apr 2025 Maladministration London Borough of Islington (202301334) Case 202301334 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns … 30 Apr 2025 Partial Maladministration London Borough of Islington (202411101) Case 202411101 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has … 30 Apr 2025 Maladministration London Borough of Lambeth (202219263) Case 202219263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also … 30 Apr 2025 Maladministration London Borough of Lambeth (202327193) Case 202327193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the … 30 Apr 2025 Maladministration London Borough of Lewisham (202408551) Case 202408551 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports … 30 Apr 2025 Maladministration London Borough of Lewisham (202418158) Case 202418158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and … 30 Apr 2025 Maladministration London Borough of Tower Hamlets (202329830) Case 202329830 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has … 30 Apr 2025 Maladministration London Borough of Waltham Forest (202425232) Case 202425232 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the … 30 Apr 2025 Partial Maladministration Stevenage Borough Council (202308817) Case 202308817 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The … 29 Apr 2025 Maladministration Basildon Borough Council (202323861) Case 202323861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also … 29 Apr 2025 Maladministration London Borough of Brent (202328862) Case 202328862 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall … 29 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202316559) Case 202316559 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of … 29 Apr 2025 Maladministration London Borough of Hillingdon (202323642) Case 202323642 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment … 29 Apr 2025 Reasonable Redress London Borough of Hounslow (202325961) Case 202325961 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 29 Apr 2025 Partial Maladministration London Borough of Lambeth (202311666) Case 202311666 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties … 29 Apr 2025 No Maladministration London Borough of Lambeth (202314858) Case 202314858 · Local Authority / ALMO or TMO REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2025 Partial Maladministration London Borough of Lewisham (202400846) Case 202400846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. … 29 Apr 2025 Maladministration London Borough of Lewisham (202419068) Case 202419068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair … 29 Apr 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202321903) Case 202321903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas . 29 Apr 2025 Maladministration Rochdale Boroughwide Housing Limited (202323080) Case 202323080 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in … 29 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202127512) Case 202127512 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended … 29 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202411245) Case 202411245 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The … 29 Apr 2025 Maladministration Wokingham Borough Council (202333811) Case 202333811 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent … 28 Apr 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202427118) Case 202427118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint. 28 Apr 2025 Partial Maladministration London Borough of Barnet (202403095) Case 202403095 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. … 25 Apr 2025 Maladministration Reading Borough Council (202332425) Case 202332425 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property. 24 Apr 2025 Maladministration Haringey London Borough Council (202341320) Case 202341320 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s … 24 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202426557) Case 202426557 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate … 24 Apr 2025 Maladministration London Borough of Lambeth (202228806) Case 202228806 · Estate Management The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, … 24 Apr 2025 No Maladministration Swindon Borough Council (202321619) Case 202321619 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).