Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
30 Aug 2024 Maladministration Lewisham Council (202309875) Case 202309875 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of responsive … 30 Aug 2024 Maladministration Lewisham Council (202313145) Case 202313145 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also … 30 Aug 2024 Partial Maladministration Lewisham Council (202328076) Case 202328076 · Managing Relations The complaint is about the landlord’s handling of a leak. The Ombudsman will also be considering the landlord’s complaint handling. 30 Aug 2024 Reasonable Redress London Borough of Brent (202305118) Case 202305118 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 30 Aug 2024 Partial Maladministration London Borough of Brent (202325045) Case 202325045 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. the … 30 Aug 2024 Maladministration London Borough of Hackney (202309724) Case 202309724 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints … 30 Aug 2024 Partial Maladministration London Borough of Newham (202215506) Case 202215506 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB) from his neighbours; Handling of the … 30 Aug 2024 Partial Maladministration London Borough of Newham (202222349) Case 202222349 · Managing Relations The complaint is about the landlord’s handing of: The resident’s requests for documents. The associated complaint. 30 Aug 2024 Maladministration London & Quadrant Housing Trust (202309774) Case 202309774 · Old Complaints Handling categories The complaint is about: The landlord's handling of repairs to the resident's shower unit. The landlord's complaints handling. 30 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202224694) Case 202224694 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have … 30 Aug 2024 Outside Jurisdiction Norwich City Council (202232323) Case 202232323 · Financial REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the … 30 Aug 2024 Maladministration Notting Hill Genesis (NHG) (202211220) Case 202211220 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's response to a leak, and her request for compensation for the damage this … 30 Aug 2024 Partial Maladministration One Housing Group Limited (202231151) Case 202231151 · Estate Management The complaint is about the resident’s reports of: A request for a refund for stolen parcels. The level of security … 30 Aug 2024 Maladministration Onward Homes Limited (202327821) Case 202327821 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about: Reports of damp and mould. A request for rehousing. 30 Aug 2024 Reasonable Redress Orbit Group Limited (202226086) Case 202226086 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property. 30 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202222668) Case 202222668 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The … 30 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202302943) Case 202302943 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to an expansion vessel causing no heating and hot water. The … 30 Aug 2024 Maladministration Paragon Asra Housing Limited (202341638) Case 202341638 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and … 30 Aug 2024 Partial Maladministration Peabody Trust (202301179) Case 202301179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. … 30 Aug 2024 Partial Maladministration Red Kite Community Housing Limited (202331147) Case 202331147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202317207) Case 202317207 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202329501) Case 202329501 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property. 30 Aug 2024 Reasonable Redress Rochdale Boroughwide Housing Limited (202308691) Case 202308691 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 30 Aug 2024 Partial Maladministration Sanctuary Housing Association (202310266) Case 202310266 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: A boiler replacement. Issues with the resident’s electricity supply. A leak through … 30 Aug 2024 Partial Maladministration Soho Housing Association Limited (202214269) Case 202214269 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident about its handling of their antisocial behaviour (‘ASB’) reports. The … 30 Aug 2024 Maladministration Somerset Council (202305160) Case 202305160 · Managing Relations The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling … 30 Aug 2024 Partial Maladministration Southern Housing (202222453) Case 202222453 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of a leak from the property above her. This report … 30 Aug 2024 Maladministration Southern Housing (202305489) Case 202305489 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs to the communal lift. The resident’s reports … 30 Aug 2024 Partial Maladministration Southern Housing (202347452) Case 202347452 · Information and data management The complaint is about the landlord’s handling of the resident’s: Request for adaptations. Reports of required repairs. The Ombudsman has … 30 Aug 2024 Maladministration Southern Housing (202400649) Case 202400649 · Old Property Condition categories The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs. 30 Aug 2024 Maladministration Sovereign Network Homes (202225299) Case 202225299 · Information and data management The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. … 30 Aug 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202336875) Case 202336875 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a management transfer. 30 Aug 2024 Maladministration Stockport Homes Limited (202113135) Case 202113135 · Old Property Condition categories The resident’s complaint is about the landlord’s response to her request that it install drainage to remedy build-ups of standing … 30 Aug 2024 Maladministration Thanet District Council (202226191) Case 202226191 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his … 30 Aug 2024 Reasonable Redress The Guinness Partnership Limited (202315404) Case 202315404 · Managing Relations The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman … 30 Aug 2024 Partial Maladministration The Guinness Partnership Limited (202337778) Case 202337778 · Estate Management The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing … 30 Aug 2024 Partial Maladministration West Kent Housing Association (202307022) Case 202307022 · Managing Relations The complaint is about the landlord’s handling of: A staff member’s conduct during a telephone call with the resident. The … 29 Aug 2024 Maladministration A2Dominion Housing Group Limited (202215451) Case 202215451 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The … 29 Aug 2024 Maladministration bpha Limited (202215672) Case 202215672 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the … 29 Aug 2024 Partial Maladministration Camden Council (202219932) Case 202219932 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and … 29 Aug 2024 Maladministration Clarion Housing Association Limited (202224938) Case 202224938 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The … 29 Aug 2024 Maladministration First Choice Homes Oldham Limited (202321742) Case 202321742 · Managing Relations This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint. 29 Aug 2024 Partial Maladministration Futures Housing Group Limited (202310685) Case 202310685 · Health and Safety (inc. building safety) The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the … 29 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202303590) Case 202303590 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request for rehousing. Associated formal … 29 Aug 2024 Partial Maladministration Home Group Limited (202312599) Case 202312599 · Estate Management The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents … 29 Aug 2024 Maladministration Hyde Housing Association Limited (202302504) Case 202302504 · Financial The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s … 29 Aug 2024 Maladministration Lambeth Council (202323146) Case 202323146 · Estate Management The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also … 29 Aug 2024 Partial Maladministration London Borough of Croydon (202325855) Case 202325855 · Managing Relations The complaint is about the landlord’s: breach of a disrepair settlement agreement. handling of temporary accommodation for the resident. The … 29 Aug 2024 Partial Maladministration London Borough of Waltham Forest (202321929) Case 202321929 · Managing Relations The complaint is about: The landlord’s management of the resident’s ASB reports. The landlord’s handling of a report that one … 29 Aug 2024 Maladministration Mansfield District Council (202322775) Case 202322775 · Information and data management The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the …