Karbon Homes Limited (202337281)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Newham (202307695)
The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This Service has also investigated the landlord's complaint handling.
Peabody Trust (202318053)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Richmond Housing Partnership Limited (202317372)
The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting in the building. This service has also considered the landlord’s complaint handling.
Stevenage Borough Council (202342284)
The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Thrive Homes Limited (202414519)
The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint.
Trent & Dove Housing Limited (202230178)
The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. Unannounced visits by the landlord’s contractors. This Service has also considered the landlord’s handling of the complaint.
Westminster City Council (202233439)
The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
A2Dominion Housing Group Limited (202404479)
The complaint is about the landlord’s handling of window repairs.
Clarion Housing Association Limited (202302128)
The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.
Gateshead Metropolitan Borough Council (202337941)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour.
Hightown Housing Association Limited (202348167)
The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building.
Hyde Housing Association Limited (202348333)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Leeds City Council (202340244)
The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202323467)
The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent damp and mould. Response to the resident’s reports of intermittent water leaks from the property above. Complaint handling.
One Vision Housing Limited (202306170)
The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back garden. This Service has also considered the landlord’s handling of the complaint.
Plus Dane Housing Limited (202300413)
The complaint is about the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request for information to show how the service charges, sinking fund and sales surcharges are calculated and administered. The Ombudsman has also considered the landlord’s complaint handling.
Retirement Lease Housing Association (RLHA) (202307482)
The complaint is about the landlord’s response to the resident’s request to sublet the property.
Sanctuary Housing Association (202318899)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows and kitchen worktop. The associated complaint.
Southwark Council (202319618)
The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling of repairs to the property’s windows. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Sovereign Network Group (202327333)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of costs.
Your Housing Group Limited (202308167)
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Your Housing Group Limited (202321447)
The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint.
A2Dominion Housing Group Limited (202410443)
The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling.
City of Westminster Council (202404101)
This complaint is about the landlord’s handling of reports of water ingress at the property.
First Choice Homes Oldham Limited (202222875)
The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. The flooring Replacement of the window hinge. His email address being blocked. This Service has also considered the landlord’s handling of the complaint.
One Vision Housing Limited (202328392)
This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed.
Orbit Group Limited (202310227)
The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint.
Places for People Group Limited (202212323)
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct. Complaint handling.
Sanctuary Housing Association (202401611)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a leak into the property and subsequent damp and mould. Reports of works required to the windows. Associated complaint.
Sheffield City Council (202403208)
The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. This Service has also investigated the landlord’s complaint handling.
Thirteen Housing Group Limited (202324270)
The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to reports of damp and mould. response to reports of poor staff conduct. response to reports of property damage.
Clarion Housing Association Limited (202343292)
The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property. Handling of the residents reports of a faulty smoke alarm at the property. Response to the resident's reports of noise caused by contractors and …
Haringey London Borough Council (202228446)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance schedule. The maintenance of the communal green areas. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202339705)
The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated complaint.
London Borough of Lewisham (202412719)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent damage to personal belongings.
London & Quadrant Housing Trust (L&Q) (202310865)
The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.
Places for People Group Limited (202222037)
The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202311558)
The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be referred to a professional witness service. The Ombudsman has also considered the landlord’s complaint handling.
The Pioneer Housing and Community Group Limited (202330125)
The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.
Wandle Housing Association Limited (202324441)
The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking hot water tap. Associated complaint.
Bolton at Home Limited (202404403)
The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint.
Bournemouth, Christchurch and Poole Council (202319629)
The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. Communal areas and related cleaning.
Camden Council (202313316)
The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings.
Curo Places Limited (202331355)
The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of correspondence from the resident. response to the resident’s request for a hard copy of the tenancy agreement. respon se to the resident’s complaint about the conduct of a member of …
GreenSquareAccord Limited (202403559)
This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.
Home Group Limited (202406373)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a management transfer. The resident’s reports regarding the standard of communal cleaning. The resident’s concerns about the previous management transfer in 2020. The Ombudsman has also investigated the landlord’s handling of …
Onward Homes Limited (202344019)
The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the wastewater treatment plant. Handling of the related complaint.
Paragon Asra Housing Limited (202221406)
The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint.
Paragon Asra Housing Limited (202224968)
The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)