Southern Housing (202410354)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Network Homes (202318203)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint.
Stroud District Council (202341939)
The complaint is about the landlord’s handling of roof repairs and associated leaks.
Vico Homes Limited (202327370)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.
Vivid Housing Limited (202406134)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s associated complaint.
Camden Council (202308569)
The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated.
City of Wolverhampton Council (202210090)
The complaint is about the landlord’s handling of repairs to the resident’s property including the front door, the back door, electrical sockets, kitchen cupboards, structural works undertaken by a previous tenant, no air vents, rotten floorboards, rotten felt roofs on outhouses and a bay window, damaged plasterwork, and uneven paving …
Islington Council (202400195)
The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also considered the landlord’s: decision not to conduct a further inspection of the resident’s front door. complaint handling.
London Borough of Hackney (202338451)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
Orbit Housing Association Limited (202315965)
The complaint is about the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following a leak. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Peabody Trust (202108664)
The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which was approved in June 2023. The Ombudsman has also investigated the landlord’s record keeping.
Places for People Group Limited (202315481)
The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns regarding its supported living accommodation residents being vetted, checked on, and provided with support. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202329249)
The complaint is about the landlord’s handling of repairs to the resident’s: Boiler. Kitchen appliances. Door entry system.
Vivid Housing Limited (202404623)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint.
West Kent Housing Association (202127636)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint.
Chelmer Housing Partnership Limited (202329601)
The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We have also considered the landlord’s record keeping.
Clarion Housing Association Limited (202303921)
The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.
London Borough of Hackney (202407740)
This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Lewisham (202314146)
The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling of the complaint will also be considered.
Orbit Group Limited (202315846)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on her behalf. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202303458)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Reading Borough Council (202009966)
The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.
Thurrock Council (202344415)
The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp and mould in the property, including the quality of repair works. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Torus62 Limited (202413004)
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports of damp and mould in the property. The resident’s complaint.
Wandle Housing Association Limited (202321331)
The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
Wiltshire Council (202346931)
The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a kitchen upgrade. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202225982)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Anchor Hanover Group (202304064)
The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. The Ombudsman has also assessed the landlord’s complaint handling.
Bassetlaw District Council (202311895)
The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas supply.
Camden Council (202415803)
This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies.
Gateshead Metropolitan Borough Council (202303720)
The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Jigsaw Homes Group Limited (202400224)
The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Lewisham Council (202344524)
The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202333409)
The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective drains, and a leaking stack pipe. Response to the resident’s reports of leaking guttering. The Ombudsman has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202305890)
The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the landlord’s handling of the complaint.
Luton Borough Council (202316649)
The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury cause by the presence of damp and mould. The resident’s right to buy application. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Midland Heart Limited (202400462)
The complaint is about how the landlord handled the resident’s reports of damp and mould.
Richmond Housing Partnership Limited (202306902)
The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant .
Southampton City Council (202220421)
The complaint is about the resident’s report of repairs to the heating system and the associated charge.
Sovereign Network Group (202220497)
The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end of the house from July 2022 to January 2023. Repairs of the ceilings and works to address mould during her decant from …
The Guinness Partnership Limited (202229032)
The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered the landlord’s complaint handling.
Woking Borough Council (202336419)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Your Housing Group Limited (202330966)
The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.
London Borough of Hillingdon (202402457)
The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould.
London Borough of Hounslow (202218743)
The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints handling.
Oadby and Wigston Borough Council (202345185)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202225229)
The complaint is about the landlord’s handling of reports of a roof leak.
Peabody Trust (202315457)
The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Platform Housing Group Limited (202307100)
The complaint is about the landlord’s handling of: A window repair. Damp and mould.
Southampton City Council (202322414)
The complaint is about the landlord’s handling of reports of damp and mould in the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)