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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
29 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202309979) Case 202309979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the kitchen. The storage … 29 Aug 2024 Maladministration Midland Heart Limited (202327859) Case 202327859 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint. 29 Aug 2024 No Maladministration North Yorkshire Council (202302252) Case 202302252 · Old Property Condition categories The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents … 29 Aug 2024 Maladministration One Housing Group Limited (202234703) Case 202234703 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water in the property. 29 Aug 2024 Partial Maladministration One Manchester Limited (202310519) Case 202310519 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 29 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202346667) Case 202346667 · Information and data management The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start … 29 Aug 2024 Maladministration Peabody Trust (202214402) Case 202214402 · Financial The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint. 29 Aug 2024 Maladministration Peabody Trust (202339084) Case 202339084 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the … 29 Aug 2024 Partial Maladministration Portsmouth City Council (202309777) Case 202309777 · Old Tenants Behaviour categories The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour (ASB) from his … 29 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202305819) Case 202305819 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs in … 29 Aug 2024 Maladministration Rooftop Housing Association Limited (202325127) Case 202325127 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked … 29 Aug 2024 Partial Maladministration Sanctuary Housing Association (202306588) Case 202306588 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Plastering repairs. Reports of damp. Reports about the boiler, radiator and shower … 29 Aug 2024 Maladministration Southern Housing (202340257) Case 202340257 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman … 29 Aug 2024 Maladministration South Tyneside Council (202234416) Case 202234416 · Information and data management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior … 29 Aug 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202319943) Case 202319943 · Old Complaints Handling categories REPORT COMPLAINT 202319943 Sovereign Network Homes 29 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202303770) Case 202303770 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202313653) Case 202313653 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and … 29 Aug 2024 Maladministration The Riverside Group Limited (202310549) Case 202310549 · Estate Management The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. … 29 Aug 2024 Maladministration Wandle Housing Association Limited (202346420) Case 202346420 · Old Complaints Handling categories This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered … 29 Aug 2024 Partial Maladministration Westminster City Council (202340118) Case 202340118 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint. 29 Aug 2024 Maladministration Yorkshire Housing Limited (202311594) Case 202311594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint. 28 Aug 2024 No Maladministration Citizen Housing (202300932) Case 202300932 · Financial The complaint is about the landlord’s handling of the resident’s rent account, including arrears. 28 Aug 2024 No Maladministration Citizen Housing (202313888) Case 202313888 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement internal doors. 28 Aug 2024 Partial Maladministration Home Group Limited (202310296) Case 202310296 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202303045) Case 202303045 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202317272) Case 202317272 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s … 28 Aug 2024 Reasonable Redress Islington Council (202346506) Case 202346506 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property. 28 Aug 2024 Partial Maladministration Leicester City Council (202214224) Case 202214224 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. … 28 Aug 2024 Outside Jurisdiction LiveWest Homes Limited (202322562) Case 202322562 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Aug 2024 Maladministration London Borough of Ealing (202225737) Case 202225737 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated … 28 Aug 2024 Partial Maladministration London Borough of Hammersmith and Fulham (202303975) Case 202303975 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of a leak and associated damp and mould report. The landlord’s handling of … 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202335641) Case 202335641 · Old Property Condition categories The complaint is about the landlord’s handling of reported leaks in the property. 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347485) Case 202347485 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her … 28 Aug 2024 Maladministration Peabody Trust (202335463) Case 202335463 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. … 28 Aug 2024 Partial Maladministration Sanctuary Housing Association (202220062) Case 202220062 · Managing Relations The complaint is about: The landlord's handling of the resident's repair reports The landlord's complaint handling. 28 Aug 2024 Reasonable Redress Sanctuary Housing Association (202325736) Case 202325736 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 28 Aug 2024 Partial Maladministration Southend-on-Sea City Council (202310117) Case 202310117 · Information and data management The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested … 28 Aug 2024 Maladministration Southern Housing (202213583) Case 202213583 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The … 28 Aug 2024 Partial Maladministration Southern Housing (202337318) Case 202337318 · Managing Relations The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about … 28 Aug 2024 Reasonable Redress Sovereign Network Homes (Former Network Homes) (202309571) Case 202309571 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould in the resident’s property. 28 Aug 2024 Partial Maladministration Stonewater Limited (202334622) Case 202334622 · Financial The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered … 28 Aug 2024 Partial Maladministration The Riverside Group Limited (202212964) Case 202212964 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the … 27 Aug 2024 Maladministration Ashford Borough Council (202308502) Case 202308502 · Information and data management The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman … 27 Aug 2024 No Maladministration Bristol City Council (202233143) Case 202233143 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by … 27 Aug 2024 Partial Maladministration Home Group Limited (202303198) Case 202303198 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The … 27 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318965) Case 202318965 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in … 27 Aug 2024 Maladministration London Borough of Hackney (202229549) Case 202229549 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated … 27 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202220405) Case 202220405 · Managing Relations The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint. 27 Aug 2024 Partial Maladministration Notting Hill Genesis (NHG) (202309201) Case 202309201 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of pests. Concerns about … 27 Aug 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202225541) Case 202225541 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and …