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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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14 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202311793) Case 202311793 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal … 14 Apr 2025 Partial Maladministration Peabody Trust (202321123) Case 202321123 · Managing Relations The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative … 11 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223865) Case 202223865 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated … 11 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202306386) Case 202306386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs. 11 Apr 2025 Partial Maladministration Peabody Trust (202213665) Case 202213665 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have … 11 Apr 2025 Partial Maladministration Peabody Trust (202345157) Case 202345157 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated … 10 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312902) Case 202312902 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak. 10 Apr 2025 Maladministration Newlon Housing Trust (202425663) Case 202425663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 8 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202210958) Case 202210958 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A … 8 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202309874) Case 202309874 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and … 7 Apr 2025 Mediation London & Quadrant Housing Trust (L&Q) (202419794) Case 202419794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of pest infestation. 7 Apr 2025 Partial Maladministration Peabody Trust (202318960) Case 202318960 · Financial The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A … 4 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202403327) Case 202403327 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal … 4 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400693) Case 202400693 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and … 3 Apr 2025 Partial Maladministration Glover’s Trust Endowed Fund (202340175) Case 202340175 · Almshouse The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about … 3 Apr 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202225736) Case 202225736 · Managing Relations This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets … 3 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202416158) Case 202416158 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 1 Apr 2025 Reasonable Redress Peabody Trust (202305552) Case 202305552 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (202325383) Case 202325383 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint. 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202322448) Case 202322448 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202331777) Case 202331777 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about its caretaking and ground maintenance services. Complaint. 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202413917) Case 202413917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns about staff conduct. … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416766) Case 202416766 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419554) Case 202419554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419855) Case 202419855 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated … 31 Mar 2025 Maladministration Peabody Trust (202218975) Case 202218975 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint. 31 Mar 2025 Maladministration Peabody Trust (202312236) Case 202312236 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint. 31 Mar 2025 Maladministration Peabody Trust (202325915) Case 202325915 · Old Estate Management categories The complaint is about the landlord’s handling of a rat infestation. 31 Mar 2025 Maladministration Peabody Trust (202417674) Case 202417674 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos … 31 Mar 2025 Maladministration Southway Housing Trust (Manchester) Limited (202306190) Case 202306190 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman … 31 Mar 2025 Maladministration Watford Community Housing Trust (202205875) Case 202205875 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also … 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202318626) Case 202318626 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak. 28 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202320090) Case 202320090 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The … 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321059) Case 202321059 · Old Complaints Handling categories The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the … 28 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202403403) Case 202403403 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint. 28 Mar 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202414763) Case 202414763 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof. 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202220572) Case 202220572 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313381) Case 202313381 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416768) Case 202416768 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and … 27 Mar 2025 Partial Maladministration Peabody Trust (202220102) Case 202220102 · Financial The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. … 27 Mar 2025 Partial Maladministration Peabody Trust (202317484) Case 202317484 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202212403) Case 202212403 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202318131) Case 202318131 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s … 26 Mar 2025 No Maladministration Peabody Trust (202206513) Case 202206513 · Estate Management The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated … 26 Mar 2025 Partial Maladministration Peabody Trust (202222376) Case 202222376 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 26 Mar 2025 Maladministration Peabody Trust (202323656) Case 202323656 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 26 Mar 2025 Maladministration Peabody Trust (202402595) Case 202402595 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the … 25 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202234258) Case 202234258 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould … 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202312368) Case 202312368 · Old Complaints Handling categories The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint. 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202328959) Case 202328959 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has …