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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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19 Jun 2025 Maladministration Norwich City Council (202325705) Case 202325705 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The repairs to the kitchen waste pipe. The associated complaint. 19 Jun 2025 Partial Maladministration St Albans City and District Council (202420328) Case 202420328 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, … 18 Jun 2025 Outside Jurisdiction Haringey London Borough Council (202331177) Case 202331177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being … 18 Jun 2025 Reasonable Redress Thanet District Council (202329279) Case 202329279 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower. 17 Jun 2025 Reasonable Redress Crawley Borough Council (202426918) Case 202426918 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter. 17 Jun 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202224928) Case 202224928 · Local Authority / ALMO or TMO The complaint is about the council's handling of the resident’s reports of no heating or hot water. 17 Jun 2025 Partial Maladministration London Borough of Camden Council (202322301) Case 202322301 · Local Authority / ALMO or TMO REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jun 2025 Maladministration Redditch Borough Council (202331009) Case 202331009 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 16 Jun 2025 Maladministration London Borough of Camden Council (202423527) Case 202423527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. … 13 Jun 2025 Reasonable Redress Birmingham City Council (202314532) Case 202314532 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. … 13 Jun 2025 Maladministration Birmingham City Council (202426655) Case 202426655 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint. 13 Jun 2025 Maladministration Cambridge City Council (202230973) Case 202230973 · Local Authority / ALMO or TMO The complaint is about: Repairs to ceilings in the property. The associated complaint. 13 Jun 2025 Maladministration Harlow District Council (202320003) Case 202320003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 13 Jun 2025 Partial Maladministration Nottingham City Council (202318519) Case 202318519 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal … 13 Jun 2025 Reasonable Redress Nottingham City Council (202323633) Case 202323633 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s repair requests. 13 Jun 2025 Reasonable Redress Southwark Council (202223626) Case 202223626 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony. 13 Jun 2025 Maladministration West Northamptonshire Council (202331783) Case 202331783 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s … 12 Jun 2025 Maladministration Barnsley Metropolitan Borough Council (202316004) Case 202316004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint. 12 Jun 2025 Outside Jurisdiction Birmingham City Council (202419765) Case 202419765 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Jun 2025 Partial Maladministration Norwich City Council (202305134) Case 202305134 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise … 12 Jun 2025 Partial Maladministration West Northamptonshire Council (202416986) Case 202416986 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB). 11 Jun 2025 No Maladministration Bristol City Council (202230738) Case 202230738 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a gas leak in the property. 11 Jun 2025 Partial Maladministration Colchester City Council (202333886) Case 202333886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The … 11 Jun 2025 Maladministration Manchester City Council (202319523) Case 202319523 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling. 11 Jun 2025 Reasonable Redress North West Leicestershire District Council (202329499) Case 202329499 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint. 11 Jun 2025 Maladministration Southwark Council (202309807) Case 202309807 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in … 10 Jun 2025 Maladministration Birmingham City Council (202313281) Case 202313281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 10 Jun 2025 Maladministration Haringey London Borough Council (202307195) Case 202307195 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for … 10 Jun 2025 Maladministration London Borough of Camden Council (202321315) Case 202321315 · Financial The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account. 10 Jun 2025 Maladministration Nottingham City Council (202234937) Case 202234937 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks. 9 Jun 2025 Partial Maladministration Birmingham City Council (202304360) Case 202304360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the … 9 Jun 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202417698) Case 202417698 · Financial The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the … 9 Jun 2025 Maladministration Kirklees Metropolitan Borough Council (202322413) Case 202322413 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We … 9 Jun 2025 Maladministration Oxford City Council (202416790) Case 202416790 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the roof. 9 Jun 2025 Maladministration Sheffield City Council (202226856) Case 202226856 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling. 6 Jun 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202402589) Case 202402589 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage … 6 Jun 2025 Maladministration Birmingham City Council (202321183) Case 202321183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We … 6 Jun 2025 Maladministration Harlow District Council (202325682) Case 202325682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s shower. 6 Jun 2025 Maladministration London Borough of Havering Council (202323075) Case 202323075 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed. 6 Jun 2025 Severe Maladministration London Borough of Havering Council (202340938) Case 202340938 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also … 6 Jun 2025 Partial Maladministration Southwark Council (202306282) Case 202306282 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating … 6 Jun 2025 Partial Maladministration Waverley Borough Council (202322576) Case 202322576 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint. 5 Jun 2025 Maladministration Haringey London Borough Council (202321928) Case 202321928 · Local Authority / ALMO or TMO REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 Jun 2025 Maladministration Broxtowe Borough Council (202330775) Case 202330775 · Managing Relations The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling. 4 Jun 2025 Outside Jurisdiction Dudley Metropolitan Borough Council (202227853) Case 202227853 · Occupancy Rights The complaint is about the landlord’s handling of a tenancy fraud investigation. 3 Jun 2025 Partial Maladministration Thurrock Council (202330865) Case 202330865 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements. 30 May 2025 Partial Maladministration Birmingham City Council (202337966) Case 202337966 · Local Authority / ALMO or TMO REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 May 2025 Partial Maladministration City of Westminster Council (202420039) Case 202420039 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her … 30 May 2025 Maladministration Dudley Metropolitan Borough Council (202327564) Case 202327564 · Financial The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs. 30 May 2025 Maladministration Haringey London Borough Council (202338198) Case 202338198 · Managing Relations The complaint is about the landlord's handling of: Roof repairs. Complaint handling.