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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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21 Jul 2025 Maladministration London Borough of Barnet (202410299) Case 202410299 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to repairs to the balcony door. 21 Jul 2025 Reasonable Redress London Borough of Hackney (202404637) Case 202404637 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 … 17 Jul 2025 Maladministration London Borough of Hackney (202429110) Case 202429110 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour. 17 Jul 2025 Maladministration Royal Borough of Kensington and Chelsea (202416374) Case 202416374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate. 16 Jul 2025 Partial Maladministration London Borough of Hackney (202429912) Case 202429912 · Managing Relations The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202443817) Case 202443817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in … 16 Jul 2025 No Maladministration London Borough of Hounslow (202423242) Case 202423242 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure … 15 Jul 2025 Partial Maladministration London Borough of Hackney (202322782) Case 202322782 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s … 15 Jul 2025 Partial Maladministration London Borough of Lambeth (202433359) Case 202433359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A radiator repair. The associated complaint. 14 Jul 2025 Partial Maladministration Dacorum Borough Council (202405607) Case 202405607 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous … 14 Jul 2025 Partial Maladministration London Borough of Lambeth (202426737) Case 202426737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp … 14 Jul 2025 Maladministration London Borough of Lewisham (202400587) Case 202400587 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. … 11 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202306765) Case 202306765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. … 11 Jul 2025 Maladministration London Borough of Lewisham (202424214) Case 202424214 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 10 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202417243) Case 202417243 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint. 10 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202319025) Case 202319025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the … 10 Jul 2025 Maladministration London Borough of Lambeth (202441008) Case 202441008 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s reports of a leak from above into her property. 10 Jul 2025 Partial Maladministration London Borough of Lewisham (202425782) Case 202425782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for … 9 Jul 2025 Partial Maladministration Haringey London Borough Council (202427921) Case 202427921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jul 2025 Maladministration London Borough of Camden Council (202421397) Case 202421397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. … 9 Jul 2025 Maladministration London Borough of Hackney (202333300) Case 202333300 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. 9 Jul 2025 Reasonable Redress London Borough of Hackney (202338344) Case 202338344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the … 8 Jul 2025 Partial Maladministration London Borough of Islington (202324831) Case 202324831 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his … 7 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202429269) Case 202429269 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also … 7 Jul 2025 Maladministration London Borough of Newham (202423147) Case 202423147 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and … 7 Jul 2025 Partial Maladministration Royal Borough of Kensington and Chelsea (202319777) Case 202319777 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of issues with her heating and hot water. The … 4 Jul 2025 Outside Jurisdiction London Borough of Ealing (202425738) Case 202425738 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme … 2 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202326670) Case 202326670 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it … 1 Jul 2025 Maladministration London Borough of Camden Council (202417664) Case 202417664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs. 1 Jul 2025 Maladministration London Borough of Tower Hamlets (202333743) Case 202333743 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint. 30 Jun 2025 Partial Maladministration Dartford Borough Council (202327308) Case 202327308 · Local Authority / ALMO or TMO This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the … 30 Jun 2025 Partial Maladministration Eastbourne Borough Council (202427422) Case 202427422 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 30 Jun 2025 Maladministration London Borough of Camden Council (202437616) Case 202437616 · Local Authority / ALMO or TMO The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics … 30 Jun 2025 Severe Maladministration London Borough of Hammersmith and Fulham (202418398) Case 202418398 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered … 30 Jun 2025 Maladministration London Borough of Havering Council (202221930) Case 202221930 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the … 30 Jun 2025 Maladministration London Borough of Hillingdon (202423080) Case 202423080 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging … 30 Jun 2025 Partial Maladministration London Borough of Islington (202437111) Case 202437111 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of … 30 Jun 2025 Maladministration London Borough of Lambeth (202413387) Case 202413387 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain … 30 Jun 2025 Mediation London Borough of Lewisham (202419019) Case 202419019 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the … 30 Jun 2025 Maladministration Redditch Borough Council (202417927) Case 202417927 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation … 27 Jun 2025 Mediation Haringey London Borough Council (202317845) Case 202317845 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. … 27 Jun 2025 Maladministration London Borough of Barnet (202428033) Case 202428033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated … 27 Jun 2025 Maladministration London Borough of Hackney (202426908) Case 202426908 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property. 27 Jun 2025 Maladministration London Borough of Havering Council (202320506) Case 202320506 · Local Authority / ALMO or TMO The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the … 27 Jun 2025 Maladministration London Borough of Lambeth (202428007) Case 202428007 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint. 27 Jun 2025 Partial Maladministration London Borough of Wandsworth (202315207) Case 202315207 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response … 26 Jun 2025 Maladministration London Borough of Barnet (202435181) Case 202435181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak. 26 Jun 2025 Maladministration London Borough of Newham (202312675) Case 202312675 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A pest infestation and a request for temporary … 26 Jun 2025 Maladministration Rochdale Boroughwide Housing Limited (202411980) Case 202411980 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered …