Hyde Housing Association Limited (202348499)
The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak and the associated repairs. Requests for window repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Jigsaw Homes Group Limited (202342720)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to the building. Reports about the upkeep of communal areas.
Lambeth Council (202316126)
The complaint is about: The landlord’s handling of the resident’s reports of having no hot water and gas supply. The landlord’s handling of the associated complaints.
Lambeth Council (202346141)
The complaint is about the landlord’s handling of: Roof repair. Complaint handling.
Lambeth Council (202405395)
The complaint is about: The landlord’s handling of the resident’s reports of Japanese Knotweed impacting her use of the garden. The landlord’s response to the resident’s request for information about restrictions in using the garden, including whether she could place a shed in the garden.
London Borough of Lambeth (202308316)
The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her request for soundproofing.
London Borough of Lambeth (202331127)
The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: Damp and mould in her property. A sewage smell entering the property. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Lambeth (202400048)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s complaint.
London & Quadrant Housing Trust (202314064)
The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint.
London & Quadrant Housing Trust (202403494)
The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202341788)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the roof. Request for reimbursement following repairs to a boundary wall. Request for reimbursement following repairs to fencing. Complaint.
London & Quadrant Housing Trust (L&Q) (202345330)
The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; associated complaint.
Metropolitan Thames Valley Housing (MTV) (202313697)
The complaint is about the landlord’s: Response to concerns that the cooker was damaged during refurbishment works. Handling of a loss of heating following a gas leak. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202315214)
The complaint is about the landlord’s handling of the resident’s report of a water leak from balcony joints.
Metropolitan Thames Valley Housing (MTV) (202400110)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be decanted. Formal complaint.
North Devon Homes (202227951)
The complaint is about the landlord’s handling of:
Norwich City Council (202315609)
The complaint is about the landlord’s handling of: Damp and mould reports. The resident’s complaint.
Notting Hill Genesis (202305706)
The complaint is about: the impact of antisocial behaviour (ASB) on the resident’s health. the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s complaint handling.
One Housing Group Limited (202404213)
The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing.
Origin Housing Limited (202321037)
The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the resident’s property.
Peabody Trust (202303862)
This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.
Peabody Trust (202317769)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202327384)
The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to complete repairs. The landlord’s complaints handling.
Peabody Trust (202345779)
The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated repairs. Multiple decants. The resident’s request for a management transfer. The formal complaint.
Places for People Group Limited (202335735)
The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.
Places for People Group Limited (202411539)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the resident’s property following leaks and reports of damp and mould. The resident’s request for a management transfer.
ReSI Homes Limited (202326115)
The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports of antisocial behaviour (ASB). Concerns about subletting.
Richmond Housing Partnership Limited (202233657)
The complaint is about the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Richmond Housing Partnership Limited (202311681)
The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202346218)
The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs.
Richmond Housing Partnership Limited (202405659)
The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Royal Borough Of Greenwich (202314199)
The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also considered the landlord’s complaint handling.
Slough Borough Council (202308133)
The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint.
Solihull Metropolitan Borough Council (202327039)
The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) between March 2023 and September 2023. Landlord's handling of concerns about staff conduct. Landlord’s response to the reports about the condition of the property. Landlord’s response to the concerns raised …
Southern Housing (202225108)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202301167)
The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.
Southwark Council (202304415)
The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff conduct.
Southwark Council (202413809)
The complaint is about the landlord’s handling of: Requests to remove a parcel box. A leak and associated repairs. The resident’s complaint.
Sovereign Network Group (202407321)
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Sovereign Network Homes (202343795)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in her home which caused damp and mould.
Sovereign Network Homes (Former Network Homes) (202313652)
The complaint is about the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided on its fees. The associated complaint.
Stonewater Limited (202305000)
The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, and large male foxes. His neighbour’s car parking and car fumes. Noise from fence panels and tarpaulins in the neighbour’s garden. The neighbour’s feeding of birds. The associated complaint.
Stonewater Limited (202322828)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage including damp and mould. We have also considered the landlord’s handling of the associated complaints.
Swindon Borough Council (202411511)
The complaint is about the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request for it to participate in a joint meeting with her MP. Consideration of the resident’s medical needs. Handling of the associated complaint.
Town and Country Housing (202337583)
The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Wandle Housing Association Limited (202217253)
The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response to the resident’s report that the kitchen window had no safety catch and her son's bedroom window did not lock. Handling of the complaint. This report also considers the landlord’s …
Wandle Housing Association Limited (202230608)
The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint.
Wandle Housing Association Limited (202310778)
The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident in relation to the level of rent and council tax. decision to remove an outbuilding. handling of repairs in the property. response to the resident’s concerns about the lettable standard …
Wandle Housing Association Limited (202321753)
The resident has complained about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
A2Dominion Housing Group Limited (202413921)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)