Peabody Trust (202304409)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202304896)
The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp in the property. This investigation also considers the landlord’s handling of the complaint.
Richmond Housing Partnership Limited (202232933)
The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further medical information.
Richmond Housing Partnership Limited (202325580)
The resident’s complaint is about the landlord’s handling of repairs to her shower.
Richmond Housing Partnership Limited (202329895)
The resident’s complaint is about the landlord’s offer of compensation following damp and mould repairs.
Richmond Housing Partnership Limited (202336264)
The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. The landlord's complaint handling.
Royal Borough Of Greenwich (202319710)
The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to his fence. Plastering work in his living room.
Sanctuary Housing Association (202327487)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202307419)
The complaint is about:
Southern Housing (202326160)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating and hot water. Reports of a draught from her bedroom window. Concerns about staff conduct.
Southern Housing (202409183)
This complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about a neighbour subletting a property. Reports of the conduct of its staff member. Associated complaint.
Southwark Council (202118305)
The complaint is about the landlord’s complaint handling.
Southwark Council (202304414)
The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise from the flat above him. The position of the hot water pipes in the flat above him, which had caused his property to overheat. The Ombudsman will also investigate the …
Sovereign Network Group (202222122)
The complaint is about the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated complaint.
Sovereign Network Group (202407108)
The complaint is about: the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns about subsidence, the kitchen flooring and a leak. the complaint.
Sovereign Network Homes (202328601)
The complaint is about the landlord’s handling of: The resident’s reports of a leak from the balcony above. The resident’s complaint.
Stonewater Limited (202403118)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation.
Tandridge District Council (202310711)
The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202220124)
The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint.
The Guinness Partnership Limited (202347387)
The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that there was damp and mould throughout his property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202402432)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The condition of the kitchen. The condition of the windows and external doors.
The Guinness Partnership Limited (202410678)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation.
The Riverside Group Limited (202322978)
The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving slabs to the rear of the resident’s property. The associated complaint.
Thirteen Housing Group Limited (202331475)
The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair.
Together Housing Association Limited (202300939)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Torus62 Limited (202406338)
This complaint is about the landlord’s: Handling of repairs to the level-access bathroom (wet room) in the resident’s property. Decision to decline the resident’s request for alterations to the wet room. Handling of the associated complaint.
Tower Hamlets Community Housing (202309641)
The complaint is about the landlord’s handling of: Alleged anti-social behaviour (ASB). The associated complaint.
Town and Country Housing (202333895)
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress, the associated damp, and damp repairs. Window repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Walsall Housing Group Limited (202313560)
The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog.
Wandle Housing Association Limited (202216072)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. Decision to offer the resident’s neighbour an assured tenancy. Response to the resident’s concerns it had discriminated against her by granting her a starter tenancy and not an assured tenancy. …
Wandle Housing Association Limited (202227340)
The complaint is about: the impact of the landlord’s handling of issues on the resident’s health. the landlord’s handling of reports of roof, guttering and brickwork repairs and of the related internal repairs. We have also considered the landlord’s: record keeping. complaint handling.
Wandle Housing Association Limited (202332295)
The complaint is about: The level of a service charge for fire-safety. The landlord’s responses to the resident’s queries about his service charge. The landlord’s handling of the associated complaint.
Wandle Housing Association Limited (202409246)
REPORT COMPLAINT 202409246 Wandle Housing Association Limited 13 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Westminster City Council (202316600)
The complaint is about the landlord’s handling of: Leaks to the resident’s property. Lack of lighting in the resident property. The complaint. The Ombudsman has also considered the landlord’s record keeping.
Westward Housing Group Limited (202348084)
The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation.
Yorkshire Housing Limited (202315515)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling has also been considered.
Abri Group Limited (202304600)
The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202421702)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to the main entrance door and reports of intruders.
Broxtowe Borough Council (202408760)
The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.
Camden Council (202417239)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
City of Westminster Council (202339729)
The resident’s complaint is about the landlord’s management of works to address blockages in the communal drains. The Ombudsman has also considered the landlord’s associated complaint handling.
Clarion Housing Association Limited (202232285)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion heater, and trickle vent repairs. concerns about cleaning of communal areas. concerns about communication. associated complaint.
Clarion Housing Association Limited (202302201)
The complaint is about the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens and replace fencing damaged by the fallen trees. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202302952)
The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Clarion Housing Association Limited (202304724)
The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s complaint.
Clarion Housing Association Limited (202314308)
The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request for a management transfer. Response to overcrowding in the resident’s property. Handling of repairs to the sink. Complaint handling.
Clarion Housing Association Limited (202339714)
The complaint is about the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The associated complaint.
Freebridge Community Housing Limited (202302955)
The complaint is about: the increase in the resident’s service charges. the landlord’s consultation before the increase in service charges. the landlord’s response to the resident’s request to be proportionally billed for specific heating use. the landlord’s communication about undercharges. The Ombudsman has also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202222194)
The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs.
Havering Council (202220864)
The complaint is about the landlord’s handling of the resident’s mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)