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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
25 Sep 2024 Maladministration Harlow District Council (202336937) Case 202336937 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in … 25 Sep 2024 Partial Maladministration Home Group Limited (202340518) Case 202340518 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of: Noise nuisance. The neighbours use of a doorbell … 25 Sep 2024 Maladministration Hyde Housing Association Limited (202318279) Case 202318279 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This … 25 Sep 2024 Partial Maladministration Lambeth Council (202311837) Case 202311837 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a … 25 Sep 2024 Maladministration LiveWest Homes Limited (202343101) Case 202343101 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s complaint handling. 25 Sep 2024 Maladministration London Borough of Barnet (202304167) Case 202304167 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman … 25 Sep 2024 Reasonable Redress London Borough of Brent (202213299) Case 202213299 · Old Property Condition migrated-2025 REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2024 Maladministration London Borough of Hillingdon (202346988) Case 202346988 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the … 25 Sep 2024 No Maladministration London Borough of Tower Hamlets (202307920) Case 202307920 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff. 25 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202309880) Case 202309880 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a dislodged vent cover following a repair to … 25 Sep 2024 Maladministration Peabody Trust (202306297) Case 202306297 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s … 25 Sep 2024 Partial Maladministration Platform Housing Group Limited (202316250) Case 202316250 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of defects. The resident’s request for an independent Royal … 25 Sep 2024 Maladministration Sanctuary Housing Association (202343645) Case 202343645 · Managing Relations The complaint is about: The landlord’s handling of a leak and the associated repairs. This Service will also investigate the … 25 Sep 2024 Maladministration Southern Housing (202233614) Case 202233614 · Estate Management The complaint is about the landlord’s handling of: The communal electricity supply and service charge. The resident’s request to know … 25 Sep 2024 Maladministration Southwark Council (202218555) Case 202218555 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about its maintenance of drains. Request for compensation. Communication … 25 Sep 2024 Maladministration Sovereign Network Homes (202311429) Case 202311429 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns about the fitting of his kitchen door; associated complaint. 25 Sep 2024 Outside Jurisdiction Stonewater Limited (202206316) Case 202206316 · Estate Management The complaint is about the landlord’s handling of the resident’s report of service charge payments for garden maintenance not being … 25 Sep 2024 Partial Maladministration Stonewater Limited (202327304) Case 202327304 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the shower cubicle. Damp and … 25 Sep 2024 Maladministration Thurrock Council (202345817) Case 202345817 · Managing Relations The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. … 24 Sep 2024 Maladministration Clarion Housing Association Limited (202325106) Case 202325106 · Information and data management The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. … 24 Sep 2024 Partial Maladministration Colchester City Council (202310994) Case 202310994 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved … 24 Sep 2024 Co-operative Development Society Limited (202207573) Case 202207573 · Estate Management The complaint is about: the landlord’s response to repairs to the communal lift, the resident’s request for the landlord to … 24 Sep 2024 Maladministration Futures Housing Group Limited (202302990) Case 202302990 · Old Complaints Handling categories The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the … 24 Sep 2024 Maladministration Hammersmith and Fulham Council (202345601) Case 202345601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home and her … 24 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202346699) Case 202346699 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 24 Sep 2024 Mediation Lambeth Council (202335218) Case 202335218 · Managing Relations The complaint is about the landlord’s handling of repairs to a leaking roof and the subsequent damage. 24 Sep 2024 Maladministration London Borough of Ealing (202323857) Case 202323857 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman … 24 Sep 2024 Maladministration London Borough of Hillingdon (202226669) Case 202226669 · Estate Management The complaint is about the landlord’s handling of reports of issues with the communal security gate. 24 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400585) Case 202400585 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The … 24 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202342198) Case 202342198 · Managing Relations The complaint is about the landlord’s handling of remedial repairs following a mutual exchange. This Service has also considered the … 24 Sep 2024 Partial Maladministration One Manchester Limited (202318825) Case 202318825 · Financial The complaint is about: the landlord's handling of the resident’s reports of repairs, damp and mould at her previous address. … 24 Sep 2024 Maladministration Orbit Housing Association Limited (202342464) Case 202342464 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling. 24 Sep 2024 Maladministration Regenda Limited (202342661) Case 202342661 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould, and its handling of associated … 24 Sep 2024 Maladministration Sage Housing Limited (SHL) (202225956) Case 202225956 · ASB/Abuse/Nuisance REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2024 Partial Maladministration Stonewater Limited (202310073) Case 202310073 · Managing Relations The complaint is about the landlord's handling of: repairs to the boiler damage to the resident’s personal belongings following a … 24 Sep 2024 Maladministration The Riverside Group Limited (202330781) Case 202330781 · Managing Relations The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint. 24 Sep 2024 No Maladministration Vivid Housing Limited (202338276) Case 202338276 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 24 Sep 2024 No Maladministration Vivid Housing Limited (202345986) Case 202345986 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of: A flea infestation. Damp and mould. 24 Sep 2024 Maladministration Waltham Forest Council (202312872) Case 202312872 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to her property. The Ombudsman has … 24 Sep 2024 Partial Maladministration Wolverhampton City Council (202206083) Case 202206083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to … 23 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202209000) Case 202209000 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Hot water repairs Front door repairs. 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp … 23 Sep 2024 Maladministration Hyde Housing Association Limited (202305990) Case 202305990 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to … 23 Sep 2024 Reasonable Redress Sanctuary Housing Association (202337287) Case 202337287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. … 23 Sep 2024 Maladministration Southend-on-Sea City Council (202309216) Case 202309216 · Estate Management The complaint is about the landlord’s handling of the resident’s request for it to: reinstate an external security gate. install … 23 Sep 2024 Partial Maladministration Southern Housing (202301251) Case 202301251 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to … 23 Sep 2024 Maladministration Sovereign Network Homes (202306986) Case 202306986 · Old Complaints Handling categories REPORT COMPLAINT 202306986 Sovereign Network Homes 23 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Sep 2024 No Maladministration Tendring District Council (202326805) Case 202326805 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour reports. 20 Sep 2024 Maladministration Accent Housing Limited (202231933) Case 202231933 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing. 20 Sep 2024 Maladministration Camden Council (202308263) Case 202308263 · Managing Relations The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling.